I didn't want to write a poor review on Yelp, but I tried multiple times and multiple ways to reach out to Sam's directly and they did not respond, so after months of waiting I've decided this needed to be said so others know what to expect before working with Sam's. My husband and I rented a tent, tables, and dinnerware from them for our wedding last fall. I truly appreciated their service and patience while ordering, as we had a lot of changes and additions along the way. Sue was great and although not always quick to respond, she did eventually get back to us. Unfortunately when it came time to deliver the product Sam's fell way way short. First of all, the tent was EXTREMELY dirty - to the point that it looked like it had just been dragged through mud. The sides were wet and had grass stains and chunks of dirt on some of the panels. I'm a fairly laid back and understanding person but when I'm paying thousands of dollars for a tent - especially for a wedding - I expect it to be at least somewhat clean. Second, we ordered several round cocktail tables that were supposed to all be the same size and shape. When they were delivered, half were square, they were different heights, most were extremely wobbly and one of them even fell apart. We had to scramble to make adjustments to the linens so the mismatched tables didn't look terrible. I asked Sam's for replacements but they said these were the only ones they had in stock and there's nothing they could do. Third, when I was discussing the placement of the tent with Sam's before the wedding, I told them where I was thinking of putting it and they said that it wouldn't be a problem at all to execute. So we planned all of the wedding layout around that setup plan. When they came to deliver the tent, they told me they could only set it up in one specific location that was in completely different place than what we had discussed. I tried to reason with them but had so many other things to deal with that I finally gave up. We had to adjust all our plans last minute to accommodate the new location of the tent. It wouldn't have been a problem if they told us this from the start - we would have planned accordingly. But the last minute change really threw us for a loop. Lastly, we had to hang the sides of the tent up ourselves. Which Sam's did tell us in advance when we placed the order, but I still feel like that needs to be pointed out because it took a lot longer than we expected AND one of the panels was so dirty and gross that we couldn't hang it up. Again, we knew we would have to do this work in advance but I just want to make sure others are aware. I feel like for how much $ we spent they should have done that for us. I do want to point out that the set-up crew was great. They were super nice and understanding of my concerns. It likely wasn't their fault we got bad products. I tried reaching out to Sam's several times after the wedding - via both email and phone - to express my concerns about the tent and tables and sent them pictures of how dirty it was. I got nothing back whatsoever. Not even a "sorry that happened, here's why", or something along those lines. I wouldn't be writing this review if I had. They had all the opportunities to correct their mistakes and respond to my concerns but they couldn't be bothered. I know the options in this area are limited so some people have no other choice but to rent from Sam's, which is why I think they can get away with this stuff. They might do a great job for some people but they certainly didn't do a great job for us. For anyone looking for tents and tables, I definitely recommend going elsewhere. read more