Peter was the most accurate, efficient, and responsive professional I worked with throughout my…read moremortgage process. After going through multiple agents and even changing mortgage officers twice, I was under significant stress and time pressure--but thanks to him, everything moved forward smoothly without any issues. I truly appreciate all of his help and professionalism, and I would absolutely recommend him to my friends and anyone going through the home buying process. Thank you so much!

Peter honestly swooped in and saved the day when we thought all hope was lost. We had some major…read moreissues with our initial lender which didn't follow through. But then we got in touch with Peter, and what a difference. He picked up our case and got everything sorted out for us incredibly fast. Thanks to his hard work, my husband and I are now officially homeowners. As first-time buyers, the whole process felt a very daunting, but Peter made it so incredibly seamless and easy to understand. He's super efficient and gets things done. We're so incredibly thankful for everything he did to help us close on our new place. We will for sure reach out to him for any future needs.

Honestly, my refinance started off pretty stressful, but Angel Chavez completely turned things…read morearound. He stepped in and took over my loan and from that point on, things felt much more manageable. He was always clear, easy to talk to, and kept me in the loop. He also made sure the original terms I was quoted were honored, which I really appreciated given how much rates were changing at the time. We closed on time and everything went smoothly in the end. I'd definitely recommend working with him. I'm really grateful for his help and would absolutely recommend him.

​Caution: Non-Standard "Teaser" Rates & Bait-and-Switch Tactics…read more​I had a very concerning experience with Optimum First Mortgage. I was initially quoted a highly specific interest rate of 5.123% (a non-standard figure in this industry). Based on this quote, I submitted my sensitive financial documents and authorized a hard credit pull. ​Once they had my data, the rate was significantly increased. When I questioned this, the Sales Manager (James) admitted in writing that the original quote was based on "incorrect input assumptions" and was a "human error." This feels like a classic bait-and-switch: lure the borrower in with an unrealistic rate to harvest their data and credit authorization, then claim "clerical error" to move the price. ​I have officially withdrawn my application and filed formal complaints with the CFPB and the California DFPI regarding these deceptive practices. If you are shopping here, be extremely wary of any quote that seems too good to be true--it likely is. UPDATE TO RESPONSE: Nice try shifting the blame. The data I provided didn't change, but your numbers did. You provided a correct quote, then dangled a fake 5.123% rate to get me to apply, then 'switched' back to the higher rate after harvesting my data. Your Sales Manager already admitted the error was on YOUR end, yet here you are publicly blaming me. This is exactly why I've filed formal complaints with federal and state regulators (CFPB and DFPI). Prospective borrowers: if they quote you a weird number like 5.123%, run. They are just 'capturing the lead' with a rate that doesn't exist.

I was in the market for an investment property and was referred to KS Mortgage by a mutual friend…read morethat had a great experience with them. I met with Kenneth and being the OCD/detailed person that I am, I had a lot of questions regarding my purchase. I was concerned about the market and how it was trending with the economy, which made me feel hesitant as to when I should pull the trigger. After weeks of countless phone calls, meetings, and seeing many properties I was able to obtain my investment property. I can't thank Kenneth and his team enough for making the transaction so painless and easy. He was patient and took the time to go over the many details and scenarios regarding my purchase. Kenneth is knowledgeable, passionate, and is a professional in his industry. I look forward to the relationship with KS Mortgage that we have built and the trust I have with Kenneth to help me build my real estate portfolio. Great service requires the right people, as many may not know how much you know until they see how much you care. Thank you KS Mortgage for the wonderful experience.

We are so grateful for Kenneth and Thai who helped us to secure a mortgage for our parents! They…read morewere able to help us secure the loan despite some roadblocks with our unique situation. They were efficient, extremely responsive, and got us a great rate! Highly recommend their service!

I'm buying a house they said they got me the loan. I paid them after I paid them. No answer. I'm…read moretaking them to the court.

Michael and his team are very professional and knowledgeable. They were patient with me as this was…read moremy first purchase but I felt they were honest and held my hand through the process so that made me comfortable. I'll be recommending them to anyone in need. Thank you.

Thank you so much for all your help throughout the loan process. You made everything easy to…read moreunderstand and were always quick to respond and answer questions. Your support and guidance really helped make the experience smooth and stress-free. It was a pleasure working with you, and I truly appreciate everything you did to get us to the finish line.

Honestly, don't rush to give someone credit before real problems happen. She might seem extremely…read moreattentive while you're still in the process of working with her. This was my first time buying a house, and I was introduced to her through someone I know. At the beginning, she called nonstop, saying all the right things and promising the best. But once everything was done and I still had questions and issues that needed to be fixed--my God, trying to reach her was nearly impossible. I am truly disappointed that I trusted and worked with someone this irresponsible. Every time I call, it goes straight to voicemail, and even after leaving messages, she takes one or two days--or longer--to respond, if she responds at all. I still have unresolved issues, and nothing has been properly addressed. I strongly urge everyone to think twice before choosing a loan officer like this.

Total bait and switch when working on my home loan. What a waist of my time and a hard inquiry Navy…read moreclaims they can match rates but in their loan estimate it turned out that I'm buying down points in order for them to match the competitor. So ridiculous! I would have really appreciated the Squad Member letting me know that before I agreed to her running my credit.

I visited today to make a deposit and to gather some information about opening a business account…read more I was greeted by a gentleman who was polite. When I asked to speak with someone who could advise me on opening a business account, he informed me that it could only be done online. I mentioned that I still had a few basic questions, but he again stated it was all handled online. While I was in line to make my deposit, he handed me a business card. At that point, I started to feel a bit discouraged I had hoped someone there might be knowledgeable and willing to help. When I approached the representative to make my deposit, I decided to ask her my questions, and I'm so glad I did. Celeste was incredibly helpful better than I could've hoped for. She answered my questions without hesitation and didn't make me feel like a bother. What made the experience even better was that she spoke Spanish, which is my native language. It made me feel even more comfortable and understood. I truly appreciate Celeste's assistance. She's not only a kind young lady, but also efficient, helpful, approachable, and understanding. She made me feel at ease and welcomed. Thank you, Celeste, for all your help you are truly spectacular!

I recently purchased a home and used OC Mortgage Solutions services. As a first time home owner,…read morePam worked with me and provided amazing service and high quality of work. She was able to answer every question I had and helped make the most of my money. Even a month after closing, she still answered any other questions or concerns I had. 10/10 would recommend

I was referred to Pam at OC Mortgage Solutions by a friend to help my daughter and I get into her…read morefirst house. Pam was very professional and and genuinely a very nice woman. From the first time we spoke she was very thorough and professional . Even though this is not my first experience with a lender, she was by far the best. Communicated every day on interest rates so we would know the best time to lock the rate. Quickly responds to questions and made this seamless for us. I appreciate her help and will use her again when it's time to refinance.

Steven was great and easy to talk to when I had questions. He made me feel comfortable on my…read moredecision and was informative every step of the way. I highly recommend this guy!

My wife and I are first time home buyers and we had a great time consulting with Steven! From the…read morestart, he was very responsive, professional, and courteous. He also took all the time to answer our questions and explain any loan concepts that we were confused about. Working with him really does feel just like working with a friend who has your best interests in mind. We did end up proceeding with a lending branch in our hometown of Irvine, but we want to say that Steven offered us the best rates and service out of any loan officer we spoke to and we would highly recommend his services!

Mai Thank you so very much for all your help always!…read moreI am recommending her to everyone she is always helpful,nice, on time and very friendly and professional!

I had the best experience going through the process of buying my first home. 10/10 recommend Mai Tairead more

Terry at Loan Factory was referred to me by a trusted friend when I began looking for homes. As a…read morefirst time homebuyer, I had no clue where to begin or even what steps were needed to make my dream of being a homeowner happen. Fortunately, Terry was there to guide me through the entire way. He is communicative, responsive, and transparent. What I appreciated the most was his drive to help me close on a home. As a matter of fact, it was because of Terry that I was able to close 2 days earlier than anticipated, and with that, become a first time homeowner--might I add in Orange County too. I wouldn't have been able to do it without him! I highly recommend working with Terry whether you are looking for your first home or your next one. He will make it happen!

Working with Terry Huy Nguyen was such a great experience! He was always available to answer my…read morequestions and took the time to explain every step of the mortgage process in a way that made sense. Terry worked hard to find the best rates and terms for me, and I really appreciated his honesty and clear communication throughout. He made what could have been a stressful process feel so much easier. If you're looking for someone who's friendly, knowledgeable, and truly cares about helping you, Terry is the one to call!