My unit got water damage (salt water) that truly broke my heart. I brought it to the Samsung Service Center in SM North, EDSA, hoping that they could fix it right away. Oh, well, after a day, they contacted me with a mind-blowing quotation. The quotation they gave me is higher than the original amount of my phone.:-(.. (I have bought my phone for 11,500, but their initial quotation is almost 13 K. I tried to ask for some discounts, even just to close it at 10K, but they refused. They can fix my phone, but the cost is even higher than the original price. Your Samsung technicians at SM North, EDSA, are so inconsiderate. They are too exploitative! You charged way too much! read more

zero respect for customers. treats customers like thieves and criminals. i brought my zflip to this place and was stunned to be required to provide an afdidavirof ownership to get my phone repaired!!!!! the only place which suspects their customers as criminals!!! stay away from these unprofessional people. read more

My mother, despite her Samsung Galaxy Tab 2's age, and despite already having a brand new Samsung Galaxy Tab 3, could not bear part with the former because of one thing: she is already in the advanced levels of Candy Crush in her Tab 2 and doesn't want to start all over again. I know there's an option to save your progress so you don't have to begin at Level 1 the moment you change gadgets, but that's kinda difficult to explain to my mom who just recently discovered the wonders of technology. Believe me, dutiful daughter that I am, I already tried explaining it over the phone. I could only do so much, though, with her being in Mindanao and me being here in Manila. Anyway, when her Tab 2 broke, I was given strict instructions to have it repaired but not reformatted. I was to exert all efforts to save her Candy Crush progress. Lucky for me, there's an accredited Samsung Service Center at Robinson's Manila, which is not too far from my apartment. They identified that the cause of the tablet's non-charging is a faulty battery. Replacement cost me almost Php 3,000, which hurt my pocket. But hey, a daughter's gotta do what a daughter's gotta do. Since the battery was replaced, there have been no problems since. And my mother now continues to enjoy her Facebook, Wattpad, Mantano Ebook Reader, and Candy Crush on the same gadget. If your phone is a Samsung, it's best to have it repaired by those who know Samsung inside out, and this is it. read more

its almost 2 weeks since i bring my samsung a71 to sm north edsa my phone has water damage and negative picture on screen i follow up a week ago after 1 week but the staff tell me to wait for their call i also follow up on live chat they tell me same omg its almost two weeks no one give a rang coming from them they only give me 2-5 days only but its so dissapointed that i wait for almost 2 weeks from now the poor service of samsung service center sm north edsa bad experience i ever had read more