We were looking for a reasonably priced bag for the stuff we accumulated on our trip. This place…read morehad a large selection at a variety of price points.

I am in Copenhagen from the States visiting for 5 days after working in Munich the previous week…read more I needed a suitcase to fit some bottles of wine for bringing back with me to California (especially regional and German wines.) The ladies at Kaza were very helpful in assisting with recommendations on size and construction. Their prices were reasonable compared with the department stores I had looked at. When I inquired about a particular model and color which was out of stock they offered to call their sister store in Fredericksburg Shopping Center; they had my size and color in stock and helpfully set it aside so I was easily able to make the 2-metro-stop trip to pick it up.

Best place in copenhagen to get bags and suitcases and the owner is nicest salesman, prices are…read morewell below tye going rate!!!

Roy was incredibly helpful. I needed a carry-on bag that would survive if I was forced to check it…read moredue to weight restrictions on the airline. He had the perfect bag at just the right price. Thank you, Roy!

Nice store with nice products. A bit expensive but still seems like quality. But unfortunately…read morethe service ruins any positive I could imagine. So bad walked out of the line after the interaction with the sales person. In line to spend 2000 dkk on two bags. Rude, rude, rude, rude rude. Do not go.

Good variety of bags-- terrible customer service!!! We came in there today (Sat.) and was planning…read moreon buying two bags ( backpack - Kipling and Adax business bag) , total of 1799,00 kr for Adax and approx. 900,00 kr for the Kipling backpack. There was only one salesperson! We stood in line by the cash register waiting (approx.15 mins.) and when this salesperson finally made it to the register, I said "hello!" She did not even look up or acknowledge our presence so I said hello again. This time she looked up, snapped at me and started ranting about being the only one working in the store and that I was just going to have to wait for my turn and get in line.. I told her that we were in line and had been waiting. She continued to be rude and unapologetic! So we decided to walk out and not spend our hard earned money to this kind of treatment!!! So, NO! I will not be recommending this place!!!

Paint on my thule box started to flake off. Submitted…read morewarranty claim with customer service, had no reply for about two months, so ended up removing remainder of paint and using spray can to make it look better and protect from further sun damage. When customer service did reply I was told that warranty does not cover cosmetic damage. In my opinion this severe delamination is caused by defective material or faulty paint process, if not fixed it would cause further damage to panel. If this is not covered by "Lifetime" warranty, then what is? See photos attached.

I've worked in stores that have carried Thule products and they're advertised as ultra-durable,…read morehigh quality and look the part but upon ordering a backpack from them, it had a tear in it, that they honestly should've just scrapped the whole bag, but they tried to stitch over it and the stitching ending up running into the other color of the bag. On a dual-tone bag, this is VERY noticeable. Tried to initiate a return but they told me because I used a discount code, I'm stuck with the bag. We'll see what the bank has to say about that!