if you use anyone!! McCraw is the place Togo!!!…read more we thought we smelled a propane leak, they had someone at our house ASAP late at night to help us and run test!! they were in contact with me first thing the next morning! and helped me very much through the whole process!! Arlen took his time out of his night to make sure my 2 year old i were not inhaling propane from a possible propane leak in or around the house! andi the dispatcher was very helpful, the main man was not there but she was still was able to get me help and pricing! there was a very small leak on the regulator, and they were out the next day in no time to fix it so i was able to cook and shower!! hands down! both these people plus more need a raise!! they did one hell of a job! thank you so much for making sure my family and i were safe, and was able to cook and shower!

Great customer service!!! Barry Wright is the best! I would highly recommend! Best customer service…read moreI've seen!

We were staying down the road, heard they had propane, we…read morecalled and they were just closing. It was right before that bitter cold spell. They said they would wait for us, so that we had propane! Who does that anymore? Well, they did, which told us what wonderful people they truly are! If we hadn't bought into a membership already, this is where we'd be full time. Thank you for your genuine kindness! Susan & Caesar

This is a gem of a small RV park. The owners are personable and helpful. This was our first shake…read moreout trip with our new RV. Shannon (owner) gave us wonderful tips. The park has newly renovated dog relief areas and a new dog run for off leash. Our dogs just loved it! I can't say enough positive comments. I hesitate to post this because we want this place to ourselves! We will be back.

I called them for a last minute service fill on my propane tank on Friday, the day before the worst…read moresnow storm in Texas history hit us for over a week. Because of an unusual number of house guests, and my failure to check the tank on time, we were down to 5%. Unbelievably, within 40 minutes, Bobby showed up to fill our tank! I have to say that having Bobby as our technician has been fantastic. He's punctual, friendly, professional, and just an all around nice guy. We look forward to having him come by. Keep this guy on staff! Thanks!

I would like to let you know about the treatment I was subjected to at Enderby Gas, Sherman…read morelocation. If I could give them a negative rating, I definitely would. As you can tell by my name, I am a woman. I am a 65-year-old, educated adult. I have been to this location twice. On my first visit, I took four or five 20# cylinders to have them filled. There's a big sign that says, "We will not load or unload," or something to that effect. So, I began unloading them. A man came out of the shed where the tanks are filled, looked at me, looked at the cylinders, shook his head, turned and walked away. I went in to pay and came back out. After I loaded them all into my vehicle, I asked him why he did that. He said, "Oh! Just because no one uses those anymore," which I know is bullshit. I told him it was extremely dismissive and condescending. And then it was-I didn't mean anything, I was talking about the cylinders, and a lame ass, insincere apology. On my second trip, I took a 100# tank to be recertified and filled. The short man who sits in the back right corner barely looked up and said, "Help you?" I told him what I wanted, and he reiterated that they don't load or unload. I told him I was aware. Maybe he thought I couldn't read the large sign on the door of the shed. I don't know. I believed I could slide it out of the bed of the truck. But my husband had strapped it extremely tight, and the electronic tailgate wouldn't open. It was hot, I needed to get back to work, and I was extremely frustrated, which any idiot could see. He laughed at me. I couldn't get the tailgate down, so I took a male co-worker with me to help with the tailgate the next day. I got the same, "Help you?" as if he'd never seen me before. Then asked, "Is it unloaded?" He said, "If we don't call you, you can pick it up tomorrow. And, of course, he never called. My husband called him. Because he is disabled, there was no way he was going to get it back into the truck. So, we asked a friend to go with him and hauled our utility trailer with a ramp, a dolly and straps to pick it up. After he paid, he went out to get it, and one of the men there said, "I can help you. No problem." WTF??? Are only their women customers treated so poorly? You can be sure that neither one of us will be back there. I'll sooner drive the hour away to the next place that will recertify than go back. The propane cost twice as much there, as well. The treatment I received is indefensible. Their competitors know this, and tell their customers. That speaks volumes.

My mother is 84 years old she has dementia and is also going blind has diabetes and several other…read morehealth problems.. she called them last week and when they told her they couldn't come the first week we were upset they usually act like we owe them something even though we are paying their prices.... so then she called again today they told her that she was rude before and didn't have time for her and the woman I guess lulu on the phone said dont you realize we are having a weather emergency .. I wanted to say well you already told us no last week but held my tongue so we sat their she called my uncle Steve Cook and he got them to come he says he cant get up the driveway he is fighting mad I didn't know he was gonna slip I was astounded when he said I cant get up your driveway and all this has to melt before I can service u I said I may have to get someone else and Joel said I am so tired of this s$^'g you can go some f@$$%$ stay there too ....!@@ i didn't know what to tell my mom anyway I guess we will call others and I will dig out the whole driveway by myself .. ugh

The nicest people work here and are as helpful as can be! We live in an Rv and exchange our tanks…read moreevery couple weeks and this is the only place we go. Highly recommend

Waited over a month for a service call. Guy came by and stole or bled out 1/3 of our remaining…read morepropane. Left the lid open and drove off w/o doing inspection or fill. He couldn't be bothered to knock on thr door or honk his horn. Called the office at 9:30 in the morning immediately after he left. (Gainesville) Waited another 8 hours. Crickets. Wont be invited back. Nice to have more customers than you want or need, I guess !!

I've been trying to get my leased tank painted for two years. Yup, TWO YEARS. Best I can expect…read moreaccording to them is maybe, just maybe they will supply the paint. Since I've had the service for 12 years and leased the tank for $95/year you would think for the $1,140 I've paid (not including buying LP from them) I could get something done. Nope.

I am handicap and need some help for my business and no one is willing to help me and they…read morecertainly were not! This is getting ridiculous.

Decatur Bowie Propane rocks! This is my first experience with the propane system. Time came for my…read morefirst fill and I called and service was outstanding. Cody came to do the initial inspection and check my stove. He was very informative, friendly and he adjusted my stove in two minutes and a year of frustration disappeared! He is very thorough and helpful, not to mention easy to talk to. Then later that day, Clint came and filled my tank. So friendly, efficient and a pleasure to deal with all around. I would heartily recommend this company for all your propane needs! Zach in the office was able to schedule our fill in a timely manner and called to make sure everything was good. Best company to call!!

I gave the tech a $2,200 cash deposit that "disappeared" and was invoiced months later for the full…read moreamount. The $2,200 that I paid for half of the bill never made it to my account. I do not recommend this company whatsoever. The tech surprisingly asked for half of the bill on the day of installation because I needed to pay for the tank and for rental fees since their trench digger was down. I was caught off guard but I happened to have had $2,200 cash on me. I gave it to him and left since I missed a half day of work to meet him at the house and had to get to work. How would I know about the trench digger rental if he wasn't justifying asking for a deposit? After several calls nothing at all was done to accommodate the situation. You can imagine the frustration of paying $6,003.42 for a $3,803.42 bill. Who would do something like this? Owner would not take a call or email. In response to the reply from the business-I called the Wise County Sheriff on 1/30 and spoke to a detective and he told me there was nothing they could do without a receipt and he suggested I speak to a lawyer, which I had already done. I relayed this to Reese, but by reading your reply, I guess that detail never got to you. It's the tech's word against mine. After I handed him the cash, he placed the twenty two $100 bills on the left side in his already full metal clipboard, I saw them spill to the right inside the case as he closed it while he sat half way in his truck. He wrote something down but I did not get a receipt. The stack of cash was neat and all facing the same direction and I thought what a mess he made of the bills. Why not check his work order from that day and see what he wrote? It's about integrity. I didn't realize there was any reason to distrust. My mistake for assuming I could trust a guy representing your company. I even called him while I was driving away to see if he was going to send a receipt but he said there would not be a receipt until the he installation was paid in full. To the technician, you know who I am talking to. I hope you needed it and we forgive you. I know you were on hard times with illness in your family and we waited weeks for our installation you because you are their best guy. You probably missed a lot of work. Our hearts still go out to you and all you've been through. We never wanted you to get in trouble or press charges but it would have helped if you did not let me look crazy or if you at least could apologize for your actions. I'm sure this could have been resolved without a blemish to your work history, it probably still could. Regardless, I truly pray all is well with you and your loved ones.

I have been coming here for years because it is fairly close to my house, but today is gonna be the…read morelast time. I'm just going to go to tractor supply like you suggested. Sorry to inconvenience you during business hours.

They are very helpful, we had to get parts for our hot water tank, they had one , not the other but…read moretold us where we could fine it. They have propane on site, the gentlemen is ways very polite.

We've used them for the past 3 years. They do a great job of monitoring my tank level and getting a…read morerefill scheduled as needed! It's pretty much automated. Great service.

Very friendly people fast service.always ready to help youread more