My partner ordered a latte large in a take away as I went to Coles in the centre. When I returned she tasted the coffee and said to me that the coffee was sweet. I said she should return it as she didn't ask for sweetener in the coffee. When she returned she was told that that it had vanilla in it as was requested. My partner has never asked for such a thing. I simply said she never has that in coffee to which another staff member stepped forward and told me not to get angry. I was amazed as this was not at all my manner. I was then to by him that he heard this said by my partner twice. Which is amazing as my partner didn't know that this was even a thing. There was no offer to simply fix the problem. I understand that there may have been an initial communication error, but the aggressive response and the steff then blatantly ling for no reason was surprising to me.
If you go there.... Please don't ask them to fix a mistake. read more