1. San Juan Hand Therapy

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Durango, CO

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San Juan Hand Therapy

5.0 (1 review)
Closed • Closed

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6 years ago

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Basin Coordinated HealthCare Farmington - Basin Home Health & Hospice front.

Basin Coordinated HealthCare Farmington

1.0(2 reviews)
40.2 mi

I can't comment on the quality of care, because we have yet to receive any…read more My family member was referred to Basin upon discharge. They were to receive multiple home health services. Weeks later they have received ZERO support. Basin received incomplete discharge paperwork and instead of reaching out to the patient or the facility that they received the paperwork from, they did nothing...delaying critical care and necessary support, creating suboptimal outcomes that have yet to be resolved. When the PCP attempted to address the patient's needs, Basin was rude and unhelpful with them as well. It's unfortunate that people's health and wellbeing are dependent on this facility and their poor customer service. If you have the option, I'd recommend looking elsewhere for your or your loved one's needs.

The nurse Traci has no people skills. While my friend's father was dying, she grilled her with the…read moretones of a drill sergeant. She actually told her over the phone that "you are to follow my instructions completely..,," greatly upsetting my friend. It was not the time for me to tell this person how unprofessional she was, nor was it the time to tell her that she needs to speak in soft, calming tones and explain everything and ask how can she can help further. ALL families should know they have the RIGHT to have compassionate, helpful service in this stressful time of need and not feel like they are being demeaned as this so called nurse behaved. TERRIBLE TERRIBLE "service". You families are the consumer...drop any medical person who treats you with lack of respect, compassion or professionalism.

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Basin Coordinated HealthCare Farmington - Basin Home Health & Hospice.

Basin Home Health & Hospice.

Basin Coordinated HealthCare Farmington
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San Juan Hand Therapy - occupationaltherapy - Updated October 2026

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