I've read several negative reviews for this clinic ever since the new ownership kicked in…read more I had a wonderful experience there. The receptionists were nice and attentive and the doctor's assistant was great getting my pet ready for her annual exam. When the doctor came in she was also very nice and really wanted to know about the history of my pet. We had shots to do and another assistant came in just to try to calm my little one down (even though she didn't really need it) and massaged her head during the whole procedure. I had several questions about a potential medical concern with my pet and I was given excellent advice and she did some additional checks for me. I'll definitely be back if I continue to get this kind of service.

I have been going to Murlen for over 20 years. Since the departure of Dr. Thompson, Toni (the old…read moreteam) the new team is absolutely terrible. The front desk HUNG UP ON ME when I tried to clear up an issue. I called again to speak with the staff manager. He handled it beautifully and I got an appointment that day. After getting the med I needed, I went to check out, the same young lady who hung up on me came to assist with follow up appointments. I told her I did not want to do a follow up on the appointment (I felt it is unnecessary, as is my prerogative) but I did want to go ahead with vaccinations for my 5 pets. She tensed up when I told her I did not want a follow up, she then just stopped, got up and left her post. The manager came back to complete the transaction. At that point I felt no need to go to this clinic when there are so many others to choose from. I will never go back. What a shame what they did to a fine clinic I once loved.

my mom has been trying to get a Rx refill for a medicine for her poor kitty. they gave her some…read moresamples that made her kitty feel better and now refused to call in a refill because they keep switching doctors on her and makbigher come back in For multiple visits with a new dr and then seem confused on how to call in the refill. I called today to try to get some answers and the girl Krista that answered the phone was so rude and refused to help me and then hung up on me. Please do not take your pets here Because they obviously do not care if your pet is in pain.

I have been going to Olathe animal hospital for 6 years now since my girl was a kitten. Now, in…read moreaddition to the 6 year old cat, I have a 4 month old kitten. The staff is all wonderful and Dr. Stueve is always extremely kind, thorough, and happy to answer questions. I always feel like my girls Saroo and Nala are getting the best possible care there!

Love this team! We just switched after going through three different offices (all in South Olathe…read moreand Spring Hill). Our standard poodle has suffered for three years with allergies and asthma and all three vets we went to just kept saying to give Benadryl and Zyrtec or Claritin and we kept reporting that it wasn't working!!! So happy to have found our new veterinarian. He listened, treated our sweet girl and by the next day she was like a new dog. Like others have stated, the office isn't new and flashy but who cares when all you want is for you babies to be treated well and for someone to actually listen to your concerns.

The Olathe West Veterinary Team provided outstanding, compassionate care for my pet, Koko,…read morethroughout her entire experience. I am a highly satisfied customer. Cheryl

Do not recommend, expensive, and unsatisfactory care. First, the vet tech said she would deworm my…read morekitten, at his next visit we found out she didn't deworm him, so he had to suffer with parasites for an additional week as well as potentially spread the worms to my other cat. I felt like Dr. Meerdink didn't know my pets or truly listen to me. She confused our 8 month old cat (who she had seen multiple times several months before) for our new 4 month old kitten. She asked if the older cat was our new cat. When our older cat slowly lost his ability to walk, Dr. Meerdink was unhelpful in her (non) diagnoses. After medication did not help, I called her and she said she didn't know what else to do for him, without running any bloodwork or anything. Dr. Meerdink gave my cat a shot for his pain, she told me it was prednisone one day and the next she said it was cortisone, when in fact it was neither of these medication. As we repeatedly took our cat to the vet for his walking issues it took her nearly a month to run any bloodwork. This place charged us over 450 dollars for some eye medication and to tell us that his bloodwork was normal and they couldn't help. The only good thing this place has done for us is to refer us to Mission Emergency and Specialty, a place that charged less and provided more. I will not be returning here unless I want to be ripped off and receive poor care for my pet.

I needed something near me and have been going here for 5 yrs now, the girls luv this place and…read morethere is times we will walk there just for our exercise we need,they also have grooming which I have used too, the staff is caring about the animals that they see, if problem came up and u knew about it head of time they will work with u on payments,only if u have been there for while, this place is next to a park so u can see them and then take u dogs out for walk on the path behind them

I no longer take my dog to this location, which was formerly called Knappenberger. Unfortunately,…read moremy dog has crossed over the rainbow bridge. The family owned business was purchased and taken over by a corporation it appears, and there is a new veterinarian at the head, or in the lead.

Very friendly service and very knowledgeable crew! I highly recommend if you're looking for a good…read moreveterinarian in the Olathe area or the Springhill area for that matter!

Great experience here! They were kind, courteous, friendly and quick! Facility wS clean and they…read moretook great care of my fur kids!

Folks. I am writing this review while I mourn for my dog, Tele. I am in incredible pain and…read moreright now it feels like it will last a lifetime. With that said, in the middle of a horrible situation, I can't thank Dr Martin and the staff at this Animal Hospital enough for how caring, sensitive, attentive and loving they were to me and my beloved Tele. As you know, there are many good people that serve pet owners in the area. I can't bad mouth anyone. I can however tell you that it will be hard to find a more genuine and kind office than this one. I will forever be grateful for their help with one of my best friends. I would trust them to do right by me and my priceless dogs. And may I add, they were very reasonable on the financial side.

Very professional and friendly place. Appointments are easy to make and the doctor really cares…read moreabout my dogs. It is a pleasure coming here!

It's easy to say good things about a veterinary practice when you're going for just a regular…read morecheckup. But then something happens. In my dog's case she tore her tplo (ccl for humans) as a result of chasing a squirrel. Operation, therapy, $6,000 and 2 years later, thanks to an exam by Dr Smith I took her to a rehab center where they examined both legs and recommended sedative radiographs. So back to Dr. Smith. I now know Birdie lacks cartilage in tplo leg, other leg is fine. No more 30 minute off leash runs or running the stairs to play fetch. By the way, the staff is 5 stars.

I had a terrible experience with this vet. The quality of care has drastically declined. I would…read moresuggest staying away from this veterinary clinic. I adopted a second dog from the shelter and wanted to have my dog checked and vaccinated. I mentioned that my dog had a suspicious mass on his paw and the staff that were not the regular staff who examined my dog completely brushed me off and ignored me. I took my dog back a second time to look at the mass and again I had a Dr. that is not regularly there examine my dog. She mentioned something about a needle aspiration and then told me just to watch the mass for growth. The mass continued to grow and I decided to take my dog to another vet. This vet took their time with me and did surgery immediately after I took him there. They saved him from losing his toe and will determine if it's Cancer. If you love your pet don't bring them to this incompetent practice that simply doesn't care about your pet's health and life!!!

Feels like living in a small town. You feel part of the family. I rescued a kitten from a country…read moreroad, it almost didn't make it. I had to make several emergency trips and wasn't charged for them all. So much kindness. My kitten is now a flourishing man cat and the most loving animal, a true therapy animal. I owe them so much gratitude. Thank you. I have two other pets they care for and always amazing experience.

Everyone loves to be upset. Everyone loves to write a bad review. I've taken four of my cats here…read moreto the cat clinic. Every experience I've had was top-notch. I had a cat pass away a couple years ago. Dr. Hughes, and Lisa the vet tech came out to my house to give him his euthanasia medicine. They were incredibly kind and compassionate. These are good people. I don't have a dog, but my experience with cats was wonderful.

We recently moved here and BBV was highly recommended by my daughters friends, who fosters dogs…read more Every time we've needed them they have been very helpful: actually more than the emergency vet (South Overland Park) we had to use a few weeks prior to our visit with BBV. They took the time to explain what is going on and called back with test results and got our pup started on a medicine to help him. I think the facility is good and the staff helpful. As long as they treat our pup well, we'll be back. PF

Great staff and fantastic customer service! From the front desk to the doctor's, techs and…read moremanagement, I highly recommend!

The one star reviews are 100% right. I will never take another pet here again. This location was…read morebought out by a large conglomerate and the service will never be the same. The old reviews, that are shockingly allowed to remain, are from a time when this was a veterinarian, locally owned company. The vets are not the same, the service and pet care is definitely not the same and the focus, profit over client, and most importantly, PET WELL BEING, is not the focus. This is happening nationwide. Find another local vet who truly cares for your furry family member. My experience was awful - my cat was unnecessarily medicated with something I highly suspected was not needed and did not solve the illness. I was treated very rudely, my word against theirs since it was just me and the vet, and because I could not get anywhere else, I allowed it. Never again. I will never go back here again.