I find it entertaining that the three one-star reviews for this establishment are from people complaining about pricing or offers or, and my favorite, an employee doing their job. I suppose you have to realize that not all outlet malls contain outlet stores exclusively. You learn that the hard way if you venture outside of your general area.
Off my soapbox now, let me tell you about my experience, which is a genuine one. Quite the shocker compared to the other reviews. The suitcase I had bought from a department store less than a year ago was already becoming tattered. I knew that Samsonite stores are usually found in a mall type setting. I made my way here and went inside.
Upon entry, their sale was clearly posted as to what is being offered. Completely visible, completely aware. I was greeted and the sales were stated again. I went about looking at other options until I needed some assistance. I asked the employee, Laura, her opinion on the options, she really stepped up.
She first pointed out what was on sale, and I already knew I wasn't going to be purchase that. We then moved onto the most popular, but this was also the most durable. I wanted hard shell, easy to move, and functional. She knew everything about the item, except for which color I would want.
One of the biggest selling points about this was the fact that their warranty is top tier. Laura broke it down for me that no matter the damage, they would repair of at the worst, replace. All you have to do is make sure your item is registered and be able to get to a location for them to send it out to be fixed.
With that, and the sale going on, I was sold. I got a new suitcase that is amazing and will last me for years. Great customer service, and I think they just found themselves a new lifetime customer. read more