We stayed for a week. Had a 3 bedroom cabin with a pontoon. The cabin was as advertised but also had a gas grill not just charcoal (bought charcoal for no reason). Beds were fine, AC was fine, WiFi wasn't great but that's to be expected at a place like that (no issues). We had our own dock which was nice and Owen, the dock hand, was very nice and informative when it came to getting the rental papers for the boat. Owen showed us how to use the electronics and where to get gas. Everything was great. The biggest issue came on day 4. While coming back to the resort from Kettle Falls, we hit a rock with the pontoon. The rock was not marked with a buoy nor was it marked on the GPS system on the boat. The boat functioned seemingly fine and we got it back to our dock. We got in the water to inspect the damage and found a small hole in the pontoon, roughly the size of a dime, and some damage to the skeg on the bottom of the motor. We went up to the lodge and explained the situation in its entirety to the owners, Al, and Owen. Owen took the boat on Wednesday and took it over to the lodge to get it out of the water for inspection. Everything was fine up to this point. Al and Owen came over and spoke with us at our cabin and gave us very vague information about the next steps. We played games and hung out in the cabin the rest of the night. The next day the conflicting information came pouring in. We were not sure if the boat was going to be put on an insurance claim or not. We were told we were going to have to pay between 3k-6k to get it fixed. We were then told they would be putting in an insurance claim. Then we were told, "you guys made the mistake, why should we have to put it through insurance". We were then told the boat was going to a shop in Orr and they would asses the damage. They needed to pressure test the pontoons and weld the hole. The Skeg damage was not irreparable, we were told. So because we don't have a money tree in our yard and hearing 3k-6k we were unsure of how to proceed. Paying for the mistake was never the issue. Paying an insurance deductible was not an issue. We just didn't know what was going on and kept getting multiple stories. Thursday we were boat less, by choice, because we didn't know what to expect as far as a bill. Friday afternoon we were told it would be less than $1000 to fix it, so we decided to get another boat for our final afternoon/evening. They didn't charge us for the 2nd boat due to us renting the first one for the full week, which was nice. The only thing that was not great about it was they were unclear about how the process was gonna happen and we were unclear if we were going to be charged for the 2nd boat that's why the delay in getting the 2nd boat. The 2nd boat was full of gas and we took the boat out for a few hours in the afternoon. The needle for the gas gauge was barely a sliver passed full tank. The bill finally comes in Friday evening and we were charged $1300 for the first boat due to the damages. That's not a rough number, that's exactly what we were charged. Odd right?! The "itemized receipt" we got from the shop said "for welding" on it. Very vague. Nothing written about how much labor costs, parts used, nothing about pressure testing, nothing about the skeg (which we were charged for), nothing about removing any dents, and nothing about any inspections elsewhere on the boat. It's hard to walk away from this feeling like we didn't totally get screwed over. When asking for clarification we were talked at and told we should feel lucky we only have to pay $1300. Come to find out their insurance deductible was $1000. This doesn't include the motor I know but why all of the run around? Why not be upfront with us? Why not come over on the day it happened and say our deductible is this, plan accordingly. It wasn't a very pleasant experience and the staff, outside of Owen, was very unprofessional. So after paying the $1300 we found out how much they charged us for gas. It was laughable. Between the two pontoons we used 1 1/2 tanks of gas (roughly). For the roughly 30 gallons we purchased from them we payed $378. Again right on the round number. Crazy we landed right on a ridiculous round number. Remember when I said the 2nd one was barely under full, 10 gallons and $70 later the boat was full. The crazy thing is the person who filled it as we were leaving never once checked to see how much gas was actually put into the boat. On top of all of this price gouging we got charged the full week for the boat even though we didn't have one for 2 full days.
Lake Kabetogama is great. Sandy Point Lodge is a great location. It is safe to say I will never be returning to Sandy Point. Driving home feeling screwed over is not fun. I guess we will be spending our money at a different resort next summer. read more