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    Santa Fe Glass

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    5 years ago

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    Star Windows Solutions

    Star Windows Solutions

    3.9
    (13 reviews)

    I had Star windows out to give me an estimate on replacing my sliding glass door because the…read morerollers underneath had failed. They asked me if I wanted to have them fix the door instead of replace it. No other contractor I had come to give me a bid told me it could be fixed. I was expecting to pay $6000 for a new door. Vladimir gave me a quote to fix it for thousands less. It is fixed now and is as good as new! I will be recommending them to everyone I know! Thank you!!!

    The company came to my home, evaluated the project, provided a quote, and I paid the requested…read moredeposit. We then scheduled an installation date. On the scheduled day, no one showed up. There was no phone call, no text message, no email, and no attempt to let me know they wouldn't be arriving. I waited for the appointment, and after it became clear no one was coming, I attempted to resolve the situation. Because there was no communication and the work was never performed, I ultimately disputed the deposit with my credit card company. I understand that schedules change and unexpected problems happen. What I cannot understand is a complete lack of communication. A simple phone call would have gone a long way. Based on my experience, I cannot recommend this company. UPDATE: I hired this company after they came to my home, evaluated the project, provided a quote, and accepted my deposit. We scheduled the installation for Saturday and it was to take approximately 4 hours to complete. The technician never arrived. What was most frustrating wasn't just the missed appointment--it was the complete lack of communication throughout the day. I contacted the company multiple times Saturday by both phone and text, asking for an ETA. I was initially told by phone the technician would arrive around 10:00 a.m., but 10:00 came and went with no technician and no update. By early afternoon, after waiting for hours, I requested my deposit back because it was clear no one was coming. Later that afternoon, I reposted the job on Thumbtack to find someone else. Ironically, this same company responded expressing interest in bidding the project again. I replied that they had already been hired once and failed to show up. That message also went unanswered. It wasn't until after I posted reviews that I finally received an apology. I was told the technician had been given the wrong phone number and had unsuccessfully tried to call and text me. I can't verify what happened on their end, but I can say that I never received any calls or text messages from them that day, despite repeatedly reaching out myself. More importantly, I had contacted the company at least three times during the day asking when the technician would arrive. If they truly believed the technician had been unable to reach me, that would have been the perfect opportunity to tell me. Instead, no one mentioned any difficulty contacting me until after I had posted my reviews later that evening. I understand that honest mistakes happen. A wrong phone number is a mistake. What turned this into a one-star experience was the lack of proactive communication. If the company had contacted me promptly, explained the situation, and rescheduled, this review would likely be very different. Instead, I spent an entire day waiting, repeatedly asking for updates, and only received an explanation after leaving public reviews. Unfortunately, based on my experience, I cannot recommend this company.

    Santa Fe Glass - glassandmirrors - Updated August 2026

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