My wife and I brought our GSP mix here due to unexpected weight loss. Tyler, and the rest of the…read morestaff, were amazing and put our minds at ease by laying out a clear strategy to figure out our dogs issues. This was our first experience here and we will definitely make them our permanent vet! Easy drive from East Gainesville.

Highly recommend this vet office. Staff always available to help in anyway they can. Very…read moreaffordable care and great hours - usually 7-5 Monday through Friday and limited hours Saturdays. The staff and Dr def go above and beyond to give the best honest care. We live a hour away but make the drive because the staff is always so accommodating and awesome! 10/10 recommend!

I found Cares through the certificate program for reduced-cost neutering. I made an appointment and…read moreshowed up with a 70# stray who had recently given birth (over the course of 72 hours!!) to 11 stillborn pups. I didn't know I needed a voucher so I didn't have one but Cares' charges were so unbelievably reasonable, I didn't leave. They took excellent care of this poor girl who, prior to being dumped by a sinister idiot, had been bred to near death. Dr. Biggs said she had to use forceps to take out her uterus in "shreds." Thanks to Cares, Reddy the Woesome (and awesome!!) Bloodhound is living her best life ... healthy, happy, beautiful and loved by everyone in the neighborhood.

I am very much a extremely over parenting dog owner. I make sure my dog has all of his check ups…read moreand shots and is always well taken care of. The one thing that has stumped me has been the cost of dental cleaning. Anesthetic dental cleaning can easily run over $1000 at many places. And that's even before the bloodwork! Not here. Dr. Wendy Biggs and her team include the cost of bloodwork included in the anesthetic dental fee (mind you my dog is a tiny size) I walked out of the door paying less than $300! This is a no-frills establishment out in the country. But the quality of care and the genuine thoughtfulness is unparalleled anywhere I have been. I only wish I lived closer so I could make Dr Biggs my dog's primary care provider. TL/dr: excellent affordable vet care

I just want to acknowledge Dr. Biggs and her incredible veterinary team Nikkole and Brandy, and the…read morerest of the staff are truly amazing. It's refreshing to find a veterinary hospital that isn't price gouging and genuinely cares about being affordable, so all pet owners can get the care their animals need. Dr. Biggs makes quality veterinary care accessible to everyone. Not only is the team extremely knowledgeable, but Dr. Biggs' 20+ years of experience truly shows in the level of care she provides. Even better, they don't make you wait for hours -- they are efficient and quick at getting your pet seen. I personally drove three hours to see them based on recommendations, and while I was there, I noticed clients coming from all over Florida. Just before I arrived, a man brought in a stray dog with a gunshot wound, and Dr. Biggs immediately stepped in to treat the dog without hesitation. I brought my Cane Corso in for an ear crop, and a week later I couldn't be happier with the results. I requested an equilateral triangle cut, and they delivered exactly what I asked for -- the work was excellent. I highly recommend Dr. Biggs and her extraordinary veterinary team to anyone looking for skilled, compassionate, and affordable care.

Outrageously overpriced! Over $340 for annual wellness and vaccinations is insane. Would not step…read morefoot in there again and wouldn't recommend anyone else go there either. Look at the bad reviews and how recent most of them are. Mostly all of the good reviews are apparently from when it was independently owned and now corporate greed rules.

After bring my frenchie to these people for years and spending thousands of dollars with them ,…read morethey have a policy to charge current customers an extra $50.00 to see your pet in a hurry. I never heard something so ridiculous. Yet another company profiting from an emergency, they should be ashamed..

My first impression was walking in the door to a very clean and really nice check-in and waiting…read morearea. The gal that checked me in was very nice and personable and I didn't have to wait that long before Taylor greeted me and took myself and Mimi (cat) back to the exam room. I made Taylor aware that Mimi was not a good patient due to a bad experience with a previous vet years ago. She's never gotten over it. Dr. Howard came in and was also made aware of how Mimi was abused and that she would be upset with anything that was done. Taylor and Dr. Howard were so respectful, patient and kind with Mimi. Mimi sensed that and although she still wasn't happy being there or them, she did very well. I also want to thank Kat assisting Taylor and Dr. Howard. She got what was needed in a timely manner & she has a great smile! A lot of credit to Dr. Howard on the best exam Mimi's ever had in 13 years! She was slow, gentle and very through. Prior to Mimi's rabies shot Taylor was sweet enough to get Mimi one of the tubes of what I call gravy. Mimi loves that. At first she was hesitant so I had Taylor put some in my hand and while Mimi was licking it up Dr. Howard gently gave Mimi her shot. Normally Mimi would have jumped and loudly protested. She didn't do either one! She did hiss which is no big deal, but her normal rage didn't happen. For the first time ever while I was talking to the doctor and Mimi was still on the examination table she laid down. I took my hand off of her and she stayed on the table instead of jumping down and running to get into carrier. That told me volumes about how much more comfortable she'd become on her first visit. All animal lovers know how they can sense positive and negative situations. That was a stamp of approval from Mimi I've never seen ever in 13 years! Mimi & I are new to Gainesville and after reading the reviews on Town & Country I felt confident in taking Mimi there. I'm so thankful that I did.

I love the staff at this place. My dog do too. They are always available to help and they make sure…read moreI understand what is going on.

They are always so welcoming and helpful. We have been there for a few different reasons from an…read moreemergency to just routine check up and vaccines. We took our older boxer there when it was her time to cross the rainbow bridge. They were very kind and we had a a room to ourselves that was set up more like a living room rather than an exam room it was a peaceful transition. We have had good experiences at this vets office..

I went there years ago with Dr Philpot. It was a top notch place back then. I was informed that…read morethis has changed and there is constant staff turnover and vet turnover, nobody stays long. I gave it a try during my first visit a tech was looking directly at my dog's vaccination records all typed out and said my dog needed rabies vaccination. I said no he had it . She repeated two times and stared at the one sheet document that it says he does not have it. I asked if I could see the document and she showed me, i immediately pointed to next rabies due 2028. It was very concerning. I Reported back to same place for my for my other dogs surgery. They weighed him and the surg tech came out and said we need a reweigh, 10 pounds difference ( good surgery tech) Sure enough the same tech that could not read a chart 3 days prior wrote the weight down wrong -10 lbs. So two dogs two mistakes same day. One would have gotten another rabies vaccination and the other potential meds/anesthesia issues. Furthermore they take dogs back for vaccinations. Do them in front of parents, these are our kids. First of all I want the vet to give vaccination and not in back room. Should not have gone here. It did not get better, post surgery i had issues. Called in the am, front desk said send picture, i did. She said she would share it with vet. 5 hrs later i had to call. She said oh yeah he said, .... why didn't someone call. There was more, it got worse not better. Just disappointed. To me too many staff members. Too many errors.

We brought our 15-year-old terrier to Haile Plantation Animal Clinic on Monday, August 10, after he…read morebecame extremely sick, stopped eating, and began breathing very slowly. Because of how much he was suffering, we made the heartbreaking decision to have him euthanized. We paid for an individual cremation and were specifically told that his ashes would be returned the following Monday, August 17. Based on that information, we believed he would be picked up and handled promptly. When I followed up on August 20 to ask if we could pick up his ashes since we hadn't heard anything, I was shocked to be told that the crematorium had only picked him up on Monday, August 17. That means our dog Riley apparently remained at the clinic for an entire week before even being transported for cremation. We received no phone call, no update, and no explanation that there had been any delay. Had we been told that our dog was going to remain there for a week, we absolutely would have made other arrangements. I would have personally transported him to the crematorium rather than leave him there for that length of time. What makes this even more upsetting is that we paid specifically for an individual cremation because it was extremely important to us that we receive our dog's ashes back. After being given incorrect information about the timeline, I am now left questioning the entire process and simply hoping that the ashes eventually returned to us are actually his. I understand that veterinary clinics may refrigerate or freeze remains while awaiting cremation. That is not the issue. The issue is that we were told his ashes would be back on August 17, when he apparently had not even left the clinic until that day. There is a major difference. When someone has just lost a pet they have loved for 15 years, communication, honesty, and respectful handling of their remains should be treated with the utmost importance. This was already an incredibly painful experience for our family, and the way this was handled made it significantly worse. We are extremely disappointed and offended by the lack of communication and transparency surrounding our dog's final arrangements by this clinic. Not to mention, we'll have to wait an additional week for him to be able to be picked up if they can even deliver on that promise, at this point, I have very little faith.

Absolutely love it here, especially the puppy plan which has saved us over $1k. I take both my pups…read morehere and leave them for boarding when I travel!

I've been going here for my cats for over a decade. I feel very comfortable here and have never had…read morea bad experience.

I'm sorry to inform everyone that the Ronald McDonalds House dog has passed away at a half life…read morespand. He was only in this place for 11 hours. I found it to be like a used car dealership where thy called me in to keep pushing the money deals up and up. No discounts were offered for us. Only college. No veterans first responders volunteers of RMHC only college people. I do the RMHC out of my own pocket on a fixed income for Fl. Family's in grave need. Max was 7 you and cost me when put down over 7000.00 while my monthly income is 1400.00. Sorry but this is not right. Ron