1. SanctumCloud

0

Ashburn, VA

SanctumCloud

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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Software development

Web design

Website development

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1 year ago

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Network Solutions

Network Solutions

(251 reviews)

Let me be the 250th review of NetSol and what it means to the US. Firstly * Network Solutions is…read morethe first Domain Registrar, quite a big deal. Emmit McHenry an engineer won a National Science Foundation contract in 1991 to manage domain name registrations for .com, .net and .org tlds. Ty Grigsby, Gary Desler, and Ed Peters were his tech partners which initially back in 1979.working on programming with IBM before going into setting up Domain Name structure. The company has been sold a few times and now sadly is part of a massive consolidation of all huge digital titans like the big hosting company Hostgator etc. As a result soooo many US and other nations business are run with their domains and website hosting accounts under this new ownership by a Jacksonville Florida company called Newfold Digital. You can only get a person overseas who invariable when something needs an escalation cannot get a live person that can do anything. Honestly it is so serious and puts sooo many US and other businesses at risk. Imagine a top company needing a problem solved for their primary businesses website and not being able to resolve it? That is what has occurred not once but twice in my experience. With the Hostgator acquistio, had an overseas salesperson try to shake us down for over 2k on the Hostator back up needed which used to be part of customer service.. Then the Netsol 29 years ago, registered domain of a not for profit of which I am a member needed a reset password after an employee reset the password and failed to return it, they literally took forever ignoring a NYS Supreme Court order and were blatantly non compliant. They wasted days saying the same claim that it would be done in 24 hours, repeatedly day after day. I think because they may have ONE legal person and the desk is piled up. Metaphorically. Likely ten thousand emails for one actual attorney to read. No idea but that would be my guess with how they cannot respond to a NYS Supreme Court demand with a deadline which they missed and keep missing. Imagine being just a person with no lawyer or court ruling? Forget about it! Quite simply they are greed mongers buying up all US digital assets and firing real qualified staff to save money and leaving all US Businesses that entrusted Netsol, Hostgaor and other top digital companies customers at great risk. They should be broker up due to the way they have put US businesses at risk and are not capable of managing what they wrestled into a large conglomerate of digital assets. I made a complaint to both the Florida AG and to ICANN the actual boss of all the registrars for them not being compliant. They are semi regulated by both.. IF this happens to you... please do the same until they have to improve or something gets done. Good luck if left on hold for weeks and nothing done as asked. This is a total disaster of consolidation.

I would NOT recommend Network Solutions until they correct their shady billing policies and…read morehorrible customer service. Network Solutions' policy is to automatically add charges to your bill you did not ask for. If you do not notice in the next 30 days, they will not refund the overcharge. Network Solutions' policy is basically: "WE WILL OVERCHARGE YOU UNLESS YOU STOP US IN 30 DAYS." Last year, Network Solutions tried to sneak 10 extra emails onto my account. When I caught it, they still snuck an extra one on my account I did not want or ask for. They didn't offer it to me - they just stuck it on in secret hoping I would not notice the extra charge. I didn't catch it and now they won't even deduct the overcharge from my renewal. It took just over 3 hours to get them to offer a 10% discount. When I persisted, they eventually offered me 15% off the price they just jacked up. As soon as that conversation ended, another agent jumped in offering me 20% off part of it, but he quoted me the full price, until I pointed that out. Then he redid the math. Oh, and their agents can't actually do much. I have to call back and do it "manually" to get the discount some of them tell me I'll get. After over 4 hours, the only thing they did was deduct the bogus charge - allegedly. The second agent told me it was deducted but it was still there when the third agent contacted me. Network Solutions agents are terribly trained. Two of them had to be asked 4 or 5 times for the total bill before they would give it to me. They kept giving me partial totals whenever they bothered to reply. They will not focus on you. They keep wandering off. You have to repeat everything. Dealing with Network Solutions used to be a pleasure. Now it is a complete nightmare that seems to be designed to infuriate and alienate longtime customers. NETWORK SOLUTIONS TRIES TO BE SLIMY. I wish I could give Network Solutions a negative number of stars. ALL their 3 and 4- star reviews are from 2011. After that, it's all bad reviews. It looks like they have zero interest in addressing customer concerns.

SanctumCloud - softwaredevelopment - Updated November 2026

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