Poor customer service by phone. I asked for a rough cost estimate. He said to talk to my…read moreinstaller. I don't have an installer yet because I have no idea what this might cost. I can tell the number of stairs, ride and width. Are we talking $2k or $5. He said "we don't do thst l"@. I believe their website says something about giving estimate.

I was very happy with the service I received from Carpets in Dalton! They had the exact carpet that…read moreI was looking for, and available for cheaper than options local to me. They custom cut it, shipped it quickly, and it arrived in great condition. Very satisfied!

What a fantastic experience working with Miriam and Katie at Rug Rack. I walked in with an idea and…read moreended up with rugs that have added so much to our condo. They went beyond and above, looking for options and taking time to understand what we were wanting to accomplish. To think this business is right in my backyard is a boost! I love supporting local. I can't recommend them enough!

Had a small area rug that was stored for a long time had a few stains and an order rug rack cleaned…read moreit it looked brand new when they were done. I would highly recommend them and the price was reasonable

We were shopping for tile and hardwood for a remodel of several rooms in our home. Shannon…read moreFossett is your "go to guy" for both of these products. Extremely knowledgeable and helpful with both of these products. Ask for him when you arrive at COD; it would be in your best interest.

Worked with Maria who was knowledgeable and helpful! Have us space to look around and narrow down…read moreour selections. Lots of great furniture choices.

Great selection great prices. Will definitely get our master carpet from them. Very happy with…read morethem

All I can say is be SURE you get a knowledgeable person to measure before you purchase. Georgia…read moreCarpet Industries is not a return friendly place. I had been a costumer since 2010 and returned a roll of carpet padding today (03/15/23) and they charged me 25%. I was sold twice the carpet and padding needed. I understand they could not take back cut to size carpet, but you would have thought they would take responsibility for telling me to measure wrongly and refund the untouched padding. The woman that is the only one that can handle refunds was very smug and passive aggressive. Though I paid with a check and they electronically removed the funds from the bank instantly she insisted they write me a check for the discounted return. Let's hope the check is good! They must not be doing very much business and need to hold on to every penny. I will let you know if the check clears. Never going back there!

Just had carpeting done upstairs this last week. It took them two days and they complained about…read morehow it wasn't their job to take the drawers out of the chester drawers among other things. They was going to leave the job unfinished if a friend of mine hadn't stepped in and told them that they couldn't leave it like that for another week since my mom would had to stay at the local motel during that time which she couldn't have done. I had to pick up after them when they left the first night where they left scraps and thier trash in the house. When I asked them to run the vacuum cleaner to remove the scraps of carpet left behind after the job was done. They refused and said that it was my job to do that. They did move the furniture back in the house.

We love Hank's Carpet!! Excellent prices, service and turn around time from order date was…read moreexceptional. Every one I asked about carpet recommended Hanks. They were not wrong!!

Sales experience was excellent. Product selection was perfect. The installation team was on time,…read moreworked effectively, Cleaned up their overage and helped re organize furniture. I highly recommend Myers carpet of Dalton Ga as a go to excellent resource for home carpeting.

Everyone should order carpet here - I'm serious. I live in Chicago, but they shipped it at the…read moresame cost that local companies charged for shipping. And, their prices are incredible. They even did a wool serge (the cord-like stitching that goes around the rug) for $2.50 / foot which makes the rug look very nice. That price is also unheard of. Lewis (a local company) did cheap cotton binding for $5.00 / foot on a runner I ordered there. I found them just by googling "Fabrica area rugs" - and there they were. I worked with Linda, and she was very responsive to emails and accurate in all the details. She got me the quote right away. We set a delivery date. She helped rush it through a bit because another store had delayed me significantly with their inability to give me a price. So, I got a custom Fabrica 9 x 12 area rug for roughly $1000 delivered, when it was $1400-1500 here (and not even with a wool border serge - that made it around $1700 here). I love this place. Obviously they can't do wall to wall in another state, but shipping custom area rugs works quite well.

Absolute garbage sheet vinyl! Do not buy it. Spent $300 for the product and $300 for shipping. This…read morevinyl flooring rips and tares if you need to move kitchen appliances. I have so many indents in my floor from everything that has been sitting, you can see any nails underneath in the floorboards and god forbid you drop something. This company does not provide specific installation manuals, I requested one repeatedly and after much delay I was sent a generic manual from Google. We had no idea what products and techniques would be best to use to keep this flooring intact. Probably would have been worthless anyway considering the poor quality. Just installed this flooring in the spring and it already needs replaced. So much time and money down the drain. Their website is also a pain, I had to call to have them fix their "bug" so the sale percentage would apply to my cart and I am unable to post my review on the product that I bought due to a reCAPTCHA verification glitch.

I came across Carpet express on the Internet. I ordered a sample to be sent to me in California…read more The project was for kitchen and we were at the point in which it could not move forward without the flooring I immediately ordered a sample. I received a confirmation on Monday from Debra Collins. The sample did not come. I called a week later and spoke with Debra Collins. She checked on my order and said to me that sample did not get mailed out until Friday. It's a week later, haven't received it, Customer lost faith and Carpet Express lost a sale