Thoroughly Impressive. This was my first visit to Animal Hospital and the staff managed my 13 year…read moreold shiba inu with competent expertise. Based on knowing the breed's challenging traits, the vet used effective techniques to handle my shiba and successfully completed the task at hand. The vet spent quite a bit of time in the examination room getting to know my dog, to get my dog acclimated and to stay calm. Great and thorough communication with the staff all around, from the front desk to the intake and examination. Literally, a weight has been lifted off my shoulders regarding a veterinary clinic that knows how to handle a shiba inu and that my dog's needs are met. Thank you so very much Animal Hospital

I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

The team at this veterinary office is absolutely amazing! I have two large bully breed dogs with…read morebad allergies, and they are always treated with so much love here. The staff is always friendly, welcoming, and helpful. The vet, Dr. Waldo, has always been great with my dogs as well. Never had an issue in the almost 3 years I've been going! I noticed some past 1-star reviews from people who don't seem to understand how busy a vet clinic gets, or who expect the staff to do things for them that them as pet owners should be willing to do themselves. This clinic gets busy because they are good at what they do. The staff works tirelessly and always prioritizes the animals. I will always recommend this place!

Dr Waldo and Staff are amazing! He is my regular vet for most things but he and his staff always…read moretry and go above and beyond to make sure my dogs are taken care of. I highly recommend this local veterinary clinic.

I had to put my 18 year-old cat down last week. The veterinarian at Analy Animal Hospital was so…read moreempathetic and gave us plenty of time with Max. They really made a terrible experience bearable. I highly recommend this veterinarian.

My lab Zoe passed away recently, and I just want to say Dr. Baldwin and all the vet techs, staff,…read moreat Analy Vet were wonderful caring for her, (and me), for the last 12 years. Everyone is highly professional and more than anything, caring. I received a sympathy card with staff showing their love for Zoe. It warmed my heart, saying what an amazing dog she was.. Zip Zoe, she was my sweet baby girl.

My husband and I recently moved to Santa Rosa from the city and had to find a new vet for our two…read moredogs. After reviewing all our options we settled on W&W. The vet tech was great and so was the veterinarian. They were kind, gentle, and very accommodating to our two anxious pets.

A vet came to our house who is associated with this clinic; he sees pets that can't come in to the…read moreclinic for various reasons. In this case it was my very skittish rescue fat cat. Her name is Fur Elise but my son calls her "Fur Obese". The vet came with a truckload of vet stuff; he spent a good half hour with me before coming in to the house, talking about the cat issues and giving her a pill sedative so that he could examine her. He managed to corral her safely, wrap her in a cat blanket with a secure closure, and gave her an exam. He prescribed her some medications and gave me advice on feeding portions and types of cat food to consider. Very grateful for his thorough discussion with me. My cat is fine now, no longer vomitting, and has lost a little blubber.

Great service in the past that I would have given 5 stars too but recently they have really gone…read moredownhill. Firstly, Id like to note that the hours posted online for their business are not accurate so keep that in mind for scheduling. I made an appointment over the phone last week for today at 1:30 February 14th. I bought a dog friendly Uber to get there half an hour early for the appointment, and they are closed. I assumed they were just on lunch. I wait until 2pm and there is no one in the parking lot, the phone goes straight to voicemail, no sign of any staff. No notice of cancelation of the appointment in my voicemail or email. Then I spend another $30 something dollars getting back home in another Uber all for an appointment I made that they didn't show up for. Extremely disappointed and upset. Over $60+ in dog Ubers all for nothing.

Sue and her staff, are wonderful! They really care and if you need a good vet and staff. They're…read morethe best! Thank you Sue. Thank you Lena!

Doctor Stanley facilitated the continued care of a house cat of ours, while we find and transition…read moreto another vet. This is appreciated as the medication needed is mandatory for the cat's health.

Our 16- year-old cat: sick for a week, anorexic, constipated, weak, and losing weight. A visit to…read moreher prior veterinary practice yielded only a presumptive diagnosis of UTI and antibiotics (ineffective). In contrast: in one lengthy home visit, Dr. Stanley diagnosed 3 acute problems, treated them successfully, and stayed in touch with us by phone in the following weeks to make sure she continued to improve. He's compassionate, thorough, and is a virtuosic cat-whisperer.

Update of previous review:…read more Dr. Lane performed the splenectomy on my beloved dog on Monday. When I arrived to pick her up Monday night (after hours to give her more time to recover from the anesthesia) Dr. Lane told me about the procedure and asked if I would like to see a picture of the removed spleen w/ tumor (I did). I was given thorough instructions for her care and numbers for several emergency hospitals as well as Dr. Lane's cell phone number in case my girl experienced distress during the night! The following day, Dr. Lane called to check on her progress (which was excellent) and asked that I bring her in for a physical exam on Friday. I brought her in and Dr. Lane checked her incision, which is healing beautifully, with no swelling, bruising or redness. I let Dr. Lane know that my pup is energetic and is showing no sign of discomfort. She gave me further instruction as to when she can resume limited walks and when she can return to normal activity. I could not be happier with this experience. Not only are these folks highly skilled, professional and compassionate, but their office charges are fully a third less than I was paying at her previous vet and the overall total for her surgery and care was significantly less than I would have paid at the other facility. If you are looking for a vet for your own beloved pet, this is the place!

They charged me $201.75 for a topical medicine for my cat that retails for $35. Also, when the…read moreassistant went to pick up my cat, my cat hiissed which was unusual, but this assistant had finger nails 2" long on every finger. When I first arrived in the waiting room the front door was wide open and the were checking out a small dog in the waiting room. The dog bolted out to the street and a chase insued. Not recommended.

Saying goodbye to my sweet Ollie at 18.5 years old was one of the hardest things I've ever faced…read more The team at Wine Country Veterinary Hospital met me with compassion, patience, and understanding every step of the way. I scheduled and canceled Ollie's euthanasia appointment four different times because I just wasn't ready, and they never once made me feel guilty or pressured. They even allowed me to arrive and then back out when I couldn't go through with it. That level of kindness and humanity is something I will never forget. When the time finally came, they gave Ollie such a peaceful, dignified passing, and gave me the space and support I needed. I also want pet owners to be aware that many veterinary clinics today are owned by VCA Animal Hospitals, which is part of Mars Corp. the same company behind well-known candy brands. Since that corporate takeover, many practices have become more expensive with vets and staff paid commissions on what procedures they sell! Wine Country Veterinary Hospital is independent and not owned by VCA/Mars, and it truly shows not only in their fair pricing, but in the genuine, heartfelt care they give. I am deeply grateful to have found a place that still puts compassion first. Thank you for helping me through one of the most painful moments of my life.

Another great visit with Dr Sheehy! He loves our cats and keeps them healthy! Thank you Dr Sheehy!!read more

A neighbor referred me to Dr. Sue. I drove from Sebastopol to Petaluma and had an upsetting…read moreexperience. Dr. Sue wasn't welcoming to me and my dog, Tucker, even though I was early. The first thing she told me was that she wasn't accepting new patients. My thought was- Why did you give me an appointment? My dog is hyper-sensitive. She put him in a head-lock and scraped some tartar from his teeth, then stuck her finger in his anus to drain his anal glands. He was traumatized. After five days, he hasn't come out from under the couch. People say she's a good vet, but I would not recommend her to new patients.

Sue Buxton has treated my cats for decades. I like her calmness, patience and astute observations…read more Sue is compassionate toward both the patients and their caregivers. Sue isn't a doctor that will order unnecessary tests just to be sure instead, Sue will try a practical approach first which is based on her extensive experience. My cat is thriving in her care.

Dr. Stephanie is a very caring, gentle and compassionate veterinarian. When our dog needed to…read morecross the Rainbow Bridge, having her come to the house helped make a very difficult day easier to say a gentle and painless goodbye to our fur baby. She thoroughly explained everything that would take place, and didn't rush the process, giving me quiet time with my dog as he drifted away to sleep. Highly recommend this very kind and caring doctor!!

Dr. Stephanie was great. She was upfront with all the costs. When it came time to say goodbye to…read moreour sweet Zoe, Dr. Stephanie was able to come out the next day. She was very professional and compassionate. She explained the process while being empathetic. I would definitely recommend Dr. Stephanie.