The amusement arcade is not a pleasant place,
not an whole days fun in one like the advert says.
The majority of the arcade machines go wrong when you put your
money in them, the coins go missing or get stuck.
Sometimes when you win eg £10.00, it might pay you 9 x £1 coins
and 1 x 10p piece (so you are out of pocket)
I can only imagine some of the staff who fill the machines mis-fill
them.
When the machines go wrong it is not easy to get help
or assistance being the majority of staff spend most of the time
standing outside the pier smoking.
There is only 1 change desk open, if they are counting
up, they close the desk and you have to go back when they
have finished counting.
The same desk also takes bookings for the crazy golf
so you have to wait quite a while to be seen, so if
the machine you are playing as gone wrong you have a
long wait for assistance.
When you finally see someone they say they will send
someone along to fix the machine but you end up
waiting ages, no apologies when they finally arrive.
(Customer service skills are poor and too be honest always have been)
Many of the machines reels are out of line
so when you win they don't always payout and if you
inform the staff they say the reels are out of synch,
so you don't get your wiinnings or all the money you
have put in them (not a fair system), only 1 winner them!
The Monopoly machines top centre game reels
are totally out of synch, so when you get the game
you have no idea how much you are winning.
The Double Decker party game machine very top
centre game reels go wrong so the party ends early.
The 2p & 10p pushers have hardly any prizes on them, and
I have seen employees move items back that are close to the
edge so players have to start from scratch which costs them
more money (not fair at all).
Many of the machines are dirty. I am not too sure if they
ever clean them.
Unlike some seaside arcades, the pier charges customers
£1.75 to withdraw cash, even though you are spending the
money in their business.
I am surprised the owners let the staff get away with it,
from what I see when on the pier it's the owners son doing the majority
of the work.
Whilst the staff are standing outside smoking they could be repairing
machines or assisting customers and filling up empty change machines
which are mostly empty on a daily basis.
A lesson for the future, remember it's the customers who are are paying
your wages, employees seem to forget that. read more
