I had a great experience with Khadija. Knowledgeable, kind, so helpful! Ive had banks try to give…read moreme low CD rates when theyre actually higher but Khadija gives you the best rates and if there are any promos she tells you about them. I only bank with her now.

My mom went to this Flushing Bank because her friend had a bank account there and she was the…read morebeneficiary. Her friend passed away last year in August. The employees in the bank were so friendly to her. One employee looked sad as she went up to him. As soon as she started talked to him, he was really happy and willing to help her. She was able close the account and open up her own. I will be glad to open my own banking account there.

The customer service in this branch is unparalleled to the bigger banks. They are also one of the…read morevery last banks in this area with a coin machine ! I came in for that reason and the service received as a non bank customer was great! Not what I expected or experienced in other banks (ahem TD Bank).

So, my husband and I have been customers here for several years but sadly had to switch banks as we…read moreare about to move someplace where there is no valley national. Being a small bank there have been minor weird technical issues over the years, like sometimes the ATM breaks down, and the hours of operation are limited but what makes this branch amazing is the staff! Kim seems to be in charge, the tellers are nice too. They remember our faces and names and have been super helpful. I think we've gotten spoiled because I tried calling the local TD branch on 5th to get help with something (that THEY screwed up) and staff were rude and totally unhelpful. !!! I hope they are better where we are moving. I will miss having a bank so small that the manager recognizes me in the street. Ask for Kim, you won't be sorry.

Truth be told it's been a really long time since I've actually stepped into a physical branch of…read morethe TD Bank. With the one closest to my home having closed up around the time of the pandemic the only other option was one that is about 11 or so blocks walk with a couple of avenues tossed in as well. All that aside I did find myself needing to drop in because I still had a very old bankcard and needed to replace this and make sure the very latest information was on file for me just in case of emergencies. After checking in at the self-check in kiosk, I sat in a comfortable chair and waited my turn. It was mid afternoon and not too crowded and I was third up. Once I got to the branch representative that was to help me I was able to sort out my issue of the bankcard and get any modifications that needed to be reflected on my account done I was off. The whole experience was smooth as silk and the representative very cordial. As a consumer who pretty much uses online and mobile devices for everything, its not a regular occurrence to stop into a branch. At this point I'd rather pay with a card or mobile than even use hand cash. Personal preference of course but I do like using TD Bank.

This shouldn't be an accomplishment but this is one of the few banks on Fifth Avenue that doesn't…read morehave homeless people sleeping inside of it, at night. I only recently added a secondary account here and have come here on a few occasions to take out some quick cash. The space is always neat and they have three ATMs although on my first occasion here, only two were working. My only other issue is they just seem to close very early because last Friday when I passed by, there was no staff inside and it wasn't even 6PM yet. Other than that, the bank is decent and fits my limited needs.

My building only takes quarters for laundry, so I find myself frequenting Citibank fairly often to…read moreexchange $20 bills for two sleeves of quarters. I usually go to Citi on 86th and 5th, but since that branch is closed due to COVID, I found myself at Bay Ridge Pkwy and 3rd. I exchanged my $20 for quarters and when I arrived home, it was clear that the sleeves were not equal in length, so I knew I was very literally shortchanged. Both sleeves were under $10. For my $20, I received $17.60... $2.40 short. Yes, you read that correct, $17.60... there were NICKELS in both quarter rolls- seven nickels to be precise. Photo below of what was received. I'm aware that there is a change shortage, but at no point was I told that I would be taxed or subject to an exchange rate for needing the quarters. I don't exactly think I can go back and attempt to prove that I was shorted, so as a warning to all in need of quarters, have your teller double check quarter rolls. So ridiculous.

I can see why there's low reviews for this bank. No one greets you when you come in. One guy, chief…read morefinancial analyst Andrawis seemed like he hated his job. Rushed us through opening an account and had a grumpy face the whole time. It was like we were a nuisance. Go to another branch or go to Investors...so much nicer. Also, I received a W-9 form from national Citibank. Could've sworn I already filled this out with him.

The location at 7110 5 ave bay ridge very dangerous at Night no Security many incidents…read morehappene....!! And in day time the Manager and Pakistani or Indian girl behind window they not kind at All... very Rude and Nasty.... and Racist.... Also the Security inside his Not Kind not Professional either.... Very Rude... The other Guys on the Floor they are very nice.... Expect the manage....!

This was my old Capital One location when I used to live in this area. I've been having technical…read moreissues with my online banking and decided to ask for help IRL. The staff was professional, courteous and extremely helpful. I wish they did not close the 95th and 3rd Avenue location because it is a bit of a corp for me to get to this location. It's really sad that there are fewer and fewer Capital One banks, very few in Brooklyn and where I work in Manhattan. It's nice to see that this location has stayed the course and treats their customers with genuine care. Very rare these days.

My family and I have been active customers of Ridgewood and using many of their Banking products…read moreincluding mortgages, cd's checking and saving accounts. What I like is you get to know the staff and can always find help and the Bank getting to know you so when you need financial support you are not a number but a name and a face. Yes I recommend.

Could be one of the last "Coin star" machines in the NYC area, but it's still here…read more I was a little bummed because there is no option to get a "gift card" for no fee, because that's what I would usually do in the past. (i.e. to Starbucks or Amazon) Therefore, if you don't have an account with them, they charge you 10% of the total change. Not a big deal, they have to pay their bills too. I'm happy for the convenience, and the staff is really VERY nice. A nice Bay Ridge staple for your banking needs.

Best bank in town! The staff is friendly, superb customer service. I've never had a bad experience…read morehere. 5 stars!

It's a bank in a busy area where parking is near impossible. It's right on the corner with big ass…read morewindows, so safety-wise, you can choose your own adventure - either everyone on the street can see you inside getting money, or it's so brightly lit that nobody would dare rob you!

Poor customer service. Manager seated in the front cubicle on the right side upon entering never…read morelooks at you and makes you wait a good 10 minutes before she asks if she can help you. She was rude to a customer who said he had been waiting 8-10 minutes for another manager to return to helping him. She told the customer, "No, you've been waiting three minutes." No one greets you or asks if there's anything else they can do for you. No one says, "Someone will be with you shortly." Many there need customer service training. The only person that is helpful and knowledgeable as well as understanding is the representative who sits on the left side in the cubicle in the back as you enter the bank. She's a gem.

I had trouble with my card, and the agents/tellers helped me instantaneously, they're so kind, and…read moreis exactly what you want from a bank and a teller. This is my go-to bank and am happy with all the service and notifications that keep me updated with my account!

This Citibank branch is so terrible. I recently received a letter saying that I cannot contribute…read moreto an account anymore because they no longer have the product. I purposely took a day off work today 9/9/26 and have them closed the account. The lady at the bank told me she could not do it for me and I need to call the bank and take care of the issue myself.