The problem w/ Dr. Peace is that she is more focused on keeping her schedule full and enforcing her $200 cancelation fines than actually helping her clients. When I first spoke with her, she encouraged me to join her group and start seeing her. To do so, I had to change insurance and get a referral, no easy task. I was in touch with her throughout the process, she knew the lengths I was going to to start seeing her. Due to some very serious life events that were triggering my anxiety disorder, I needed to start seeing someone, immediately. I discussed this with her. She seemed to understand. Once my new ins. was set-up... well, there was no availability for an appointment w/ her. It took me a month to switch insurance, then another month to have one 7pm appointment in Downtown LA; really really inconvenient.
Her advice to me was to log on to her patient portal and wait for a cancelation. Ok, I did what she asked, again, but there was only one cancelation, which I tried to take, but her portal system wouldn't let me schedule it because It required a CC# for her to keep on file, so as to deduct her $200 cancelation fees at will with pre authorization. I personally like to authorize it when $200 is deducted from my bank account, especially if it's for a service NOT performed.
She has no assistant to make appointments or answer the phone, (no one ever answers the phone), so I emailed her, trying to take the only available appointment. She got back to me 3 days later, via email, to tell me that the appointment was already filled.
So clearly, she actually can't accommodate new patients. She literally has no availability. So why did she have me go through ins. changes, putting off my much needed therapy for months? To keep her schedule as full as possible, that's why. To have a desperate patient, waiting at the patient portal, to take her canceled appointment times so she doesn't lose out on the money.
What about my life crisis and need for therapy? Not in anyway a priority for this therapist.
In addition to there not being a receptionist or scheduler, a faulty portal system, and 3 day turn-around on email replies, she likes to sleep in until noon. She explained this was a perk of the job, so you can expect her correspondence after 9pm.
When I expressed my frustration, she told me to find a new therapist.
I wish she gave me that advice months ago. I could have seen someone 8 times by now. Who knows, I could have already received the help I need. read more