The pharmacy staff is helpful and friendly. They explain any concerns you have. Prescriptions are…read morefilled promptly. The only issue you may have is they are not open on weekends.

We have mixed feelings about this place. The staff as a whole is very nice and professional. The…read moreoffice staff is all wonderful. All but one of the nurses there are amazing. Whitney, the one nurse, doesn't have the best bedside manner at all. She is rude to family members and gives the shortest answers to questions as possible. Just not friendly at all. The PT/OT department is very disappointing. They are very disorganized and continuously contradicting themselves. They tell you one thing one day and then something else the next. If you're lucky you get maybe 1 session a day with them. Not what we were expecting at all. The food is very good and the staff amazing. the cleaning staff is wonderful and the facility very clean. The event coordinator is great and has fun activities for the residents.

From the owner: C & G Health Care Management, Inc. is proud to announce the March 2014 opening of Cottonwood Inn to…read moreserve the needs of families in and around Durango, Colorado. Just east of the new Mercy Regional Medical Center complex, off Mercado Street, work is nearly complete on a lovely rehabilitation facility offering extensive therapy for those recovering from surgeries and illness. Here are some of the highlights: An innovative hydro-therapy program will include an indoor pool with underwater treadmill. Physical Therapy, Occupational Therapy, Speech Therapy, Cognitive Therapy and Respiratory Therapy - all will promote healing for the return home to independence. 40 private rooms assure patients less stress and greater attention to their needs. Large courtyard offers private outdoor oasis. Location is convenient for doctors to visit while doing hospital rounds. Easy access to all Three Springs medical services. Enhanced dining offers restaurant style menu selection, daily specials and encourages family visits to share meals. Along with the highest standards of rehab care, Cottonwood Inn is seeking approval for eight Colorado Medicaid beds to provide specialty care in these areas: Bariatric Patients HIV Positive/AIDS Patients Head Trauma Patients

I can't comment on the quality of care, because we have yet to receive any…read more My family member was referred to Basin upon discharge. They were to receive multiple home health services. Weeks later they have received ZERO support. Basin received incomplete discharge paperwork and instead of reaching out to the patient or the facility that they received the paperwork from, they did nothing...delaying critical care and necessary support, creating suboptimal outcomes that have yet to be resolved. When the PCP attempted to address the patient's needs, Basin was rude and unhelpful with them as well. It's unfortunate that people's health and wellbeing are dependent on this facility and their poor customer service. If you have the option, I'd recommend looking elsewhere for your or your loved one's needs.

The nurse Traci has no people skills. While my friend's father was dying, she grilled her with the…read moretones of a drill sergeant. She actually told her over the phone that "you are to follow my instructions completely..,," greatly upsetting my friend. It was not the time for me to tell this person how unprofessional she was, nor was it the time to tell her that she needs to speak in soft, calming tones and explain everything and ask how can she can help further. ALL families should know they have the RIGHT to have compassionate, helpful service in this stressful time of need and not feel like they are being demeaned as this so called nurse behaved. TERRIBLE TERRIBLE "service". You families are the consumer...drop any medical person who treats you with lack of respect, compassion or professionalism.