Take the time to read these reviews...........I ECHO: Do not send your loved one to this facility; complete incompetency; Find another location!
My mother is in the late stages of Alzheimer's and broke her hip. After five (5) days in the hospital she was transferred to San Remo. Christine Cooper sold a bill of goods and has never been seen or heard from again.
Well, Ms. Cooper, you lied. Your "new" management staff is obviously no better than the previous group; you do not care about residents deploy, or otherwise; and I, in addition to many others are "letting you know", so you have NO excuse not to fix it.
Thought maybe it was our family that felt shafted, but I have gone through numerous review sites and find it disgusting to read so many familiarities of horrific care for so many patients. One can only imagine the care not given and neglect bestowed upon patients who have no family to report such atrocities.
My mother was a San Remo for 18 days. My 83-year-old father, four (4) brothers and I were at San Remo 24/7 for 18 days with the exception of a four-hour period when the family left tot meet off-site. The meeting was during lunch service. Upon return it was asked how much she ate and drank - we were having issues with eating and drinking and one would have thought they would have wanted to keep track of her intake. The nurse had no idea - that is the aide's job. Due to shift change the aide was gone for the day, yet the nurse did not know how to access the records inputted by the aide???????????? This was a common theme: that is not my job and ZERO communication between any staff members or departments. It became quite frustrating to be told different things by each different person - nurses, aides and therapist, not to mention the lies and various stories told by management.
I can confirm most of the complaints posted by others. San Remo claims 90+% dementia patients - IF that is true, God bless 90% of their clientele. As a trainer of personnel working with Special Needs students, my bus drivers and monitors could have done a better job dealing with my mother. San Remo is responsible for my mother being labeled a "combative" patient unable to be "helped". A danger to their staff - what a bunch of babies. If they had been professional in their jobs they should have been properly trained and prepared for such behavior. Instead, they gave up. Because an Alzheimer's patient did not understand their direction and swung at them touching her, they decided she was not worth their efforts and by Day 5 when the staff met with the family (only one of whom had dealt with the patient), they were already preparing to discharge her.
My mother was EVICTED from San Remo. Eight (8) days after admission was to be her last day. No one in the family, despite someone being on premise 24/7, was informed of this until 2:41pm on the last day of approved coverage. An appeal was granted covering eight (8) additional days, yet four (4) days prior, the family was given TWO (2) HOURS to provide an address for immediate transfer.
SAN REMO EVICTED A SICK PATIENT WHOSE INSURANCE COVERAGE HAD BEEN APPROVED; A 78-YEAR-OLD, 5'2", 112 POUND LADY WITH ALZHEIMER'S WHO DID NOT KNOW WHAT SHE WAS DOING; WHOSE FAMILY DID ALMOST EVERYTHING FOR THE CRY BABY STAFF AND CHRISTINE COOPER AND SAN REMO MANAGEMENT IS GOING TO CLAIM TO CARE DEEPLY ABOUT PATIENTS????????????????
Believe these negative reviews and do not send anyone you care about to this facility.
And, Ms. Cooper, please do not write an insincere apology. Your corporate office, Cantex, unable to answer their phones at 1:20 in the afternoon on a Monday, each local Dallas news station, BBB, Department of Aging and Disabilities, Medicare, Humana and anyone who will listen will hear and read about the horrors of San Remo and the disrespect my mother, a human being needing your help, received. read more
