The rooms and stay- a 3. I cannot stand beds made of sponge. They kill my back. I went 2 nights…read morewithout much sleep. If you like beds made out of a giant sponge, the rest of the room was fine. Also, parking lot fills up and the spaces are super narrow. Service was good. Location is great. Meeting and event service- a 5. Meeting room good. Food excellent. Staff excellent. Highly recommend for meeting and events.

The room itself was great, clean, spacious, and comfortable. However, the check-in experience was a…read morelittle disappointing and honestly quite awkward. The older woman at the front desk barely acknowledged my presence, even though I was standing right next to my husband and making eye contact with her. She directed the entire conversation toward him and even asked if anyone else would be staying with him, as if I wasn't standing right there. I found the interaction odd and a bit dismissive. While I don't expect special treatment, I do expect basic acknowledgment and courtesy, especially in the hospitality industry. A simple greeting and making both guests feel welcome would have made a big difference. Overall, we were happy with the room, but the customer service at check-in definitely left a poor first impression.

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

Great stay at this Embassy Suites located by the Sacramento River. Convenient location and walking…read moredistance to Old Sacramento and the A's balkpark. I've stayed here before many years ago and the hotel went through a recent remodel a few years back. With the remodel, it is very nice looking inside with the bar now at the center of the atrium. The king suite is also very spacious and very comforting. Can't beat the river view as well as overlooking the Tower Bridge and the A's ballpark across the river. Upon check-in, received a complimentary bag with candy bars and a bag of chips. One thing missing in the snack center was ice cream LOL I was looking for some Haagen-Dazs dark chocolate bar haha Other Embassy Suites typically have it either for purchase or complimentary. Overall great experience with friendly and accommodating staff. The staff were also holding a Halloween decor contest. I voted for #2 as there were only 2 entries at the time Lol

I stayed here recently with my 3 kids and wife for one night. We were in town for a friend's…read morebirthday party. We drove up after soccer games in The Bay Area. We arrived at 3:30. We just wanted a quick shower and to get to the party. Unfortunately our room wasn't ready even at 3:30. There were other guests waiting around the lobby area also waiting for rooms to be ready. The person checking us in explained that they were sold out the night before which was the reason rooms weren't ready. I call BS as checkout is 11:00. Rooms should be ready by 3:30 period. Our room didn't end up being ready until 4:15. Besides that ridiculousness we had a great stay. I'm a big fan of The Embassy Suites product overall. Being a family of five it works out great. You can't beat the bigger room, free breakfast, free happy hour, and indoor pool/hot tub. Location is great right by the river. Very convenient to Old Town Sacramento, Downtown Sacramento, and right acroos the bridge from Sutter Health Park. Room was typical Embassy Suites Room with separate living room with pull out couch and bedroom. Room was very clean and appeared to be recently renovated. Enjoyed a dip in the hot tub as well. It was indoor along with the pool. Due to timing didn't get to take advantage of the free happy hour. Enjoyed the free breakfast in the morning. Many hot and cold items as well as made to ordet omelets which is amazing. I enjoyed my omelet. Will continue to stay at Embassy Suites Properties. They definitely need to make sure rooms are ready in a timely fashion.

This was our second stay at The Citizen Hotel in Sacramento, and I love it here! The location is…read moregreat, and the rooms are clean and so comfortable. I also love that they have smart TVs. The restaurant and bar are great too--I definitely recommend trying them if you get a chance. I especially want to recognize Dwayne at the front desk. He was wonderful at check-in, and I appreciated how discreetly he shared our room information. For safety, I don't like when hotel staff announce room numbers out loud. He simply told us our floor and handed us the key with the room number written on it. That detail matters to me. Later, my feet were hurting so badly from my heels that I was walking without shoes. Dwayne noticed and ran to the front door to bring me slippers. It was such a kind, thoughtful gesture, and I wanted to make sure he got recognition for it. Thank you, Dwayne, for making our stay even better!

Nice and clean older hotel. Boutique style with political artwork…read more We stayed in the Cathedral Room and it was very clean with a view of the beautiful Cathedral downtown. Check-in was smooth and quick! I also liked the way you can just text to have your car ready when leave. Our breakfast was included and their restaurant is very nice with a bar and really attentive staff. They have you sign a receipt after the meal and you take it to the front desk so they can take it off your bill. No complaints at all for this vintage hotel with lots of history since 1925 as it was the tallest building at the time.

July 2026, there was a fire at our condo building. We were displaced for about 6 weeks. We chose…read moreHyatt House Midtown for the proximity to my job. Everyone that works here was great! From the Valet Attendants, Front Desk Staff, Bartenders and even Housekeeping.....everyone seemed like they enjoyed their jobs. I know that sounds kinda Pleasantville-ish. I'm just speaking the truth. The shining star of the Staff.....was Cosmo. The guy just oozed with friendliness and professionalism. He's the poster-child for who every hotel should be looking for....to work their front desk. It's not easy being in a hotel for 6-weeks. But, this place made it a little less harsh. We'll be back to celebrate New Years with you guys!!!! Thanks for making a difficult situation....a little easier.

Came here for a little "staycation" and o was pleasantly surprised. The location is great! Easy…read moreaccess to the freeway and plenty of food options, the room had a microwave and other amenities, they even had complimentary breakfast. I loved all the historical aspects of the hotel, the natural brick walls, the beautiful Victorian windows just very nice and original! My favorite room was the dining room that was giving speak easy, it was very moody, with beautiful big windows. I will definitely be back!

Came here for a staycation via Chase The Edit Program…read more 1) Check in could have been smoother. We called a day in advance for earlier check-in and they said it shouldn't be a problem. When we arrived at 3pm, they said the room was clean, but hadn't been inspected and they would text me in 10min when it's done. Fast forward an hour later, and no text came through. We checked in with the front desk and their apology was that they forgot to let us know... The front desk agent didn't go through any of the hotel amenities or benefits as part of the Edit. 2) Room itself is nice and shower is enormous, but no bathtub which seems like a missed opportunity. 3) Social hour (5-6pm) is fun with generous pours of local wines, beer, cocktails and mocktails. Pool is popular and they provide sunscreen, which is a nice touch. No hot tub. Also, they are quite strict that it's only for hotel guests as there is someone guarding the entrance. 4) The only on-site hotel restaurant, Revival, is 21+, which is discouraging for families. You can order takeout to your room though. 5) Fitness center is certainly on the smaller side, but has the necessities. Overall, a solid hotel that misses on a few marks for service.

Be careful cuz as a hotel guest they might have you park at a random place rather than their hotel…read moregarage. We came here for a staycation. A long anticipated staycation and it's not a cheap one. When we got here at around 5pm we are rejected at the hotel garage entrance because there is a game going on at 7pm. We are told only golden one court yard people with passes and park in the garage tonight. And then we are told to park at holiday inn two blocks away. We didn't book a stay at holiday inn. Why are we expected to park somewhere far and drag our belongings over? The place is beautiful. But management should be better. Why is hotel guest not reserved parking? Why is hotel guest at Kimpton parking at Holiday inn? They can have parking for courtyard people but maybe thinking of their paying hotel customers first? The hotel is located at a nice spot with beautiful decor. But the service is atrocious. If you want to stay here make sure there are no events or games at the center.

We stayed in this hotel before traveling. Left our car there for ten days. Hotel perfect. When…read moregoing to airport. The mgr said since there are inly 2 of you may I give you a ride. Tried to tip. He refused. 2 minutes later i left my phone in his car. Called the hotel. They called him. He returned in 10 minutes and gave me my phone. Refused a tip again. He represents hospitality !!

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up…read moreto use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 5 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton.... Update Manager? Luis Robles gave "stock" reply in Trip adviser...wow Hey Luis, you should ACTUALLY READ the reviews, some things require sincere attention not "copy & paste" reply....

If I could give more stars I would!!…read more We recently stayed here for my friend's wedding and it was amazing. The staff were so supportive and friendly. They willingly held our wedding flowers in their fridges the night before and assisted with every accommodation needed. This hotel is very beautiful, inside and out. The valet members were very kind. Only issue I had were the pillows. I'm not sure what this blue residue was but they were on each pillow and they were all flat. Other than that, such a great hotel!

We got married here, and it was truly beyond anything we could have dreamed of! Many of our wedding…read moreguests stayed at the hotel as well. The hotel was recently renovated, giving it a much more upscale and beautiful feel. Having Scott's Restaurant attached was also incredibly convenient for our guests, allowing them to enjoy a meal whenever they pleased. Scott's also catered our wedding, and we received more compliments on the food than we ever could have imagined. Every single guest raved about it! Everything exceeded our expectations. We highly recommend this hotel, especially to anyone considering it for their wedding.

Staying at a friendly, clean hotel that truly cares can make all the difference between a pleasant…read moretrip and a nightmare! , and this Hilton represents the brand with outstanding customer service! From the front desk to the smiling chef and overall management . All have really proven that! I'm so grateful for all the thoughtful accommodations you provided and for your time. Thank you so much!

The best part about this hotel was the gentleman who maintained the breakfast area, he was…read moreextremely kind and the food was good and he always had everything stocked. We came back to our hotel night, one to a room that had not been cleaned at all and when I called down and asked why the lady asked if we had requested it and I said no we are not from here so we did not know to ask because where we are from it's standard cleaning every night. She said she would put us on the list. The next day housekeeping came, but we were still in the room and I told her about 10 minutes and she said she would come back at lunchtime, we came back eight hours later to again another clean room and only the bathroom had been done. I called down again and asked why and she said well. Did you specify that you wanted a full cleaning... What am I even paying for? So on our very last night, we got the room cleaned. This was not told to us at check-in nor did we see anywhere, but it was posted that you had to call and ask for rooms to be clean. We were a family of five staying in one room and requested an extra blanket, which they did not have any and gave us top of the comforter, which was weird. They also had no towels down at the pool area as well as ran out of bathroom towels. The beds were very uncomfortable, definitely would not book here again

The Element was truly top-tier! From start to finish, the service was exceptional. Barbara made…read moresure we were always informed of our scheduled dinner, breakfast, and lunch times, and she was incredibly accommodating throughout our stay. We held a meeting at the hotel and stayed overnight, and the check-in process was seamless. Everyone at the front desk was so warm and welcoming, especially Madison. We absolutely loved her energy and made sure to give that same positive energy right back! A special shout-out to the gentleman who served our lunch and went the extra mile by asking if we wanted our drinks brought into the conference room. He didn't have to do that, but he went out of his way to make sure we were taken care of. Those thoughtful little details make a lasting impression and speak volumes about the level of service. Lastly, I lost my glasses during our stay, and I'm so grateful to the maintenance lady who found them. It was another example of the care and thoughtfulness we experienced throughout our visit. Overall, the entire team was welcoming, attentive, and professional. It's refreshing to experience hospitality where people genuinely care about making your stay enjoyable. Element made our meeting and overnight stay a wonderful experience, and we truly appreciated everyone who helped make it happen! We will absolutely be back! Since the hotel is so close to us, we'll definitely be spreading the word to our family, friends, and anyone looking for a great place to stay in the area. Great hospitality deserves to be recognized, and this team has certainly earned our recommendation!

The best hotel !!!- so clean - staff was friendly and attentive- gym was great - pool was great -…read moresmelt good everywhere! Breakfast was nice - they had gluten free muffins and toast . Wish there was a dairy free yogurt option at the yogurt bar - but lots of fresh fruit !! High ceilings in room and fresh filtered water on tap in our room with clean dishes and felt like a full kitchen! Also - had a room with 2 beds and a pull out couch and still plenty of room. Can't wait to go back.