My experience actually visiting Samsons Gym was tolerable. As far as weight lifting equipment goes they have pretty much anything you could ask for, but almost zero room to use it in. The space is cramped and almost always full of other customers, making it very difficult to get your work done at times. However, the equipment is not the source of my 1* review.
I moved out of the area and phoned Samsons to let them know this. I asked simply that they do not renew my subscription once it had terminated, and I was assured that this would be taken care of as soon as my current contract expired. I later found that Samsons had continued to charge me after the point they had promised the contract would expire, taking 8 months worth of payments from my account. I called to discuss this and the manager, Darren, advised me, in writing, that he would pay back the money they had taken as soon as he could, but that he was currently locked out of his company banking system because of an admin issue with the bank. I chased this payment for 2 months, calling nearly every day and finding that Darren was never available after that first conversation. It is 6 months later, and they have never issued payment to me, and never made any honest attempt to correct their mistake. The business practices are shady, dishonest and uncaring towards their customer. I would advise ANYONE thinking about joining this gym to reconsider and go elsewhere, no matter how much they may sell themselves as the only option for weight lifting in Southampton.
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