You have to be on top of things, make communication happen and visit your family members daily in…read morethe morning, noon and evening to make sure care is meeting your standards. Especially since there are not enough staff. Normal staffing is 18 to 20 patients per nurse. Staff management and caseworker communication is imperative.

My brother left the hospital in great shape. After one night in Citadel he was not walking,…read moretalking, eating just living in before staring. I asked thr nurse what is happening. Is he over medicated or going thru with draws from not getting meds. She said that is the way he came in. I went home wrote a note to all the senior staff requesting him to be transferred back to hospital right away. Come to find out he had a brain bleed and could if died

I was paralyzed in 2019 while working as a heavy machine operator for a mining company. After I was…read moreable to leave the hospital I ended up staying at Santé for years (off and on) & it's the only physical rehabilitation facility that I will go to. I have had the displeasure of staying at 2 different PT rehabs before I ended up at Santé & you would not believe the horror stories I have from those places, just unbelievably awful (Both stank of urine & feces the moment you get passed the front desk.) & Sante was like a Godsend for me. Let me start with the facility 1st. The place is very nice. They have a Starbucks Cafe, a full gym staffed with friendly & knowledgeable physical therapists that will work with you everyday, a full restaurant, and most importantly, HUGE SPACIOUS INDIVIDUAL ROOMS equipped with a flat screen tv, a mini fridge, a kitchenette, a microwave, and a nice big full size bathroom for my wheelchair. Next let me tell you about the staff. Everyone there is so friendly & polite. I stayed there for years & most of the staff stayed there and are still there since I first went to Santé in 2019 (That should tell you something. Most nursing facilities are like a revolving door when it comes to the staff). I'd like to mention some names of people who really became friends of mine while I was there. Marlin, Brian, Aiden, Catalina, Sharon, & Kimberly from the CNA team are all excellent at their jobs & true professionals. These guys went over & beyond their duties for me & I thank God for their help, they truly are the best (You need to trust me on this, at other places I've had criminal's & people who just don't care & I never got that at Santé. They were always good to me). From the nursing staff id like to mention Betty, Jose, Fennela,& Elizabeth. These nurses are top notch. They actually care about the patients & they don't treat you like a person that they have to deal with, they treat you like a person & that is so rare in healthcare especially post covid. If I had to complain about anything it would be the food. When I first went to Sante in 2019 they had an extensive menu with lots of options & the food was actually good. I left for a year and when I came back the kitchen had really gone down hill. You know it's not good when the employees don't eat from there. I talked to the main chef Daniel & he told me they cut his budget drastically & the quality of the food suffered as a result so it's not his fault, corporate is always looking to save a buck & they shouldn't do that with the food, it's kind of important for those who have to stay there for long periods of time. I was able to eat there everyday if I wanted to but I ordered delivery most days because the food was nasty. There are so many others I am forgetting to include but the staff for the most part is amazing. If you are looking for a nice place for yourself or a loved one look no further. It doesn't get any better than Sante of Mesa. Other places will put on a show for you & trick you into staying there thinking it's a nice place & then when management goes home the night crew will come in and they are terrible, sometimes even abusive. This doesn't happen at Santé, they even have couches in the rooms with pull out beds so you can have a loved one spend the night with you, they welcome it because they are fully staffed at nighttime and don't leave you with a skeleton crew like everywhere else. At least that's been my experience. Last but not least I'd like to thank Kristina the maintenance manager! Kristina is an angel walking around on earth. She totally gets me & we were friends (she is another 1 who has been there a long time.) She will make sure everything in your room works & she keeps the place nice. Management is also great! If you do choose Santé' make sure you don't get Irene as a nurse. She is a nurse at Santé who doesn't belong. She is the only one I ever had a problem with & it was like she liked to pick on me. I honestly never did anything to this lady & for some reason she was always rude & unprofessional. Whenever I would ask for her she literally took an hour or longer to get to me if she ever came at all. I would ask her to change my folly catheter in the morning time and she would blow me off all day & try to pass the work on to the night nurses. The worst part about working with her is when I would ask for her help I could actually hear her just talking & laughing with the staff instead of attending to my needs. She made some of my days very bad & I always loathed the days I had her for a nurse but she is the exception, all the other nurses there are great, especially the ones I named. If you have any questions feel free to ask me, I will answer any questions truthfully because I know how important it is to put your loved ones into a good nursing facility & God willing I never need to go back but if I ever need to stay in a nursing facility again Sante is where I would go. I hope this helps God bless!

My experience with Sante of Mesa was extremely disappointing and concerning…read more During my father's stay, he was reportedly overmedicated to the point that Narcan had to be administered and 911 was called. This was a frightening situation for our family and raised serious concerns about medication management and patient safety. In addition, my father's foot wound did not receive the level of care we expected. The wound worsened significantly during his stay, leaving us concerned that proper wound care was not being consistently provided. To make matters worse, several of my father's clothing items went missing and were never recovered. While lost belongings may seem minor compared to medical concerns, it added to our frustration and lack of confidence in the facility's overall care and attention to residents. Based on our experience, I would not recommend this facility.

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

my Dad was transferred here from a different care facility where he had fallen and broke his hip…read more the rehabilitation program was amazing. we were lucky to be able to transfer him here for the memory care program the staff here are amazing. the care he receives is excellwnt. the support they give the family is so appreciated it is so hard watching a loved one go through this. so we are extremely greatful for the staff here who are always patient and caring not only to the patients but to their family. they have been auch a blessing to us. Thank you to all the staff and a huge Thank you to Sandy

My husband had 3strokes and 2 heart attacks. Before he was sent to your hell hole! He was…read morerecovering or at least would react when spoken to and could follow directions. I was pushed into a conor and rushed into a major decision. So from like a vegas after being there over a month and improving. So from vegas to mesa arizona about 300 mile trip i went the next morning early arrived there around 9am. He was bleeding from his neck!! What happened, it could have been the move made injuries! How can this be.. anyway this place was a death sentence for him not a recover home! I would push the nurses call button and it would take sometimes a hour to respond! These nurses had 6 to o 20 patients per nurse.. he contuined to bleed blood clots through his breathing tube it was horrible! Finally I insisted they call 911!! Ty hey refused said I could call 911 if I wanted. What! What kind of hospital or nursing home would say this!! I freaked on them they left came back ok we called 911 we will take him to the hospital. From the hospital I brought him home on hospice.. he was brought there in fair condition he left in a box!! Do not send your lives one to this place please! No

I stayed here for a month following a hospitalization for a knee infection that became septic and…read morerequired continued antibiotics. I thought my care was very good. The people were really nice and they worked very hard. You need to realize; however, that this is not a resort. They assist a lot of people, with different needs who require precise medical care. There is a degree of "regimentation" with med time, meal time, shower day, therapy time. They do try to have some fun with posted activities to try. I am now looking at additional surgery on my knee and I would not hesitate returning to The Center at Val Vista for my recovery.

Although we did not select this facility for my husband's care, it remains on our short list. It's…read morea newer facility. Patient rooms are on upper floors. Rooms are nice, but don't offer refrigerators and microwaves. Family can provide them. They offer personal services as well as quality health care and therapy. The tour was thorough and everyone we met seemed happy. Very clean facility and updated.

I had a great experience with Brightstar. I was injured in a work related accident and suffered a…read morefew broken bones and a knee injury which left me with a lot of ligament damage. James J. was my physical therapist, i saw him twice a week for 7 weeks and he was always a pleasure to work with, he was always professional, kept me motivated, and always introduced new exercises for me to do. I hope James gets the recognition he deserves.

BrightStar Mesa/Gilbert were outstanding. Cari and Eva helped get answers to my questions and did…read moreso with kindness and compassion. Tonya the nurse that helped car for my Mother was fantastic.

I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.

I was there for 3 weeks after I survived meningitis. The entire staff was great. The doctors,…read morenurses, therapists, and everyone that worked there were great. The food was really good. A lot better than I was expecting. The fact that I wanted to go home was no reflection on them. I was away from my home for a month and wanted to be in my house again. I highly recommend Alta Mesa for rehabilitation.

I cannot thank you enough for the service you provide. My entire family was panicked and tearing…read moretheir hair out for weeks trying to figure out a supportive, economical, and socially appropriate housing solution, and Kylee figured it out in less than 48 hours. We would have never found this perfect situation without you. You are an absolute angel!

Kathy Trujillo was a huge help with placement of my father in assisted living. She was very…read moreprofessional, quick to respond to questions, and very knowledgeable.

My husband's picture is being used to promote this place! No! He's dead. Allegiant Healthcare,…read morePlaza Healthcare and the other seven places he stayed in were understaffed and uncaring; especially Plaza Healthcare. He went from 16 hours of breathing on his own at Banner downtown acute care (kicked out at 100 days because he was getting better AND Medicare refused to pay) to one hour *ONE HOUR!!!* in only 29 short days later at Plaza Healthcare! Disgusting! ALL of these SNF's are horrible in AZ. After 10 1/2 long months of being gone from home, fighting for his life from Covid, he died. Dr. Boba changed his DNR without our approval and said we approved. I think that's fraud

After my mom's stroke and brain bleed she was brought to this facility for memory care and rehab. I…read moreseriously wish I had taken photos to show what was taking place. The first evening my mom was there I walked in and she was laying on a plastic mattress with no sheets on the FLOOR!!! I demanded they raise the bed, put some rails on it and put sheets on it. They said they couldn't find the sheets to fit it! I told them to bring in a different bed then that had sheets that fit. The following day the in charge nurse told my father, in front of my mother that this was the best it was going to get. She would not be getting any better. At this point my mom couldn't speak, couldn't get up and walk, but knew what you were saying. It was the first time since her stroke and brain surgery that she cried. She knew what this nurse was saying. I was furious. I got my mom up, had her stand while I held on to her and we would just hug and sway back and forth to get weight on her legs and get her muscles working again. (Isn't this what a rehab hospital should be doing???). Within 3 days, my mom was able to walk to the restroom and use it. Now she didn't have to lay in her waste for HOURS waiting for someone to come change her. Within a week, they had a hard time keeping her down. She began talking again. Although still very confused with memories, she was improving greatly. That nurse tried to make me feel stupid like I had no idea and because my mom had had a seizure, she was now going to live an infantile existence for the rest of her life. If it was up to them, she would. They were doing absolutely ZERO memory care with her and occasional pt. I was horrified at what was going on. I had to throw fits to get her bathed. I was constantly being told they were understaffed or the 'shower girl' didn't show up. Today, almost a year later, my mom has some memory issues and dementia, but she is home and functioning pretty darn well! Especially for someone who was never going to get better! The picture is of my mom the other day, riding her bike. I've thought of taking it into the nurse and telling her don't you dare EVER tell a patient or their loved one this is the best it gets and she won't get any better.

My mother in law has been here for 2 1/2 years, we have been pleased with the place and the way…read morethey handled the pandemic. About a month ago, she fell, we went to visit and no answer but could barely hear her every so often, we had to get security to open the door and she asked us to wait for her to go first, just in case, which we really appreciated. I think they are doing the best they can do at this time.

I have finally moved out of this horrible, horrible place! I lived there almost 4 years. The food…read morethat is included in your rent was good for about the first 9 months, then has gone from bad to the absolute worst inedible food ever! Can't tell you how many people got food poisoning and nothing is done about it! The guy they call the "Chef" isn't even a real Chef! Then the Sous Chef that he leaves in charge does nothing but sit in her office and play on the computer or her phone all day, and when you tell her the chicken you got delivered yesterday was raw inside, her response is "That's not true, I temped every piece of chicken", and walks away. When you complain to the Director who by the way does nothing, her stock answers are either "We're working on it", or "We're understaffed ". They are understaffed because they don't pay a competitive wage, they won't pay overtime but expect the employees to work overtime either for free or for straight time ( this is directly from employees). Another reason they can't keep kitchen workers is because the sous chef demeans them and gives no encouragement ( this is direct information from kitchen staff ). You can't opt out if the food either because they call it "complimentary " which is a joke considering they charge you if you go over your allotted dining dollars. The rent also goes up every year, even if some of the amenities that are supposed to be included are not available for long periods of time. Half the time the Dining Rooms are not open so you have to take delivery, but your delivery bag is packed at least an hour before you get it, then they load up carts with delivery bags that sit on the cart baking in the Sun until it comes to your door. The delivery people don't want to even go to one guys apartment because he answers the door naked all the time. This has been reported over and over and nothing is done. Management is horrible and you get nowhere with her! I ABSOLUTELY DO NOT recommend moving in this nightmare of a community that is falling apart, and that your locked into like your a prisoner!