I reached out to Sanders looking for a shower and sink from manufacturers that the website indicates they distribute for. So I went to the website, picked the two pieces out, saved the to a favorites sheet and emailed the store.
Me: How do I buy from you? Online ID: XXX
Sanders: Sorry, we do not sell online. We only sell locally through our showroom or plumbing counter sales.
Me: Do you sell to individuals? I called the Batesville store and was told I was out of luck.
Sanders: Yes, but we do not sell on-line. We sell to builders and homeowners in the Hot Springs and surrounding areas through our showroom.
Me: Do you have the items in online ID XXX in stock?
Sanders: No, sorry we do not stock those items.
Me: Can I special order them? If so what's the lead time? If I can special order, can you take a CC number over the phone?
Sanders: Again, sorry we can not special order those items and we do not take credit card orders over the phone.
It was pulling teeth trying to get useful information. I never asked if I could order online so I'm not sure why that came up so much. I would only recommend dealing with these people if your blood pressure is too low. read more