Called to set an appointment. Was unable to move forward because the person receiving call couldn't…read moreunderstand what a high deductible plan is - seems like an appointment setter at medical practice should understand types of insurance at a minimum level - there are only 3 types. Then she was condescending about it. Don't bother - just call the next one.

Dr. Edwards is my doctor and I really appreciate him and his staff. I've been going to them for…read moreabout 8 years. I spent 3 years searching for a problem with acid reflux and Dr. Edwards was the first doctor to set me on the path to discovering what was wrong. Also, the staff, particularly the office manager, Ms. Ramirez, helped me once when I had a problem with my insurance. My insurance refused to pay the exam fee after I paid the office visit, so she worked out a self-pay discount for me for the exam fee when I unexpectedly had to pay for the exam fee. I would recommend Alamo ENT.

Tracy was very kind and friendly. She answered my questions and I highly recommend this place.read more

Very professional and caring staff. Very helpful and knowledgeable. I definitely recommend this…read moreplace. Staff was super friendly and helpful.

Called about hearing aid repair. Kyle said come on over. He inspected my hearing aid but was unable…read moreto repair it. No charge. I really appreciated the prompt service. Thank you.

The staff is awesome. Always friendly knowledgeable and compassionate. Love these guys. The…read morelocation is convenient and the office is always clean.

.Staff is very unprofessional! Doesn't follow up and doesn't return phone calls as promised…read more Refuses to give Dr. Desai's e-mail address. An appointment with the Dr. appears to be the only way to resolve issue as I have had no sucess in the last 6 weeks. In my opinion this is a fraudulant required visit that will be charged to Medicare and AARP

Do not take your child to this clinic! I took my twelve month old son to this clinic as a referral…read moreof his pediatrician who I love. After an hour of waiting we were taken to the back where the nurse tried to do testing and gave up(after 5 seconds) because it was upsetting him then we were escorted to the doctor where he met with us for two minutes, Yes I timed it! I liked the doctor and was pleased he wanted a follow up and did not recommend tubes. After how furious I was about the visit I was fine, until I received a bill for a lab test that was NEVER done! I simply called the billing office, you have to leave messages, as I know mistakes happen and was told they would pull his records and look into it. Great.... not. Four phone conversations later I was told they were wrong and an amended would be sent to my insurance. Then three weeks later I received a letter saying I would be sent to collections. After calling the office, I was informed the last person, the supervisor, did not put notes and did not recall the situation. I got rude and told them I was furious after they called me a liar, after holding to talk to the supervisor for twenty minutes the employee came back on and said ok we corrected the account?!? This office is beyond ridiculous, I will NEVER go back!

Dr. Smith is our family ENT, my husband and my kids go to him also. We have seen him for every…read moreailment possible and he has always taken great care of us. His bedside manner is excellent. I have never had a bad experience and he is easily accessible. If you are looking for a trustworthy ENT, this is your guy