Schedule a 90 massage for 12, got a call from staff at 1112 asking if I can come at 1130, I said…read morefine, when I came they say they have to cut my massage to 60min, I obliged. The staff say they would refund me for the extra 30 min. My masseuse is very inexperienced, she often forgets to do things, her movements are unnecessary thereby creating noise as she moved around, her massage are not replicate from left to right, her pressure points are very uneven, it felt like she is very inexperienced, I was reluctant to tip her at all. The establishment is a noise trap, any time someone open the front door (with it insane door bell) or talk the next room over, I can hear everything, ruining the whole relaxing experience. EDIT: Tina reached out to me to explain the situation with her staff, I have upgrade from 2 to 3 star after talking to her, although I understand her situation however it does not change my experience at the establishment, should I visit the shop again and receive better treatment, I will make sure to update the change.

If I could leave zero stars, I would. Booked a DEEP TISSUE massage as a birthday gift for my mom…read more She homeschools my 2 younger siblings, she is with them 24/7, and she doesn't usually get a break. This was supposed to be a relaxing hour for her. I booked her massage with Tina because she had great reviews! First, Tina rescheduled the time of my mom's massage the day of without calling first to confirm that the time worked for her. When my mom called to see if she could reschedule for a different week instead, she didn't answer and texted back saying they actually could take her at the original time she was scheduled. As frustrating as that was, my mom still went to the appointment where she was brought back and informed THEN that she was scheduled with a different masseuse rather than being notified when they texted her. A simple explanation that they could take my mom at her original scheduled time but with a different masseuse would have sufficed. Still, my mom stayed and got a massage from this male masseuse that she didn't get the name of, otherwise I would tell you to avoid him at all costs if you do decide to come here. Although she was scheduled for a DEEP TISSUE massage, my mom described the pressure of the massage equivalent to my six year old sister giving her a massage. Massages are supposed to be quiet and relaxing, and this masseuse spoke the ENTIRE TIME and spoke with his hands, so her massage in total was probably 30 minutes. I paid $90 for a relaxing deep tissue massage, and my mom received a 30-minute back rub. And instead of using a massage oil, they used a thick dollar-tree feeling lotion. My mom said the best part of it all was the warm towel he brought out to wipe the lotion off her. Already, this whole experience has been HORRIBLE, but then my mom comes out to Tina ringing up a regular she apparently kicked my mom's appointment for. When my mom goes up to the counter to check out, Tina tells her the appointment was already paid for (by me) but that a tip wasn't left. I by no means was going to tip someone before they did their job, let alone would I have wanted my mom to tip after such a terrible experience. My mom is uncomfortable with confrontation and after Tina pushed by mentioning no tip was left 4 different times, my mom explained she didn't have cash for a tip. Tina jumped to say they could use her credit card for her to leave a tip. To say im appalled at the lack of professionalism by this establishment is an understatement. Quite honestly, I would want a refund because it was that much of a waste of time and money. Please, if you're looking to get a massage, go ANYWHERE else.

Gabrielle is Amazing!! I've been struggling with my skin barrier and having my skin feel really…read morecongested, but after just one deep pore facial, it feels so much better!! I feel so much better more confident with the direction i'm going to fix my skin. I definitely recommend!!

I was given a birthday gift card from my best friend. I was so excited because having a massage is…read moreabsolutely like heaven to me. When you first walk in, it's so beautifully set up. They checked me in right away. The rooms were perfectly lit - not too bright yet not too dim. The music was soft and at the perfect level. My massage therapist gave me different options as far as the type of massage. I stated as long as it's not a deep tissue massage. I had that once & for three days - I was in so much pain that it felt like I'd been in a car accident. So, knowing that he chose a shiatsu massage. I stated I tend to carry my stress between my shoulders and neck. Plus I'm so ticklish everywhere else! Having told him this, he began my amazing massage. It was the best gift that I could possibly received. When my massage was over - I secretly wanted to move in! I plan to give my best friend a massage there as well. Please try Escape Wellness Spa as you will walk away with out a care in the world and so relaxed!

Go here to get a massage! I never had a massage before I went to this place. The people were very…read morefriendly and knew what they were doing. I highly recommend this place to anyone who's looking for a place to get a massage. They are very good at scheduling you an appointment and getting you in ASAP. I called Friday afternoon to schedule an appointment, and they booked me an appointment literally within several hours on that same Friday night. How much better customer service can you ask for? Try this place out.

Easy to give 12th ave a 5 star review! Vicky, Michelle, Geri, and Samantha all paid close attention…read moreto areas we asked to focus on and even found the spots we didn't even know needed attention! Highly recommend this wonderful group of massage therapists that created a cozy and super inviting environment. The entire place was perfectly clean and I would come back again any day.

Song is the best!! Literally deep tissue massage was amazing…read more I have been going to this location for a few years. I will always ask for "SONG" His hands never stopped for an hour. And, $59 is a great deal. Other places want 90 and a tip of %20. This place rules. I can actually close my hands all the way today. Slept very wll last night.

I love that they take walk in appointments and they're available most of time apparently because it…read moreseems like they have a lot of workers. I don't like the fact that they don't ask any questions about your preferences so make sure you mention important details like pain, type of pressure, etc. I came for a relaxing massage and I had to ask three time to please go softer lol by the third time he laughed at me. Kind of uncomfortable moment. Lady in the front desk is super nice but unfortunately didn't understand what we were saying so it was hard to communicate. I'd give it another try if I'm in the area though. They have good deals.

Long day, stiff and sore, decided to stop in. Good: Upon…read moreentry I was immediately greeted by two women. I was taken back to a dim room where soft music was playing. I paid for an hour and was left to change. Cindy was professional, and did a good job adjusting pressure when needed. She suggested some advanced relaxation techniques also. No nagging for a tip afterwards, which was very appreciated! Bad: I needed to prompt Cindy to work some muscle groups that I thought would have been obvious, but she was very accommodating with whatever asked. Not perfect, but overall a very good experience!

I really needed a massage and found this place on the way to another stop and decided to give it a…read moretry. I'm sorry to have to leave a not so happy review. I came in and it seemed the place was empty. The lights were all off, but a friendly young lady came out to greet me right away. There was a strong language barrier as she quickly led me to a room in the back. A few minutes into my massage, the phone rang and she left the room to go answer it. I don't realize it at the time, but when she came back in, she brought the phone with her which rang again and I could hear an older male voice stating he had just called. She told him again she needed about 20 minutes. I was wondering "20 minutes?", I just got on the table! Then a man came into the business and she left me again to go talk to an older man in the lobby. Apparently there was another therapist in the building that I didn't realize was in there with us. I'm going to guess he went to the back as I didn't see him when I came out about 10 minutes later. I definitely didn't get my moneys worth and definitely did not received my whole hours of massage after all of the interruptions. I would not go back for other reasons as well as I didn't feel comfortable.

I always have the best experiences when I come here. It's a…read moretime to decompress and try to let my mind be still for the allocated time. If you haven't tried it you should!

There are no words to describe. My back is actually really sensitive. It's very difficult for me to…read morefind someone who can use gentle pressure. In fact, I almost fell asleep at one point! My shoulders feel amazing, and even if it's just for relaxation, will definitely go again! Thank you so much! Was worth every penny!

Everything I expected ,friendly staff ,relaxing, great services,very clean and leaving wanting moreread more

Excellent massage . Stay the spa is wonderful. I have back issues and feet issues . The massages…read moreare great ! They are always professional! Clean friendly environment.

Great experience. I'd recommend Ela she was great getting the areas that bugged me most and was…read morereally polite.

I enjoyed myself thoroughly. I had never experienced hot stones before and what a pleasure…read more The massage was very decent, the facility appeared clean, Jenny (?) was fun/ny. I did leave quite happy! Altho do expect they will try, as all do, to get more tip than whatever you offer.

Aroma therapy massage was excellent. Tan does an amazing job. Very professional and explains in…read moredetail what outcome will be. I'll definitely be back!

Absolutely hands down worst experience I've ever had and I've been getting a massage once a month…read morefor the past 12 years. So the address that's on google maps is NOT ACCURATE. The true establishment is actually east at 4400 Bayou Blvd. I initially called, no answer. I received a call back from a personal number and the lady on the phone said she thought I scheduled for 7pm. I let her know that I've never scheduled before so right off the bat I should've taken that as a red flag. She said she wouldn't be able to get me in for an hour to which I said that's okay I'm looking for something sooner so I started heading home. On the way home she called and said she could get me in 30 mins and asked if I was at the location. I said yes. She listed a specific nearby establishment and it seems there was a misunderstanding. 30 mins later come to find out the establishment was in a DIFFERENT CITY! She then shares her location with me but it immediately expires. After that she finally gives me the address but no building number. I call, no answer. She calls back and says she's coming out to meet me but the address she gave me put me on the whole other side of the complex. When we speak on the phone she asks me if I can just reschedule.... Are you kidding me?! What a waste of time and gas! We finally found each other after 10 mins of looking, only for her to tell me there's no one available to give me a massage!!!!!! What?!?! She brings me up to the establishment which is tucked into a corner, upstairs. Yeah, "easy to find". She did offer me 1/2 off should I choose to book a future massage which is the only reason this review is 2 stars and not 1. I won't be coming back, I've dealt with poor management before and it can destroy a business. I'm sure the therapists are great but I'm not willing to drive out here again and have someone "last minute cancel or reschedule". This seems like the kind of place to do something like that. Advice: Update your google maps app location, it's misleading, unprofessional, and confusing to customers who are legitimately looking for healthcare. Additionally, don't blame your customers for using the app they prefer. Update your location or take it off the site, you manage a business, it's as simple as that.

The service was terrible. I was asked to pay $80 for a hour before receiving the massage. After…read moreexplaining how weird that process was the owner allowed me to get the massage. Unfortunately, the therapist kept a thick towel on my back the entire time and barely rubbed my muscles. The whole experience was one I never experienced before.

It was affordable and they did the best job!! They got every muscle and it was very relaxing!!…read more10/10 experience