This is a very positive review. Even before Covid-19 customer service at many retail stores had…read morecrashed. After, it gave grumpy employees the chance to play police and abuse customers. My wife is a serious and prolific shopper. We went to the stores in San Marcos and went from store to store. Priscilla Ortiz was the salesperson who helped us and checked us out but both of them manning the store were wonderful , helpful friendly. What a great experience. We wore our masks and they followed current guidelines, I even left for a bit to give them room when they reached capacity. The dressing rooms were available. It was such a pleasant surprise compartes to our other experiences lately. We bought more than we would have just because they were so helpful. My wife got several nice pieces.

Great selection of styles. Low selection of sizes in the women's tops, size L or XL. I recommend…read moreshopping online and if you want to try on outfits go to the store. Nice selection of hats and various belts for women. We will be back. Our purchase was under $60 and we left with so many items on our wishlist. Restrooms were clean. Staff was very attentive (almost to a fault). Overall, I'm grateful. So many pretty things. Their costume jewelry selection is fair. (Yes, I'd like to see double the selection it currently has, but I'm biased. I use to work in jewelry sales. You can never have too much of it! ;) Great selection of men's sterling silver belt buckles! FYI: They have a rewards program. Give your email and phone info at the desk.

Had to do an exchange and ended up buying a jewelry set. The salesman was helpful! Nice selection…read moreof women's clothing too different than the ones in SA.

The employees here seem very bored just standing around judging everyone who comes into this store…read more I saw this one particular employee staring at the bags my husband was carrying when we entered the store. The look on her face was quite ugly and for no reason at all. Tory Burch employees were very nice and helpful; go there instead.

I love this store! They have the cutest bags and amazing deals. They also have a lot of unique…read moreshades and colors that I don't see with other brands. Variety is also great here, tons of cross bodies, totes, Best thing is they have a military discount so my $340 purchase went all the way down to $220. The staff is super friendly, patient. They're also trying their best to stick with covid protocols but unfortunately some people were not listening to them. If your mask is off or below your nose, they have you leave. No questions asked.

I am so grateful to have this location here, but I have to warn consumers to be very careful and…read moremake sure you are watching the cashiers ring up your items and that they are scanning the correct amount of items you have. This has happened to me for the third time and I have not updated my review to reflect this, but I went in to the store today and I grabbed five wallflower refills. They currently have a sale going on for five wall refills for $28. The cashier rang up six. I heard the sixth beep, but sometimes the system can be wonky and it gives that extra beep and I should have brought it to her attention when I heard it, but I gave the transaction the benefit of the doubt. As soon as I got my receipt, I counted the amount that was on the receipt. I immediately turned around and brought it to her attention and she immediately acknowledged it was her mistake. I was refunded the sixth wallflower refill back to the card I used, but had I not been vigilant and paid attention I would have been overcharged.

I went today to buy room spray. The store itself is so over-perfumed, that there's no way to really…read moretell what the item you're buying smells like. After trying four or five scents that smelled basically the same, because of the aforementioned over-perfumed store, I just grabbed a couple and paid and left. I hope they smell good. The staff were very helpful. That's the only reason I give it two stars.

Style is poor. Employees came out behind the counter and watched our entire shopping trip without…read moreproactively offering any help. Totally felt like we were being pegged for shoplifters. The clothes are poor to fair quality and unbranded for the most part. Seems like overseas imports with high markups. They also won't allow you to return anything without creating an account within the store. Ummm that's what receipts are for? All around seems like an unprofessional money grab with bad style and employees too put off to smile and greet you. Been in here 4-5 times and this weekend was the absolute last.

Bought a cute pair of shoes for an event, wore them for less than an hour before one shoe…read morecompletely broke apart under me. As you can imagine I was super upset seeing as I had just bought these the same day & was left to go hunt down new shoes in downtown Austin wearing one. I called & explained the situation hoping to exchange them or get a refund & service was super unsympathetic & unhelpful. Pretty sure the lack of apology was just to cover up the poorly made products, definitely don't waste your money here. SHEIN quality.

Ok so today we did last minute shopping for my sisters homecoming outfit and let me just say the…read moregirl there went so above everything to help get my sisters the right shoes jewelry and everything it was amazing costumer service they even steamed her dress. Such amazing people love this store

First visit in years and Worst experience! I wasn't in the store 5 minutes. I was looking for a…read morespecific item so I quickly made it to the back of the store where I located a sweater I thought would work. I decided to try it on at the rack. I was aware some of the stores have closed dressing rooms due to Covid, not sure about theirs but mind you, it's a sweater! I immediately hear someone from across the room holler, "You can't try on clothes on the store floor!" I look up and it's a store clerk standing at the cash register 30-40 feet away. I hollered back, excuse me? She repeated herself louder! I guess since I was the ONLY customer in the whole store she thought it was appropriate to address customers in that RUDE manner. I returned the sweater to the rack and immediately left the store. I should have told her what I thought of her store policy and her awful retail skills! It's no wonder the store was full of clothes and no customers on a Friday afternoon! Avoid rude sales clerks by shopping elsewhere!

It's a must I update my previous review. Although I said I would never come back to this location,…read moreI was searching online a specific type of boot. The search engine brought up this store as having the boot I was looking for and that it was in stock at this location. I could have purchased it online for in-store pick up, but I opted out of that and wanted to go inside the store to try it on. I'm glad I did because the online price for the boot was $100 with a discount. When I went inside the store to purchase it it was on sale for $40. I got a $150 pair of boots for $40 and I was stoked about that! When I went inside the store, upon entering, I was greeted by both employee and was even asked if I was finding everything OK while I was in there. This time, my experience was much better than the last.

got a nice pair of j's! staff was super friendly and affordable prices! Definitely coming backread more

I tried to return 2 pairs of Levi's my wife bought 2 weeks ago. Heather the manager refused the…read morereturn due to no tags. Was totally unprofessional and had zero customer service qualities.

I called in to inquire about jeans for my son and had the pleasure of speaking with Amanda she was…read morevery patient, helpful and informative answering the questions I had. We need more People like Amanda.