My Lakeport dentist referred me to Dr. Loxley for a root canal. Let me name the other stars of the staff that I was lucky enough to have for my care. I was greeted by Colleen at the front desk to explained everything in a very thorough manner, including how Billing would go. I was taken back by Deanna to prep to me and had all the information on the computer with imaging of the failing tooth pulled up and I was placed in the chair and properly set up for surgery. There was a previous assistant, Lisa who also was exceptional. Finally when I was waiting after surgery, and my wife needed to use the bathroom and I got to speak to Emily who is Shadowing assistants in the office for her upcoming dental assistant program. As I asked Emily questions, I realized she was absorbing quite a bit of information from this Saturday experience.
Being that I also am a medical provider, this review is coming from a customer who works in a similar Office environment; I am familiar with how the whole process should go. My impression of the front office, the staff, and Dr. Loxley was that whole process was very smooth, check-in was easy, I was probably in a chair at 7:45 on Saturday morning. This kind of Saturday scheduling helps me so much because I work five days as a healthcare provider and it's very hard for you to take time off due to my patient load. Dr. Loxley explained the reason this occurrence happened to this tooth, the best course of treatment and expectations after the surgery, everything at a level of understanding that befits another healthcare provider who has a little dental experience from the military and my weekend job in a local hospital ER which includes three or four dental patients the shift. She was very thorough and there was no hiccups or complications in the treatment. I am familiar with this procedure from my previous root canals, and the possibility for pain afterwards. there has been only two times post surgery that I have experienced any pain, which was alleviated with ibuprofen and a very small prescription Dr. Loxley provided, as oral surgeons customarily do. Dr. Loxley reviewed bite wings from my dentist who wanted his second opinion on for other teeth, and Dr. Loxley gave me straight up answers that three of them were just fine, with the force being something that could wait if I chose, with the possibility of infection due to tooth degradation and no tissue attached leaving an is the space below the gumline that could possibly become an abscess in the future with tissue and possible tooth damage. I really respect that she gave me the option to wait and see, or avoid the possible dental issue early and I chose to return due to good preventive medicine. I'm more than confident with this dental doctor and had a wonderful experience at this visit. I highly recommend the office, and the provider, Dr. Loxley. It is proof of my sincerity in this review that the service was so very good, I am going back a second time for another root canal.
PS, and I have in the past gone to a Lakeport oral surgeon who is also my dentist and I was very pleased with that office, you can read the reviews in my history. The only reason I changed providers is that the insurance billing became a burden on me, and I really don't have time to submit information for recompensation of services provided by that office. I love that office to tears also, and have had great service. read more