Thoroughly Impressive. This was my first visit to Animal Hospital and the staff managed my 13 year…read moreold shiba inu with competent expertise. Based on knowing the breed's challenging traits, the vet used effective techniques to handle my shiba and successfully completed the task at hand. The vet spent quite a bit of time in the examination room getting to know my dog, to get my dog acclimated and to stay calm. Great and thorough communication with the staff all around, from the front desk to the intake and examination. Literally, a weight has been lifted off my shoulders regarding a veterinary clinic that knows how to handle a shiba inu and that my dog's needs are met. Thank you so very much Animal Hospital

I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

In my experience, Dr. Singh demonstrated a lack of accountability and often appeared to place blame…read moreon pet owners or other staff members rather than taking responsibility for situations. I felt that he was quick to judge owners as being uneducated or to suggest they should not own their pets instead of focusing on educating them or working toward the best outcome for the animal. I also observed behavior that, in my opinion, showed less willingness to provide care for certain patients once he formed a negative opinion of either the pet or its owner. From my perspective, his attitude toward an owner sometimes seemed to influence how he interacted with the case, which I found concerning. I believe veterinarians should treat every patient with professionalism, compassion, and respect regardless of their personal opinions about the owner. This is a horrible place do not recommend what so ever.

Wonderful loving care from start to finish. Michele at front desk so welcoming and calm....Tia got…read moreus settled in with such assurance and a smile as we waited for Dr. Raj, who was so compassionate and thorough with exam and got the cause of problem quickly with treatment prescribed. Thank you so much. Charles says thanks!

I'm so happy I found this vet! After going to the bigger vets in town for our previous pets, I…read morereally wanted to find a smaller "hometown vet." And Dr. Pangburn and her team are awesome! She took the time with me and my new kittens and answer any questions I had and provide treatment for their upper respiratory infection. And then she called and texted a week later to check in on them to see if they were improving after being on antibiotics. I was so impressed! They really care about their patients and provide great care.

Just had our dogs nails trimmed. $50 for a small dog. That is more than double than a normal nail…read moretrim. Normally a nail trim ranges from $15 to $20. Not $50. That is 100% gouging the customer. Because of this I will be finding a new vet. They are great in other areas but this was unacceptable. No one in SR charges that.

I couldn't wait to write this review. It is so well deserved. Dr.Capurro is truly an AMAZING soul…read more I was so impressed with her knowledge and her demeanor. She succeeded in diagnosing and treating my bulldog when the Veterinarian that I had been with for the past ten years failed. He was more concerned talking about his personal life than my dog. A week before the appointment, I wrote her a letter about my dog's issues. Not only did she read this letter, she was fully prepared and knew exactly what she had to do, which impressed me so much. I can't say enough about this lady and the staff at Township because my dog is so comfortable and happier now. I am so pleased

Brought my dog here after reading the positive reviews. So glad that I did. The receptionist and…read morestaff were very friendly. The facility is very clean. They seem very organized. My dog fell in bn love with Dr. Capurro. She explained things clearly. I don't know much of my dog's history since she was adopted and I wanted for the Vet to see her while my dog is healthy to set a level of what she is like. I felt that the the Vet listened to my concerns and answered my questions, there is ample seating and a responsive staff when I called for an appointment.

Dr. De La Hoz (and every vet tech and everyone at the front desk) has been so sweet and thorough…read morewith my dog. I have a 7 year old Chiweenie that has been having some problems with limping, going up the stairs, then stopped wanting to stand/walk. I took her in and Dr. De La Hoz was so nice and did a thorough exam on her (with no super obvious bone/structural issues) but she did let me know she had a slight heart murmur (this was new). They communicated every step of the way with labs, imaging, etc. She gave me thorough follow up when her results were in. After my dog's Xray visit she called me to discuss some of the findings and was so nice and explained next steps. I am grateful for all the lovely ladies at this clinic and have full confidence and trust in them. Thank you for helping out Stella!

The VCA team helped us so much as our 13 year old lab Lobo declined. They fought with us and cried…read morewith us, and I will always be grateful for their understanding, compassion, and kindness. We think Lobo sent this pup to us. He has had a few health issues with Giardia and last week an ear infection. His treatment gave him immediate relief. We are so thankful the team makes themselves available even on Saturdays!! We highly recommend this business to those who love their pets as family. The team of doctors and techs really listen to your concerns and follow up as needed.

Been going there with dogs and cats for over 10 years and have had very satisfactory experiences…read morewith surgeries to claws.

Very upset about a recent experience here. I have taken my cat here for a year and really liked Dr…read moreRoss and his techs. Took my cat there twice recently for a problem. Was contacted by the vet assistant/ "office manager" , Louis, that I had been rude to the receptionist . He was unprofessional and very inapprorpate in how he handled this. He was aggressive, rude and never asked me for my recollection of said two occurrences. Not willing to listen when I tried to ask about it or suggest my rememberence. Was told this was now "in my file", and was basically on probation, like a schoolchild. I was never rude nor did I use profanity, which I was accused of. Don't understand why this happened. I do recall that the receptionist was annoyed that I called to change a "walk in " and I (politely) asked for an appointment. She acted inconvenienced. I still was not unkind. I responded to the office manager that I would find another vet for the future and he said " good". To add further insult, I then received an email that they were "terminating my services , due to inappropriate behavior etc etc". I told them I would not return - why did they need to send that to me ? He needs training regarding the proper way to handle situations like that In the future. I do not recommend their services.

Staff is very kind and patient. Always taking the time to answer my 50 questions, explaining…read moreverything thoroughly.

Rarely Have I Met a Veterinarian as Knowledgeable and Caring as Dr. Fichtenberg, Supported by Such…read morea Wonderful Staff. I am most grateful.

I'm appalled by the lack of proper veterinary care and basic empathy exhibited by the vet Marlene…read moreJan towards my mom and her elderly cat. Dr Jan was combative and made personal accusations towards my mom's ability to take care of an elderly, deaf, previously feral cat that she has kept alive and healthy for near twenty years. My mom went in with a simple concern about her cat's loud meowing- as we have long ago noticed she is deaf. She only wanted information about potential nighttime sedatives or relaxers as the cat is obviously healthy and not in pain, eating normally and purrs as soon as she is picked up and held. Dr Jan's response? Calling my mom an incompetent pet owner pressing her to euthanize. I think that's insane. I think it's terrible. She sent my mom home in tears and I'm enraged. This cat is a member of our family. We only sought something to help her sleep at night in her old age. I have never left a bad review in my life but I think if your immediate response is to euthanize a member of my family and insinuate my mother can not care for a cat she has kept healthy and happy for two decades, you should not be a veterinarian. I made this yelp account solely to warn other concerned pet parents about Dr Marlene Jan. You will receive no empathy or constructive solutions from her. Do not patronize this business, your animals deserve better. I will be escalating this.

We bring both of our cats here and the experience has been very positive. The staff, techs, and…read morevets are all really knowledgeable. I find the hospital to be knowledgeable and wonderful at engaging with pets and pet parents alike. Theres not a lot of research out there on cats and this hospital is really up on the new information coming out.