Unfortunately, Sam Giauque is not a man of his word. Our neighborhood had an agreement with Sam's to trim 30 homes (100+ palm trees) this fall that was made months in advance. This was a second service that didn't go great in the spring, but we agreed on some adjustments to try and avoid the pitfalls that had occurred during his initial service. Just days before he was supposed to start trimming, I called him to confirm that we were still a go. That's when he told me he was too busy doing post Milton work. I explained that I understood, and requested that he give us a reschedule date that was within reason. He was unwilling to do so, leaving all of us completely uncertain of just when, if ever, he would follow through on his commitment to us. In short, Sam left us scrambling to try and find someone else to handle our much needed trimming at a terrible time. I get that he was likely going for the big money that the storm served up to outfits like his, but image and reputation ought to come into consideration for a business owner as well. You shouldn't screw people over like that. Sam's now has a bad reputation with our 150+ home neighborhood - unreliable and without integrity. read more