Hello, My name is Zarith and we had the most discusting service from your food outlet at the address above. it is located just opposite the underground stationand paralel to the West Ham united football club. On out picture, it is next to Kings Road leading to Florence Road, London, UK. First of all, we are a family which consists of 7 people in total, with 3 adults, 2 kids and 2 baby toddlers. We came to the UK from Malaysia for the first time and were hungry so we got out from the Upton Park underground station. On 9th of june 2012, we were looking for West Ham united football stadium and based on our religious faith, we chose your particular food outlet as it is Halal. After a while waiting in the queue, which was quite a while, my brother in law placed an order in english for basically 1 set of family meal deal and a couple of chicken burgers. Guess what was the price that was asked to be paid? The man on the counter wanted F ****** FIFTY pounds for the two bags of food !!!! my brother in law was horrified and asked for the receipt but the man behind the counter refused!!! they were obviously came from either pakistan or afganistan, which dont do receipt at the end of any business service in their country but in our country we do as well as UK?/Europe?. we dont live in the dark ages anymore. The price altogether was about just above 10 pounds. then , the older guy came out from the back of the kitchen, not knowing anything in english and just stood there and cross his hand, as if we did something wrong. So, no receipt. then we sat down and after we opened the bag, they were no chicken burgers !!!! my sister told me not to confront them as it would in some way, blacken and denigrate the already sour mood that we had from the wrong pricing. btw, no one actually apologised for their wrongdoings. Of course, being a former broadcast journalist, i did not hesitate and went to the same guy who took our order and asked why there wasnt any receipt and where the chicken burgers were!!! naturally, i did raise my voice and the older woman who is the sister in law of the owner (presumably the old guy who cross his hand) was on my side and told me that she would smack the workers too. he gave one chicken burger. this is highly unacceptable, i asked him why did he said fifty pounds for the two bags of food, then he said he was joking!! we've never met this lowlife worker ever before in our life and he was joking about the price. Then i asked my brother in law, if he thought it was a joke and my brother in law said no. i think the two workers knew from our appearance, we were a pack of gullible tourists. for obvious reason, we dont speak cockney but our english is better than all of them combined. he then told me that he did not understood my brother in law's english !!!!! he was insulting us eventhough his indian/pakistani/afganistan english is even worst! we even learnt his language, urdu and hindi and he cant comprehend our basic english?!!!! how dare him! we are the customer. and how long has he been in the uk for? maybe they're illegal by the look of it. do check. ill forward my experience to all the relevant authorities, including Newham City Council, Visit UK, Immigration, and all the online food/business reviews websites, which i have already started. so there you go. we will wait for your reply. we will never go to your establishment and will do everything to tell about the sheer disgraceful services in that particular outlet. absolute shame on you, as well as the offensive half baked workers. Sincerely, M Zarith Kuala Lumpur, Singapore Amilin TV/Press TV read more