We were looking for a reasonably priced bag for the stuff we accumulated on our trip. This place…read morehad a large selection at a variety of price points.

I am in Copenhagen from the States visiting for 5 days after working in Munich the previous week…read more I needed a suitcase to fit some bottles of wine for bringing back with me to California (especially regional and German wines.) The ladies at Kaza were very helpful in assisting with recommendations on size and construction. Their prices were reasonable compared with the department stores I had looked at. When I inquired about a particular model and color which was out of stock they offered to call their sister store in Fredericksburg Shopping Center; they had my size and color in stock and helpfully set it aside so I was easily able to make the 2-metro-stop trip to pick it up.

Always been happy traveling with my Samsonite products. Buying them is one thing. Putting new…read morewheels on when the old ones say goodbye is another. It happens too often. Well, when that is the case I only have positive things to say about my Samsonite shop. The staff is nice and there for you. Just the other day I had to put 4 new wheels on one of my trunks. That took 12 minutes. Can't ask for more. Have to recommend this place. It's as simple as that.

Nice store with nice products. A bit expensive but still seems like quality. But unfortunately…read morethe service ruins any positive I could imagine. So bad walked out of the line after the interaction with the sales person. In line to spend 2000 dkk on two bags. Rude, rude, rude, rude rude. Do not go.

Good variety of bags-- terrible customer service!!! We came in there today (Sat.) and was planning…read moreon buying two bags ( backpack - Kipling and Adax business bag) , total of 1799,00 kr for Adax and approx. 900,00 kr for the Kipling backpack. There was only one salesperson! We stood in line by the cash register waiting (approx.15 mins.) and when this salesperson finally made it to the register, I said "hello!" She did not even look up or acknowledge our presence so I said hello again. This time she looked up, snapped at me and started ranting about being the only one working in the store and that I was just going to have to wait for my turn and get in line.. I told her that we were in line and had been waiting. She continued to be rude and unapologetic! So we decided to walk out and not spend our hard earned money to this kind of treatment!!! So, NO! I will not be recommending this place!!!

Paint on my thule box started to flake off. Submitted…read morewarranty claim with customer service, had no reply for about two months, so ended up removing remainder of paint and using spray can to make it look better and protect from further sun damage. When customer service did reply I was told that warranty does not cover cosmetic damage. In my opinion this severe delamination is caused by defective material or faulty paint process, if not fixed it would cause further damage to panel. If this is not covered by "Lifetime" warranty, then what is? See photos attached.

I've worked in stores that have carried Thule products and they're advertised as ultra-durable,…read morehigh quality and look the part but upon ordering a backpack from them, it had a tear in it, that they honestly should've just scrapped the whole bag, but they tried to stitch over it and the stitching ending up running into the other color of the bag. On a dual-tone bag, this is VERY noticeable. Tried to initiate a return but they told me because I used a discount code, I'm stuck with the bag. We'll see what the bank has to say about that!

I have been a big fan of the brand for a long time and have visited this Archive store + purchased…read moreon several occasions. I also work with retail and Education with 15+ experience. My visit yesterday however was probably the worst client service given in my life - I can take that minimal service given since a few days before Christmas but the fact the store had two staff members of which one ignored my request of checking for a size, the second male staff talked very loudly with someone he knew in terms of going to interviews for other jobs and very clear his mind was not in the store. Anyway I asked to put two items on hold since I wanted to show my best friend the following morning - I was told it was only possible until end of day which I said was fine since I would arrive for the opening the following morning. When we arrived today at 11.01 the store was not opened and no staff in sight - we waited 15 minutes and then the staff arrived. I asked to try the pieces reserved; which she first couldnt find since he never took my name so she had to ring the guy putting them on hold and to find out he sold one of the pieces after I left. She had the weirdest reasoning for this and almost felt like this was a natural thing happening and that the dress I was planning to buy was no longer available. With this I also want to say we later visited the Acne Studio store in the city; and even if only one staff and several clients she gave excellent service and was super helpful to everyone in store.

If you're an Acne fan you've got to check out Acne Archive. It's the discount store with clothing…read moreand accessories from old collections, samples, etc. Unfortunately I haven't had any luck, but I have a few friends who swear if you come back regularly you're guaranteed to find a great deal. Fun fact: they get in new shipments every Wednesday so come then if you want to check out the newest arrivals.