Jay is very professional and puts me at ease. He provided Compassionate thoughtful careread more

3 days now without my medicine even with me calling every day multiple times throughout each day. I…read morerecommend getting a manager to help hold the employees to the standards and policies set, such as prescribers having 48 hours to send in prescriptions as I am well past the allotted time. Zero accountability happening in this building and the only ones that suffer from this incompetency are the patients such as myself. The perception I get is that they do not care about your health, you are an account not a patient. If there is a manager, he or she needs to be replaced and better training for their employees as the team is not achieving their own expectations and policies they made. To sum it up go somewhere else do not go here

Psychbc wasn't listed on Yelp so I took the time to create the business. Hopefully that tells you…read moresomething. My particular counselor has been extremely professional but more importantly very, very helpful to me. One of the many things I appreciate about this business is they have a LOT of counselors to choose from and they work in tandem with their psychiatrists for the best possible treatment options if needed. They have a lot of locations which obviously is helpful and evening hours. I would highly recommend psychbc to anyone looking for counseling for any reason.

My counselor was not able to handle my Complex Post Traumatic Stress Disorder effectively. He was…read moreunable to be professional when I became triggered. His investment in getting paid became a huge issue in my treatment. He ended therapy when I was robbed of my life savings. He was also unable to make the agreement with me that we never discuss the financial aspect of treatment. He stated this is part of private practice. I disagreed. I was willing to stay current on my bills as I always had and to talk with billing as needed. Another family member had issues with her therapist being overly invested in the payments.

I miss you Doctor. I hope you're doing well and enjoying retirement. No one can take your place.read more

I find it inexcusable for a doctor that claims to be accepting new patients to not return a simple…read morephone call. My boyfriend called 2 weeks ago inquiring about becoming a patient after his previous doctor retired. He was told someone would get back to him. That never happened. To leave someone twisting in the wind like that is completely unnecessary and unacceptable. Take the 3.2 seconds and pick up the phone and tell him you're no longer accepting new patients if that's the case so he can make other arrangements. Very unprofessional way to run a medical office.

Had an appointment with my med prescriber scheduled for Saturday. Confirmed my appointment via…read moreautomated phone call and text message. Showed up to my appointment only to find out there's nobody there and the doors were locked.

I went for testing and the person who tested me was nice. It took about a month for testing, and…read morethey said I would get results by the end of Oct 2025. Mind you this was a referral from another doctor who wanted me tested, so they are calling asking if I got my results. So, I call Oct 30th and the phone is disconnected. The building is closed, and they have a number you can text. They said threw text they moved and they are waiting on the Supervisor Deborah Koricke to sign off to send it to me. I call about a week later and no answer, I text message again and they say all you can do is keep emailing her and hopefully she will get it done. They give me her email and I message. Now its Dec 3 and nothing. I talked to my doctor because he was asking about it again and he advised me to file a report with the Board of Psychology and to seek legal counsel. Please think twice before using this place. The original person I seen Rachel Fuller seems nice, but the Management is the worst I have ever delt with and I have bad anxiety and it's just making it worse.

My young child sees Lisa. She does an amazing job with helping us to have strategies to deal with…read morehis emotions. He is happy with the visits & it definitely has seemed to make a difference with his ability to express his emotions in healthy ways.

I suffer from ADHD and need to see a psychiatrist regularly to have my prescription filled when it…read moreruns out. My normal doctor wasn't able to fit me in before I left on vacation so I tried calling around the area to find someone who could. This place was the first to agree to accept an appointment within the same week, and from the service I experienced, now I understand why they aren't seeing a lot of business. The receptionist I spoke with was very cordial; she took my insurance info, told me she wasn't able to match me with a doctor of the preferred sex on short notice (which was understandable), and said I'd be meeting with "Ed." The day before my appointment I got a call saying, oops, they don't accept my insurance after all. I felt pressured the cancel the appointment. When I told them I'd be keeping it after all because there was no way I could find someone else less than a week before I went abroad, they sounded incredulous. On the day of my appointment I showed up 15 minutes early. I waited more than half an hour to be checked in. When they finally called me up front, they asked what day I'd like to schedule my psychiatrist appointment. Perplexed, I said that was what I was there to do that day -- see Dr. Ed. They explained Ed isn't a doctor; he's an intake specialist, and that the doctor would not be willing to see me without an orientation with Ed first. Would've been nice to know before I committed to an appointment, took off work to come, and waited for half an hour. If I saw the intake specialist that day, I could come back in for a real appointment next week sometime. This would, of course, cost me twice as much (off of insurance) since it was two separate sessions. When I asked them reasonably to be flexible being that 1) I was never informed of any of this and 2) was leaving the country that week, the receptionist (a different one) became highly defensive and claimed whoever made the appointment would have properly informed me of their process. When I respectfully disagreed, she accused me of being deaf. I asked to see an office supervisor and she shut the window in my face. I left unsure of whether the preliminary appointment was still on. My experience can't be an anomaly; they seem to have the process of strong-arming new patients into attending multiple appointments fine-tuned. I cant speak to the quality of their doctors because I was never actually allowed to see one. This place is a racket and is staffed by the rudest people. Would not recommend wasting your time at an office where the people working there seem to need help more than the patients.

I've have had a great experience, . Chris McCourt NP is kind, knowledgeable, and truly takes the…read moretime to listen. I always feel comfortable and well cared for. It's not always easy to find a provider you genuinely trust, and I'm so thankful I found Chris. I wouldn't hesitate to recommend him to family or friends!

I rarely leave negative reviews, but my experience with this office has been incredibly frustrating…read moreand disappointing. After accidentally missing an appointment, I reached out to reschedule and was told I could not because I supposedly had a past-due balance of $105. I knew this was incorrect because I had already paid $110 through the patient portal. Instead of investigating before denying care, I was simply told I couldn't be rescheduled until I paid the balance. After I provided proof of payment, the office admitted they had found my payment--it had been in a section of their system that only the office manager could access. While I appreciate the apology, this issue should have been resolved before I was denied care. The most concerning part of this experience is that these were mental health services. Patients seeking mental health care are often already in a vulnerable position. Being turned away because of an internal billing error created unnecessary stress and delayed access to care. Administrative mistakes happen, but patients should not bear the consequences of those mistakes. I hope this office improves its billing processes and communication so others don't have to fight to receive the care they need. I continue to see my therapist and nurse practitioner, Devon and Jennifer, who are amazing. My experience with the office staff is extremely poor.

I used this Greenbrook location for two years, I received dozens of spravato treatments at this…read morelocation. The providers, Dr Schmidt and the PA, Jenna, are amazing, caring, and professional. I can't speak their praises highly enough! Other than that, my experience with Greenbrook has been rocky. I would not recommend Greenbrook if receiving treatments regularly is important to you. There are very frequent issues with getting the meds through the pharmacies they use and I have had many issues with Ebony, the case manager. If you don't have a family member willing to spend hours on the phone every month to help ebony keep on top of things, I wouldn't recommend. At times they have forgotten to bill for months at a time and their intake method of using iPads in the waiting area isnt private. I would recommend finding another clinic.

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