We've been coming here for years. The campsite has always been beautiful. The bathrooms, well-maintained and the facilities as well. However, this time, we had a different experience for sure. we booked late last night as we were coming in after hours- Upon arrival It was already dark, we set up camp and then walked to the bathrooms only to find that every single shower was out of service. It didn't have a map showing where the other shower were on the campgrounds.. Though we knew where they were, I'm sure many other paying campers did not. As the state of the bathroom sinks and bathrooms looking like somebody had had a water gun fight in them showed the people had been using them to wash up in due to the lack of functioning showers .
I realize that at times facilities can be out of service, but there was no mention of this on the website when we reserved. I would've expected with the 8.95 additional booking fee that is now in stated would provide up-to-date information on the sites you're actually booking at. People who book an ADA site, elderly people, people with very young children or people that just might not feel comfortable wandering around in the pitch dark trying to find a shower facility if they're camping by themselves would've been stuck paying $53+ dollars for a campsite that didn't have shower facilities. * note the other showers are a significant distance away. You actually have to leave the camping area you're in and go to one either up the road or down the road.
On top of that, we've always had wonderful experiences with the park, rangers and staff that work at these facilities. Though the hosts of the area were ok, the man was cordial, however the woman with him did insuate that I was in fact line and did not pay for a site. We mistakenly parked in the site that was empty next to the site that we were meant to park at. As I explained, we didn't have any service when we got down there and I couldn't remember if it was 132, or 134.
Normally, I would simply shrug this off that she didn't have enough coffee this morning, but upon coming up to the front kiosk to check out and confirm that we had indeed paid, yvette at the front was rude and agitated and shouted at me when I tried to come up and check out. Though, a thanks to the young man that was there helping her.
For some reason she was unable to see my name under the campsite number that we had reserved yet he was able to look over her shoulder and point it out right away.
I realize that this is a thankless job at times and I realize that there are people that come in late and then leave early to evade paying the fee. As there was actually at least two people that we saw do this. However, as someone who has worked many thankless jobs for many years, kindness goes along way. Simply put your bad day or bad mood should not represent the facilities you work for nor should you be subjecting patrons who are coming at you pleasantly and comply with the rules to being treated like some scam artist.
Don't get me wrong, will be back because it is a beautiful campground, but we definitely will not be staying in this part of the campsite. We will stick to the upper area 1 through 65. Where we have never had a bad experience yet. And we will do our best to not make a human error so as to avoid a bummer of a morning that really ruined our vibe. read more