I left my laptop charger in the room when checking out and discovered that the next day when home…read more The hotel has a site for noting this but after doing that I got a message that they couldn't find it. After I complained online I got an email from a manager, I described the charger and the next day he said it had been found & that they would mail it to me. So if you leave something behind don't hesitate to keep asking. Many thanks to Ryan Fleming for the followup and good service!!

Love this place. Showed up weighing in at 200 but after the meal that was served (crazy good) I…read morefound a men's room that was clean, classy, and smelled good and proceeded to full destroy it. I do believe it is possible that may just wall this room off permanently. Insurance companies have not yet been involved at this point but I am sure that it will be what they call a total loss. Even after eating the meal and experiencing the high level staff service I rolled out on the street at 195. Beautiful place, great food, and a spectacularly satisfying restroom experience. Thank you.

*This review is for Four Palms (the bar), not the hotel itself.*…read more I came here once during the week just for some drinks. I sat at the bar, and even though no one else was sitting there, it took a while for the bartender to acknowledge me. It wasn't until 3 other people sat down that he said anything to me (yet he talked to them first). 2 out of the 3 drinks I received were filled with so much ice. The other 1 was much smaller. 1 drink had red things (seeds maybe) sitting at the bottom of it. When I asked him about it, he said it was because of the mint, but I didn't trust that. He should have just remade the drink for me. The drinks tasted fine-- not that flavorful. Nothing to rave about. I didn't try the food. There's a couple of TVs and seating around the bar if you want a table.

While booking a room for our corporate employee's travel to the Sacramento area for a convention, I…read morewas assisted by Sosa. He was not only kind and hospitable, but went waaay out of his way to insure the booking went well. I had made a few mistakes and Sosa worked it all out two months ahead of time. When I called back one week before the reservation, I had to change things and he helped each time via phone and email. He is a tremendous asset to this fine Fort Sutter Hotel not to mention the entire Hilton chain. Decades ago, all hotel employees exhibited a warm hospitality toward each guest, but it has become a rarity nowadays. Sosa is that employee that exudes a cheerful helpfulness. Luckily all the times I needed to check on our employee's reservation by phone, Sosa answered, like he's successfully running the whole show!

We came here to meet family for thanksgiving. It was a better and more family friendly experience…read morethan Disney's Aulani (except for the pool, lol). The people who work here are amazing! Another reviewer said you can tell the employees are treated well, and I can see it too. I was impressed by how many staff were helping make the ample breakfast buffet operate so smoothly. Everyone guest got what they needed and more. There are two juice and coffee stations, two egg and bacon stations, omelette station with multiple chefs working SO hard (we tipped!). We got a room with a great view! 802...yes, by the elevator but didn't notice extra noise. I would say 510 looked the most private and would recommend if you're ok with accessible (I thought that we had this room first so went to check it out). We never opted in to housekeeping but got towels and an extra blanket when we needed them. Staff easily directed me to a water filling station under the lobby stairs. The pool was small, but never too crowded...a bit too cold for my baby unfortunately but my older kid loved it. The hot tub was pleasant. Yes, it's more of a kids area on holidays and weekends (not sure about work week). That was great for us. The included happy hour was also great! The night we visited they had a complimentary specialty margarita and a list of complimentary wines and beers and a ton of snacks! Chips and salsa, pretzels, house made pita chips and hummus. Removing one star because our room was a bit stuffy and vaguely smelled like whatever the prior guest heated in the microwave but we got used to it quickly. I'm super sensitive to smells and hardly noticed after a bit. Also the bright lights on the outside of the 8th floor windows are BRIGHT and hard to get the living room area dark due to the hall lights (kids slept there). We survived. Thanks for helping us enjoy a semi stressful holiday!

Honestly, the hotel overall was great-- we visited with a school group tour recently for my…read moredaughter's 4th grade trip & we were excited for a nice, clean, cozy bed to land. The atrium was fun for the kids to see their friends and the breakfast was wonderful! The hardest part for me was waking up to a pretty serious water leak above my bed dripping consistently on the pillow next to me. I immediately called the front desk and the person I spoke with didn't seem concerned at all and said the engineer wasn't in until 7am. My daughter was sleeping soundly, but having a steady flow of water dripping on my bed meant I was up at 4:45am with a third full day of education ahead of me. Literally nothing was done to improve the situation and I just hope and pray the leak was fixed before they put anyone else in the room. It would have been nice to offer SOMETHING to make things right. Don't stay in room 420 or at least ask if the water leak has been fixed!

Visited December 17th. After having a delicious lunch at the Grange inside the hotel ( see my…read moreseparate review with receipt at the Grange) we picked up my sister in law that was staying at the hotel. We all are Marriott members as well. Her room had great views! It was a standard room. Love the logistics as it is walking distance to all major events ! The lobby..although smaller than I imagined was nicely decorated. Friendly staff. There is no pool but they do have room service and valet. Nicely decorated with alot of history. Safe location ! Great place for a wedding as well! Ps. Love the Presidential hints of past presidents in the lobby and elevator...true presidents!

Terrible Customer Service - Lost a Loyal Weekly Guest Forever…read moreI have been booking rooms at The Citizen Hotel (Autograph Collection) almost every single week for the past year--easily 52+ nights annually--for high-profile celebrity clients. That consistent, high-volume business ends today because of one front desk agent's complete unwillingness to help. On December 14, 2025, my client arrived to check in but had lost his wallet and couldn't present a physical card for incidentals. I immediately called the desk and offered to provide a credit card authorization form (standard practice in the industry). Agent Anissa flatly refused, citing "policy" for third-party bookings. When I asked her to simply cancel the existing non-refundable reservation so I could rebook directly and handle payment myself, she again refused and told me to contact Expedia/Hotels.com--even though Expedia confirmed the hotel has full authority to cancel or modify. Because of Anissa's rigid, unhelpful stance, I was forced to book and pay for a second room that same night for the same guest. I lost an entire unnecessary room night due to her lack of flexibility and poor customer service. I escalated the issue to management (Antonio Sifuentes, Director of Rooms), who apologized but offered no refund or meaningful resolution--only the suggestion to book directly in the future. That does nothing to address the immediate financial loss caused by their staff. As a result, I have canceled all remaining reservations for the rest of the year (including this weekend) and will no longer book at The Citizen Hotel or any other Autograph Collection property. You've permanently lost a guest who was bringing you guaranteed revenue of at least 52 nights per year, if not more. There are plenty of hotels in Sacramento that understand hospitality means working with loyal guests in reasonable situations. The Citizen Hotel clearly does not. Save yourself the frustration--stay elsewhere.

We stayed here for 2 nights for our niece's volleyball tournament. WOW! The building is absolutely…read moregorgeous. That old school historic vibe, noice. With our discoverist status, we got waters and an upgrade to a 2 queen suite that comes with a kitchenette. I love having a kitchen even though I know dam well I'm not going to use it LOL. It's just nice knowing it's there. All the silverware, cookware, and cups were pristine. Room was clean and cute. The only issue was the bathroom door was a little difficult to open from the inside. This was purely a design issue. Complimentary breakfast is at the Star Lounge and was great. Hot foods and traditional breakfast, yogurt, cereal, and a nice toaster with a whole tray of different breads and bagel. The woman that was manning the breakfast station was awesome (short blonde hair). I always noticed her helping out guests with something and had a good hospitality radar (to anticipate needs). Would definitely come back. Valet: $40/day with in & out privileges

This location is in Midtown, which is like the trendy part of Sacramento. It's also got some…read morehistorical elements, like this Hyatt House, which used to be the 1928 Eastern Star Hall. This building is pretty! There are 8 stories. The rooms are apartment-like and some are suites. My 1-king bedroom on the fourth floor had a microwave, mini fridge, coffee maker, and comfy couch. The bed was soo comfortable. The blankets were warm. This room faced 28th Street. My issue with this hotel was that the guy at check in barely said anything to us. He didn't explain breakfast hours, where the elevators were, or welcome us as status-holders. This was the first time in a while I've had such an experience at a Hyatt property. Parking: valet only, $40. I found an uncovered parking lot on 28th that was $10 for overnight. The valet attendant is directly in front of the hotel. Breakfast: M-F 6:30A-9A, S-S 7A-10A on 3rd floor. Offered typical hotel breakfast with scrambled eggs, sausage, toast, cereal, and hot coffee. They also had oatmeal and some fruits. The Star Lounge is pretty to visit with the blue velvet chairs and candles. Fitness center: 24 hours, on basement floor Laundry: 24 hours, on basement floor No pool. Free wifi

A lovely stay! On a…read morewhim, I decided to stay at the Kimpton Sawyer Hotel and had a very nice night. Fortunately because it was a last minute booking, the rate was heavily discounted. This is a gorgeous and up-scale hotel with lovely amenities. Parking was very easy. You have the option to valet or self-park in the underground garage. The elevator from the garage leads you directly into the beautiful, modern, and clean lobby. There is an abundance of lounge seating available and a very nice coffee/hot cocoa bar. In the coffee bar, there were syrups and toppings available for use which made it feel much more luxurious. The room was great too. We booked the Premium King Room with the Golden One Center view. The room was spacious and clean. It did not feel cramped or crowded. The bed was comfortable and was furnished with many pillows. The hotel offers almost any bathroom amenities that you can think of if you forgot them. The mini bar is fully loaded, but pricey as expected. I was unfortunately disappointed with the view though. We were placed on the sixth floor and could hardly see the Golden One Center. The window overlooked just the roof of the stadium. We could not see the plaza, city, or much of the stadium at all. If you crane your neck to the sides, you can barely see the Tower Bridge and the State Capitol. We also had some trouble with the AC in the room. It was working early in the night, but despite being set to 65, the heater seemed to have kicked on. It got very hot in the room, and then got very cold on its own even later. Despite this, I would definitely stay at the Kimpton Sawyer Hotel again, just without paying extra for a "view."

We stayed at Kimpton Sawyer Hotel at Golden 1 Center, and unfortunately this ended up being a…read morereally difficult stay due to my allergies. I have a strong sensitivity to pet dander, so we specifically requested a room that had not had pets in it. The room itself was actually lovely, and everything looked very clean when we arrived, which made what happened next even more surprising. After getting back from an event and finally laying down for the night, I started having a pretty intense allergic reaction. It came on quickly once I was in the bed, which made me think the linens may have been washed with items that had pet dander. We did reach out to the front desk, and they were kind and offered to change out the linens, which I appreciated. But by that point my reaction was already in full swing, and I just wanted to go home. It was disappointing because everything else about the hotel from the helpful front desk staff to the overall feel of the space was good. Helpful tip: If you have pet allergies, I would recommend calling ahead and asking not only about pet-free rooms but also how linens are handled, since that may still be a factor. It's never fun to cut a stay short, especially at the end of a long day, but for anyone with sensitivities like mine, this is definitely something to keep in mind.

Great hotel, even greater food and service! Thank you everyone at the Hilton Garden Inn that made…read morethis trip special for me and my daughter but a special shout-out to chef Matthew and the restaurant staff for serving delicious homemade food with exemplary service! After traveling all day only eating fast food and trail mix, this fresh, made-to-order food brought to the table promptly and by people who show they care about hospitality and your experience, bumped my review from 3 stars to 5. The hotel is great, comfortable beds, friendly concierge, all that standard and amazing but the dining experience took it to next level. Definitely will be coming back!

Hotel room is spacious, lobby with only one long table and two other small tables. The other…read moreseating side is closed off for restaurant. Very uninviting atmosphere. Dirty pool with debris, jacuzzi that is not working. Very tiny fitness room, two people inside and already overcrowding the place. I travel weekly for work and I try to stay within Hilton brands. Pool and fitness center are my top priorities in choosing lodging, with bath tub for second priority- to soak my bad back and shoulder before sleep. Personal fitness is very important for my work life balance. It is very dissapointing when this hotel list pool, jacuzzi, fitness as amenities offered but not up to Hilton standards. Bathtub paint is chipping away, making the bath tub unusable for soaking.

Ryan was super helpful when i forgot my suitcase at the hotel…read more He made sure I was able to get my suitcase and all items safely back hone. The valets were so helpful and professional. Tje housekeeping staff was friendly and professional and helpful. We were there for a conference and it was great having Scott's at the hotel.

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

The suite was fine except there were no plates or utensils in the "kitchenette". We asked at the…read morefront desk and were told no utensils were available, not even a plastic drinking glass for the bathroom. We did with plates, plastic glasses and plastic utensils rescued from the breakfast room. We were double charged for parking and the room rate varied each night depending on the occupancy rate of the hotel.

My folks were heading up to Sacramento and I took the liberty of booking everything and getting…read moreeverything paid and set up for them. They're elderly and English isn't that great. I booked the room with my CC and then I called them to let them know I would like incidentals to be on my card. So all my parents had to do was get the keys from the front desk upon check in. I added my pops name to the reservation so he can check in with out me. I received an email from Raquel Torres with a Docusign that allows them to put everything on my CC. I filled it all out and sent it back to Raquel and email her back letting her know I filled it out. I never heard back from her so I figured everything was fine. Turns out, when my parents checked in, they had to put their own card on file for incidentals. The Room was charged to their card and they were double billed for parking fees (2 cars each day instead of just the 1). I lost out on the special offer I had with my CC with Hilton and I had to pay my parents back. My parents enjoyed the stay and the rooms were spacious and clean. The staff at the breakfast area was very nice and my mom said that she wanted a waffle and she was looking at the waffle maker trying to figure it out and one of the staff members saw and made it for her and brought it to her table. The driveway into the parking lot is right off the freeway exit, so they missed it the first time and had to come back around for it. While my parents enjoyed the stay and the staff was great, the billing mishap was a waste of time for me filling out the paperwork and making the calls to get everything ready for a seamless check in and stay. 3 stars.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend

Element Hotels are among my favorites. Very comfortable rooms, and a kitchenette with a full sized…read morerefrigerator. I was concerned that there wouldn't be anything nearby, (it's an airport hotel) but there were many dining options.