Worst IT company I've done business with in 20 years. Their technical support can not figure out how to load a new SSL certificate to a website. They can not trouble-shoot anything with your ecommerce website, you should look at any other website hosting provider. Awful company, do not waste your money. read more

I recently moved my entire service package away from Network Solutions, including both my domain registration and my professional email service, after realizing how expensive their renewal fees and add-on services had become compared to other providers. Earlier this year I was billed for domain registration, domain privacy, and professional email services. After transferring my domain and moving my email service to another provider, I contacted Network Solutions customer support to ask if a partial refund could be issued for the unused portion of those services. The representative explained that refunds are only available within 30 days of the charge, and because my request was outside that window, they were unable to issue any refund or prorated credit. To their credit, the customer support representative I spoke with was polite and helped confirm that auto-renew had been turned off for the remaining services so I would not be charged again in the future. However, the strict 30-day refund policy can be surprising if you later decide to move your services elsewhere. Customers considering Network Solutions should review the renewal pricing and refund policies carefully before purchasing services. read more

This company gobbled up iPage which gobbled up StartLogic. Once they did, my page wouldn't load from a google search. They wanted me to spend all kinds of money to let them see if they could fix it. I said now thanks. I moved my wesbite to another host and they refused to refund my money. So, they take money, break your stuff want more money to fix it and keep you money. read more

Don't get lulled in by their start up domain prices! They rake you over the coals on your renewals, then charge you a $35 reinstatement fee per domain if you're one day late on their artificial due date! Not to mention they try and sell you something else every time you log in. Stay far far away! read more

Network Solutions bought I-Page and told me they were moving my business website to their platform for $147. They ended up ruining the formatting and I am going to have to hire a website person to fix their mess. Stay away from this company! Expensive and deceptive. read more

Following the takeover of my previous provider by Network Solutions, my website became inaccessible and remains so. Previously, I had a simple all-in-one service covering domain registration, hosting, and email. As a non-technical user, this worked reliably and required no ongoing management. I paid approximately £200 believing this would continue the same service. I later discovered this payment covered domain registration only and did not include hosting -- something that was not made clear during the process. Despite contacting support, the issue has not yet been fully resolved and my website is still not accessible. This has caused ongoing disruption and considerable frustration. My advice to others, especially small businesses or non-technical users, is to be extremely cautious following provider takeovers and to confirm precisely what services are included before paying. read more

Worse experience, dishonesty, fraud charges for services not wanted, no service, no customer service, only run around. Hostility on phone, refusal to cooperate with anything. Holding domain and account hostage and bank account information, caused massive problems and stress. Impossible to reach anyone to help with anything. Total avoidance. Very suspicious. They need to be held accountable by their parent company. read more

The absolute worst company to do business with. Their system wouldn't let me login and then my domain expired, when I finally got someone on the phone, they charged me extra for the expired domain, even though they have records of my service requests to get my login information and errors I was getting for the week leading up to the expiration. They have failed to let me gain access to my account to this day. read more

Network Solutions - Web Design Near Me - Herndon, Virginia

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I have been having issues sending email from Outlook to gmail accounts for around 6 months and really need to get this fixed so I spent the last 2 weeks heavily researching the problem. It looks like I need to add a spf record to my domain name which is hosted by Network Solutions. I worked with 4 different people which the first one said I need to get the spf record from Microsoft which of course you cannot get in touch with Microsoft cause of all the red tape and almost got scammed by calling a fake Microsoft help line which I should have known it was a scam because someone actually answered the phone and had a heavy indian accent with a whole lot of other people with indian accents in the background. A girl tried to input the info but apparently input it wrong. The next 2 guys both sounded very confident they input it correct and that it would solve my issue which it did not. Doing more research I found what I think if the correct spf record but was not sure the exact format to input which I would assume Network Solutions knows exactly how the format should be so instead of me trying to guess I called again and spoke to a girl named Anne. OMG was she something else. She was polite but just could not or would not just answer my question and only had excuses of why she cannot help me even though I emailed them all of the information. We got to the point where she said she can input the spf record but cannot guaranty it will work. After like 3 times of saying that I had to tell her I never asked for a guaranty or even any assurance it will work I just need you input the spf information in the correct format which she kept rambling on about what information do I want her to input which is exactly why I was calling them was I don't know what information from the information I had was the info for the spf. There was a .net and a ip address which as I told her I don't know if we need to input both or just one and which one would it be. Sorry to say I ended up hanging up on her. After all my own research believe it or not I finally got it to work! Cheehoo! It was actually quite easy and again I am amazed that no one at Network Solutions knew how to do it. First off they input 2 spf records which apparently you can only have one if not both will be declined and if you need to input more than one it needs to be merged together which I did and the info I needed was on my email set up which again Newtwrok Solutions just need to ask how my email is set up and that ia ll the information they would have needed. I am so relieved I finally got it working! read more

I received an email from Network Solutions that my domain was expiring in 2 months. But I checked with Whois and I am paid up until 2029. So then I thought the email was fraudulent. Turns out, Network Solutions was trying to trick me into registering a domain that ended in .site. Not .com Turns out, Network Solutions automatically registered for free for one year your domain with the .site ending without telling me or asking my permission. Then after one year they hope you do not notice when they ask you to click here to renew.. read more

Network Solutions - My domain is cfsystems.com, not cfsystems.site - Web Design Near Me - Herndon, Virginia

The absolute worst. We had an employee leave our co that was the admin for our website. Hours and hours of conversations to try to get them to update our record. Incredibly bad service. Passed from and to different "departments" -- impossible. I'm switching to Go Daddy. Just go to all the resources they have on Go Daddy you can tell you're dealing with a bigger shop with better people. Dave read more

Awful service the last couple months. Need to move our business email out of this company asap. 3-4 calls to tech support in the last month. wasting my time. Our emails don't load, webmail does not work and our "sent" email folders get wiped out randomly and they have to "restore" them. Then they have the nerve to tell me that to escalate my issue there is a cost to talk with support! Oh but they will give me a one time courtesy call for "free"! F that. This company used to be really good but the last 6 months or so has been nothing but problems. read more

I am very unhappy with my experience with Bluehost network solutions--I built my website in May of this year. My website has now been hacked. The Bluehost representative informed me that I would be covered under the package I got for IT Security. But when he transferred me to the IT Security department, they yelled at me that I did not pay for the high security and that my website and domain name were not covered. I asked them what security did I pay for if it was not working when I got it. They informed me that paying 299.99 more would cover my website daily. But I want to access the Bluehost website as if I was a new customer. I looked up the package I got, and it's saying on the Bluehost website home page that I should have been covered, as well it would have been a daily backup. But no, there are NO backups to my website or picture. This is a copy of the package I got from BlueHost. PRO Get more power with optimized web resources Save 20% with 36 month plan $13.95/mo* Normally $28.99 Auto renews at regular rate Hosting 100 GB SSD Storage Free CDN Unlimited Websites Free Domain 1st Year Free Dedicated IP Website Custom WP Themes Security Free SSL Daily Website Backup Domain Privacy Malware Scanning read more

Here is a typical communication with Network solutions: "This is the 2nd time I have entered this ticket. I bought [----].com 5 months ago and still cannot access MY domain on Network Solutions. All I want to do is access MY domain name that I OWN and transfer it OFF NETWORK SOLUTIONS ASAP!!! How do I access my domain name? It does not show up on my account. Where is it? Why did the last tech support person not respond to my question? I need this domain transferred as soon as possible. Here is the last ticket, to which I received no useful response: Here I pasted in the text from the last ticket, which went unanswered in any meaningful way. They simply stated that my domain name was registered in my name under another account number. They provided no reason as to why it was under another account number, or how I could access it. I NEVER choose Network Solutions to host domain names for me. But when you buy one in an auction, it can automatically become registered with NS and then the ridiculous incompetence begins... read more

This has been the most harrowing experience trying to get a resolution. My company's emails went down 3 days ago and they have yet to contact me or resolve the problem. I have called several times and get the same answer, "our back office team is working on it.." We have not been able to conduct business effectively and efficiently because of the emails being down. The "back office team" is not reachable and the level 1 representative merely provides a scripted answer each time. We pay a lot of money to Netwok Solutions for their products and services. However, the cost is not worth it. Once we ultimately get the emails back, we will most assuredly make changes. I would not recommend this company to anyone. read more

Horrible! I created a domain name, then setup a transfer for my website. It looked like I could do this myself online so I set it up. It didn't work. I called and spoke to someone and they "fixed" it. It still didn't work. I called and spoke to someone else who saw the error and "fixed" it. It would take 24 hours to see the effect. THE TRANSFER STILL DOES NOT WORK! On top of that, they sell your information to web design businesses. I'm getting so many calls and emails, I had to start blocking them. I then signed up for the privacy which was free. STILL getting calls and emails! I am canceling, this is crazy! It may be cheap to create a domain with them but you get what you pay for. read more

If I could give them zero starts I would. We used their email service for several years. I called on Friday January 5, 2024, 3 days before our renewal for email using Microsoft Office 365 was expiring since our renewal hadn't gone through. They gladly took our money. On Monday January 8, 2024, our email was no longer working. I contacted Network Solutions spending 3 hours on the phone trying to get our email fixed. We have a business account. It is crucial that we have service to conduct business. On Tuesday, January 9, 2024, after spending additional time on the phone trying to gain access to email, we were told they no longer support Microsfot Office 365. Why didn't someone tell me this on Friday when I renewed our subscription? Our IT person moved us over directly to Microsfot. Stay far away from this company. read more

These scumbags charged me for a renewal of a web address 2 years after I cancelled it. And you cant get through to anyone. They are complete con artists. Stay away from this fraudulent rip off company. read more

Total lack of customer service. Spent over and hour on the phone and they asked my name repeatedly and did nothing to help. Email documents and uploaded documents - still no help. Avoid this company. Only phone number is their automated system which results in long calls, frustration and no results. read more

If I could give this company a minus, I would. I started with this company when it was new! I was thrilled to have my own .com website and all the great service they provided. they have been professional, responsible and helpful, until they sold or somehow partnered with a web/cloud company. then, things got complicated. I had to argue with them to keep the old format. In the end, though, they did, and my six office emails continued to function well. Then, over the past several months, one of my boxes was swamped with spam. Threats, porn, grifters, garbage. As a law firm, we spotted it and kept going. BUT NOW. Network solutions has somehow been snapped up under the umbrella of Newfold Digital Inc. The CEO is female and apparently up for some award from her peers for doing a great job supporting women. but you know what? In the process of their takeover, they erased at least SIX weeks of my office inbox. Now, the entire staff works off that inbox and we do not file contents but every two months. We have court dates and calendars. We have CLIENTS who send us documents on that email address. BUT WE DON't EVEN KNOW WHO HAS ACCESS to those documents at this time. We do not know where they are. We do not know what human hand is accomplishing the so-called "Move" that network solutions informed me was being done to a new platform! When I asked, what contract did I sign, when I engaged you folks, allowed you to take my emails, effectively steal my emails? she admitted none. I had not ever given permission to have my emails moved to some unknown "cloud" space. They will argue that they sent an email stating my email was expiring. They can't do that, I am paid up. So that NOTICE is not HONEST. Anybody reading this: Ms. Rowland should not receive any award for helping women in business. I am a woman in business, now, for nearly 50 years. And my business has been successful until her company started imposing arrogance and conceit that they know what is the future of business communication. The original Network Solutions platform has been great for our company. We thoroughly enjoyed it for the first 15 years of our business You can bet that there is no way we will be continuing the service. And so what if it means losing a .com website name. They are a dime a dozen in today's world. Not the clout that it used to have. Will be looking into what laws are broken with this overreaching move of Newfold. read more

Network solutions is another example of a company that has become too big and can't service and manage its customers properly and does not care. They just deleted a hosting package of ours in error for some of our secondary websites and even though the hosting was valid until July 14 2023 they lost our sites when they deleted the hosting package and then their solution was for us to buy a new hosting package to recover our sites ( which I did to recover my sites and then deal with $$ later but after multiple ticket escalations and hours of my time on the phone with customer service that will not allow me to talk to real tech support they have informed they could not recover my sites. I advise every customer to get out of their service while they can - customer service does not exist there - it's a system that is failing on every level possible. RUN! read more

After 20 years of being with Networksolutions, I am thrilled to make today the last day. I have kept my domains there simply because I didn't take the time to move them. I finally could not take it any more... so happy I will no longer be overcharged, under served and no longer have to see their intrusive pop-up ads every time I simply want to access my domain management. This company operates like the government and thinks they can do no wrong and people must stay... no longer. yayyyyy. Celebration for me today! read more

This is the worst hosting company ever, actually just company ever, they crashed my site and then wiped it out with a new wp install, I can't access credit card orders with my clients' data at risk, I can't manage orders or see them for my clients, 10 calls 10 hours on the phone 5 days later not one single call, email or ticket fixed by this joke of a company, that I am going to sue! HERE WE ARE, 2 WEEKS LATER not one incompetent person has called me or even tried to help. now your idiot support group tells me we checked your site it's up and running, duh idiot I had to point to an older version over at Shopify because you screwed it all up making me lose business, customers' personal data, and money. Not one brilliant person looked at the DNS. Deleting one entire site and data, lying about what happened, not answering any of the support requests, no phone calls no direct email. They asked if I had any backups, but they have no way in hell to send them to anyone, they are a joke. THEY ARE THE WORST PEOPLE DON'T EVER USE THEM read more

Absurdly overpriced, unfair practices. Cancelled before the start of the year services would be provided. They say no refunds after 45 days before renewal. It's theft. read more

I'm really unhappy with my experience with Network Solutions. I have a domain name that I've had for a while that I refuse to give up. I don't do anything with it so every year I have this internal debate on whether I should keep paying to keep it. The cost isn't trivial (hence the debate) but I always end up just shrugging my shoulders and keeping it. I had auto-renewal turned off in case I changed my mind and it's always such a painful process to renew as they make you step through page after page where they try to upsell you services I didn't want/need. I never bothered shopping around for other domain name registrars because I didn't want to go through the hassle of doing that (shame on me). I decided this was the year I would shop around and I was shocked at what I found. Each year I was paying $39.99 for the renewal of my domain name and $15.99 for the renewal of private registration for that domain name. Remember this is not for a website or any other functionality associated with the domain name. The domain name registrar I transfered to charges less than $20 a year for BOTH the domain name renewal and private registration. That is an enormous cost difference. Network Solutions also makes it quite painful to leave them. All domain name transfers require an "auth code" as part of the process to verify that you are indeed the owner of the domain name. I was shocked that after I requested my auth code that I was told it would be delivered in THREE days for security reasons. If security was the true reason for this delay wouldn't emailing the owner of the domain name saying "Hey, did you request an auth code?" be a top priority? I received no such correspondence. Since I had three days to kill I researched how some of the top registrars handle this. Almost all of them let you generate your auth code immediately. After three days I was emailed an auth code. Once I initiated the transfer with the auth code in another four days the domain name transfer away from Network Solutions took place. The one positive thing I can say is that I was able to do all of this without any complications and without having to call them. read more

Been with them for about 15 years. They went from great, to sucky, and now they're absolutely horrible. They make it very difficult to transfer to a new domain registrar. I've added screenshots of the steps for transferring away from them. You need to request an EPP code. Follow the steps in my screenshots. They email it in 3 days. Then go back to the domain details and turn privacy off. Then have your new service provider contact them. Your new provider will need that EPP code. Then NS makes you wait for another 3-5 days before turning the domain over. IMPORTANT: During this process, they will send you multiple emails begging you to stay and/or threatening you with dire consequences. They will imply that you need to click a link in their email to continue the process. This is BS. You'll end up talking to their marketing team, who will pressure you to stay. Just ignore all of their emails! After you get the code and turn off privacy, you don't need to communicate with them any further. read more

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Please read update below 7/10/14 The company Network solutions has apparently become the "masters of deceit" with their aggressive marketing and railroading customers unknowingly into "upgraded service" when they are under the impression of just setting up some basics in their account. I have been using Network solutions since the mid 90's due to the large amount of experience in Domain handling, quick tech support and reasonable pricing. Wow, that has changed quite a bit! The control and management panel is constantly full of windows that appear to be alerts to continue your set up of newly acquired domains and/or email, however, as you click through all of the setup options, you are unaware that you are in the process of "upgrading" your service with Networksolutions. Once this was realized with me, it took many phone calls to cancel the "upgraded service". Afterwards, going back to my panel to set up what's included with my "basic" web hosting package, I inadvertently enlisted in an "upgraded service" again! When first signing up with a hosting solution, you are presented with 3 options with very low monthly fees for even the best service, but the prices shown are just for the first month, and after that, it's considerably higher. Also, month to month service is billed every 4 weeks, so that adds up to 13 billing cycles every year. That really sucks. What happened to the good old fashioned honorable company they once were? I will see if I can post some screenshots of the "trickery windows" that appear in my account manager. Here are important issues I would like to see addressed with Network Solutions: 1: Have the account management panel totally separate from anything that shows the services that are being sold for new customers. Once signed in, the menu bar is confusing and looks like the windows are tabs to access features of your control panel, but just leads to the services that are offered. 2: Have a concise and clear explanation of what is included in your web hosting package you have purchased, such as, "this is what is included in your basic email package", and "this is what is include in the essential web hosting package". 3: Get rid of the misleading setup windows that lead you unknowingly to upgrades and instead put a clearly marked window with something like " you can upgrade your email service here and get this extra feature if you wish." 4: Enable a feature to cancel a particular service instead of having to call customer support. With enough complaints, maybe Network solutions will change and modify their policies towards a clear and concise display of what you are actually signing up for. Update 7/10/14 I've added one extra star for a total of 2 stars because Network Solutions (now a web.com company) has improved a bit, but they have more to do in reference to what I have described above. Here are the latest improvements: No more billing mistakes - I have been conveniently billed ONCE each 4 week cycle for my web hosting services (as mentioned before, it's not monthly billing). Network solutions now provides the ability to turn off "automatic renew" in your control panel instead of having to call customer service - big improvement. My Domains are expiring soon and it's time to renew. I only do it by the year and don't have it in my budget to commit for a longer term yet in order to save some dough. There are other domain companies, such as name.com and namecheap.com that offer domain renewals (you have to transfer to them) for under 10 bucks a year, EVERY year, instead of hooking you with a cheap first year domain fee and then banging you with a much higher fee when it's time to renew - this is what many hosting companies depend on to bring in big time dough. Guess what? Most hosting companies are willing to negotiate a cheaper yearly fee if you simply ask if they will match other domain registers before you switch. You will most likely be switched to a customer care specialist that has the authority to modify their pricing terms in order to retain you as a customer. Just make sure they know that you intend to transfer your domains to another company if they can't match, or come close to the competition. For the newbies out there, Domain registration is separate from domain hosting, and it's possible to use 2 different companies for each. I'm staying with Network solutions for now just to make things simple. read more

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Totally incompetent. From a tech and customer service point of view. Senior management couldn't care less. I would short web.com, parent company of Network Solutions EG: I received an email asking questions of me with a NOREPLY return email. noreply@networksolutions.com Do you think they wanted a response? read more

For all the money I've spent on this company, being a "Premier Gold VIP Customer" means absolutely nothing. (later) After a few calls finally got a refund for something I didn't want. CAVEAT: Don't pay for anything unless the salesperson repeats back to you what you want three times. read more

Network Solutions - eCommerce Customer Care - Web Design Near Me - Herndon, Virginia

I had been a client of Network Solutions for more than 23 years. They were not hosting my website (thank God!) but my domain name was registered with them. The problem was that the company that had originally registered the domain with them in my name was not around anymore. They had put my name as part of the tech team, but not as primary contact. Nonetheless, I was still the owner of the domain name and I was the person paying the bills. Recently, because I realized their registration fees were actually much higher than other companies (seriously, how could they possibly justify that?), I was thinking of transferring my domain name to another company. When I went to turn off the automatic payment renewal in my account, I realized that, EVEN AS THE PAYING OWNER OF THE DOMAIN NAME, I COULD NOT CONTROL THAT OPTION, AND I COULD NOT DO ANYTHING AT ALL ON MY OWN DOMAIN NAME.I contacted them. They explained that I had to be the primary contact in order to do that, and that I had to fill a form and provide specific documents to transfer the primary contact from the former company to my name. I then explained that the former company didn't exist anymore and I was the only person handling everything, therefore, no one would be able to provide signatures or documents on behalf of the other company. OMG. It was like opening a can of worms. I spent the past SEVERAL MONTHS being bounced from office to office, explaining my situation again and again, exchanging email after email, being told different stories, that the issue was simple and almost resolved, then it was not, then that the docs I sent were not the right ones, then that I needed to get some of them notarized --which I did-- all this to finally have them tell me that the documents were missing the "clause of indemnisation" which I had no idea what it was. All this to simply transfer a name, even as my account CLEARLY SHOWED THAT I WAS THE OWNER AND THE FINANCIAL SOURCE OF THE DOMAIN NAME. After all this time and money wasted for absolutely no result, I was so frustrated with these guys that I had enough. I could see this game was going nowhere. I had to ABANDON MY DOMAIN NAME. After 23 years. I replaced it with another one, registered with another company. Network Solutions bureaucracy is absolutely APPALLING, and their fees are absurd. Talking to these guys, day after day, was like talking to robots, who, as polite as they are, are just cogs in a big machine that is simply incapable of handling simple issues. This company is from the past, seriously. I will never, ever do business with them again. read more

I wanted to update my 2016 review to list some better alternatives in today's 2020 internet like cloudflare who is an absolute industry leader (but only accept transfers), and for new registrations as well as transfers godaddy continues to impress me. See my 2016 review for fun and other possibly still relevant ideas. read more

I've been a Network Solutions customer for over a decade. I've purchased both DNS and Hosting services from them. Continuously hosting for over 10 years. Since about mid-September 2018, just after my last renewal, I started seeing server response times of 10-15 seconds (that's right... SECONDS...). Since September, I've opened 5 tickets with support, and been told nearly every imaginative BS reason why SERVER RESPONSE TIME, is a problem for my specific installation. Firewall problems... Wordpress Plugins... Intermittent Network Performance Problems... My ISP... My Wordpress Theme... Here's what I did... I began testing from 15-20 sites, globally located... Compiled statistics on all stages of serving webpages from several different sites hosted using the same service. Different plugin configs... Different themes... Consistently, I found that server response time was in the 10-15 second regime (in many cases, I found that the server would actually respond with an error page). I submit one more trouble ticket... This time with detailed stats, and images of error pages from OpenResty. I get a long winded response dismissing my issue AGAIN with various potential problems... Canned response. Tech closes my ticket... Then... I move all of my stuff to Bluehost... Re-run the same tests... Globally... On average... I'm seeing a 1400% improvement in server response time ( 550-700 ms ). Not one failure in over 1500 page accesses. I contacted Network Solutions today and asked for a pro-rated refund. Explained that I'm leaving to go to a competitor. Their response "It's not our policy to issue refunds after 45 days". My response to that... Good... I know a half dozen other people that I'm now going to assist with moving THEIR services to Bluehost. They are having exactly the same problem I was. Netsol... A simple pro-rated refund would have cost you about 100.00... Now... It's going to be MY policy to make absolutely sure that I pull as much revenue out of our poorly run business as I possibly can. I promise you, it's going to hurt WAY more than 100.00 would have. For anyone considering hosting with Network Solutions... Don't... Their hosting service is horrible. Technical support is completely free of clue. The homebrew configuration interface is 10 years old and really painful to use. Consider Bluehost... Cpanel is great... I was able to transition five sites to a new Bluehost service in under 24 hours. Free SSL cert. Excellent customer service... My pre-sales interaction was pleasantly worthwhile. If you are currently a Netsol customer, and you're having problems... Don't despair. It's not you. It's Netsol. Run... Don't walk... Away from Netsol... read more

Registered a domain name very cheap with them. But few months later found a recurring charge on my credit card statement. Waited over half hour on the phone to talk to a live person and then was transferred to their loyalty department if i wanted to cancel it. Waited over one hour after being transferred and still no one picked up the phone. During waiting they advertised we can get most issued resolved by going to knowledge.web.com and "THERE IS NO WAITING." I gave out waiting on the phone so I went to the website. I was #6 on the queue, so the "THERE IS NO WAITING" was totally a lie and false advertisement. After waiting for 20 minutes someone accepted my chat but told me I still have to call their loyalty department for the cancellation. In more than one hour my issue was still not solved. read more

I've used them for years to have all of our business domains in one place. They have been great until I decided to try their eCommerce Platform. Spoke with them and let them know what I needed for a small 15ish item merchandise site for our membership. Even though it's a small site there are specific things we needed for some items. (ie: member only uniforms, and public BCA fundraiser items) The problem was the salesperson said that the basic site ($260ish) would work for what I needed, I'd just call the support line when setting up and they'd be able to assist. So I did and it didn't do any of what he said. So they said that they could add it separately or I could just upgrade to the next eCommerce at $600ish. This person sounded even more convincing and that they know what they were talking about and since it was in the 30-day return policy, I could return that one for the premium one. I got the premium and they said I'd start over with the 30-day to return. that's why they had to return the other and issue a completely new one. So, I worked with it a little and I will admit that I was actually 2 days past the 30 when I called for additional help. They admitted that no this premium site won't do what you need but you can have one built for you from one of our experts. UGH!! Of course, that would be expensive and at this point, I was just pissed that they will lie to you to get you signed up then try to upsell you for more money so I just wanted a refund. Though it was past the 30 days I still felt it was fair because they simply lied!! And everyone knows that changing hosting is such a pain that most will just go with it. I think that's what they count on. They gave it to a "supervisor" and I didn't hear back. When I called back, they said that the policy changed from 30 days to 3 days and the account auto-renew had been taken off. I said the 30-day wasn't changed when I got it and the salesperson said I would have that time. Anyway, they sent it to a supervisor with a ticket number. this time I received an email response saying that because of their 3day policy they wouldn't refund it. The salespeople don't know their own product and just tell you that it'll all do what you need so you'll sign up and pay. I'm really disappointed in Network Solutions and though it's a pain in the butt to change providers, hosting, etc, I will start moving things from them. read more

Very unprofessional company. I have been trying to get the auth code for 2 days to transfer my domain but they would not release it plus they keep locking up the domain without my approval thereby preventing the transfer... VERY VERY unprofessional read more

I've been with NetSol since 1999. I used to love their service! I have registered hundreds of domains with them and am a "Gold VIP." Over the past couple of years customer service for "Gold VIP" (they have a dedicated line) has gone from excellent to abysmal. There is always a bad connection on their end in the Philippines that creates a delay, so essentially their reps and I are talking over each other. It used to take two minutes to register or renew a domain; now it takes fifteen with needing to be transferred to a supervisor. I can't simply order online because they don't offer the Gold VIP rate that way- you HAVE to call in. I miss the old NetSol. read more

I really wish I could give NO stars. I'm a pretty seasoned eCommerce professional, who has worked with a wide range of hosting companies for a myriad of clients, and has even worked for a SaaS company that hosted all of its own websites / databases. With the above being stated, this is by far the WORSE tech support I have ever had with a tech company. All I was doing was my clients domain from a home-hosted server to an ecommerce hosting platform... normally a 5 minute task. When I got nowhere on my own, as I kept on getting errors, logically I called up tech support. Oh, boy, was calling them a mistake... first of all, I was on hold for almost 30 minutes before anyone answered. Secondly, they kept on asking me for my phone number, not to use as a call back if we got disconnected, but to ask permission to call me with offers! SERIOUSLY?!? A) I'm not the owner of the domain, he is my client, and I can assure you he doesn't want you to call him. B) He has been a paying customer for over 5 years, his account shouldn't be barraged like this before even offering tech support. Third, after speaking to the person for about 10 minutes, all he could offer, in his thick Indian accent (and I don't care if he is Indian, or in India, but I would like to be able to understand him... and I say this as a bilingual person with a penchant for languages), all he could offer was to email me a set of instructions. W T F ?!? I then called back a few hours later and the above also got repeated, however, this time, even though I was in the correct screen, the agent wanted me to start from the beginning so she could follow the steps of the pre-written script! Seriously?!? I call any other tech support and the agents know what they are doing and where to go without needing documentation! I asked her to transfer me to a 2nd level tier and she wouldn't do so. I hung up the phone. I already told my client we need to change domain hosts and he agreed. Now of corse, I have to wait until the weekend to move the domain name in order to minimize website downtime... NEVER, EVER work with this company, you'll just end up wasting time and money!! read more

I'm a little relieved to see that I'm not crazy in thinking Network Solutions is horrible. I am after all a competitor of theirs, so my opinion is at risk of being biased. However, I think I am justified in this review as I would not give the same review to other competitors such as GoDaddy, Blue Host, Host Gator, Lunar Pages and others. I would actually give those competitors 3 to 5 stars easily. I often have to migrate customers from Network Solutions over to my service, and I've found that Network Solutions puts up various incomprehensible and ridiculous road blocks to transfer away from their service. For example, if you want to change, and realize you have an old email address associated with your Network Solutions account, they will put a 30 to 60 lock/freeze on your domain(s) refusing to allow you to transfer after you've changed your email address (or any other aspect of your contact information). Keep in mind that having a valid/current email address is necessary for the transfer to work. They claim this is a security measure, and yet I've found no other Registrar of the above mentioned ones that follows this practice. In my opinion, they are dishonest and immoral in their practices. This is just one of the ways in which they strong arm customers into staying with them. The amount of work involved in transferring is just too daunting for the non-technical, and it's even very frustrating for me. Please do not use Network Solutions as your registrar or web host. Even if you don't use my company (Host Pond), use one of the other competitors mentioned above. There are many great choices for hosts out there, and Network Solutions is not one of them. Update : GoDaddy just added a 60 day lock when I change the primary contact email address. Fortunately, they also directed me to the ICANN rules that *allows* this behavior. The same ICANN rule also states that they must remove the lock within 5 days if you request that they do so. So don't put up with this from Network Solutions, Go Daddy, or anyone else! http://www.icann.org/en/resources/registrars/transfers/policy Section 3(6) "... and upon request by the authorized Transfer Contact, the Registrar must remove the lock or provide a reasonably accessible method for the authorized Transfer Contact to remove the lock within five (5) calendar days" read more

So after realizing, a little too late, that I renewed with Network Solutions for my one domain name with them I was shocked at how much it cost. Ended up costing me $48 for a year. It was $10 for "domain protection" and $37.99 for the year registration, $38! Also turns out my domain doesn't expire until 3 months from now. Right afterward I looked up the reviews and realized how bad they were. Last year I renewed with them too and ended up forgetting to renew and only found out after my domain name was "up for sale" and I had to scramble to buy it up for $68 as a "penalty" for not renewing on time. The thing is the domain expired that day. After reading some of the horror stories about transferring domain names (apparently takes 3 days to get your authorization code) I decided to purchase a similar domain name from namecheap to prepare for any issues dealing with them. It's unfortunate that I would even have to prepare for something of that sort but I will update this review with what happens, good or bad. Other issues I've had with them in the past are email setup. I've purchased domain names from namecheap and been able to get one free email with my domain, which seems typical. With Network solutions you don't get that and in fact I was led to think they provided a free email account up until I noticed a monthly charge show up on my account. I do remember having to wait nearly two weeks to hear anything back via email and now it looks like you can't even do that. I just tried to contact them via email and they make you fill out a simple form with a "well give you a call". The one good thing is that I didn't purchase anything else from them. read more

Just Don't do it, Read their reviews. I can't say anything that has not already been said hundreds of times in all their other 1 star reviews. Trying to transfer to another provider, as soon as i requested a transfer they shut down my website and emails immediately but after week they are yet to release my domain so I can reactivate them and can continue business. This company is a disaster waiting to happen for any business that delas with them. read more