Their response to my posting for the job was very fast. I set a time for them to look at the…read moreproject and give me a quote. Not only did they take the time to explain what my real issue was but also gave me options for fixing it I did not think I had and then did the repair while they were there. They were so professional and courteous, I was very impressed. I do not know how to say enough about how great they were. I well simply say I know who I am contacting for my next project :)

I had this business come out two different times for two separate problems. They were courteous and…read morevery professional. They came out, gave options to fix the problem and quickly fixed them. I cannot say enough wonderful things for this business.

I'll tell you my experience you decide if you wanna work with these people, they came out to my…read moremom's house, who is 89 years with dementia and had to snake the sewer drain on dec 17th. The charge $335 which I thought was a little excessive just to snake a sewer line. We paid it and I said well that gonna fix it. On December 29, they had to come back out because the same pipes were backed up again. They charged her another $300. I thought that was a little excessive and when I asked about it, Tammy, the owner said you're more than welcome to take your business somewhere else, Well, that's what I'm going to do and I suggest if you're reading this review, you might want to think before you deal with these people tell me an attitude of arrogance. Looking at the reviews below, I'm assuming I'm not the only one that's having this issue and their arrogance!!!

I requested a quote for a replacement of an old heat pump. 2 guys came out and knew their business…read moreand work end pretty good, we went over some options and I was told they'd turn in the info for a quote next week. In the mean time, I also spoke with their boss or the owner, not sure which she is, about this not being a priority wanted it done in September versus middle of August, I was trying to get ahead of a potential failure. I never heard from them, no quote nothing, I reached out again to her and still no reply. Pretty much ghosted me!!! So, I turned my business to Rite Temp out of Marion, within a 10 day period from, on site quote, to replacement, tested and running, I am very impressed with Rite Temp.

We bought a 30 year old, near 4,000 sf home a couple years ago and trusted Hopkins County Heating,…read moreAir & Electrical to replace an HVAC unit, add a whole-house dehumidifier and install a Gree split mini system on one end of the home. It was a DISASTER! In replacing a horizontal natural gas heater/air handler in the attic, they installed the wrong equipment, which caused them to run flexible ductwork to align the system that SHOULD HAVE lined right up with the original ductwork. It's a DISASTER up there, AND they left a huge mess for ME to clean up! When I complained about their work, the job manager (owner's son) told me he'd have it fixed, AND DID NOTHING!!!! Also, the dehumidifier job was soooo bad, I had to tear the flexible ductwork apart and re-tape connections all back together myself. Now, two years later, it sounded like the Gree unit was having fan issues, so I asked them back, thinking it would be covered under the five year warranty. Upon their visit, they explained this was normal operation AND JUST BILLED ME $95 for the advice, never warning me of this possibility! NEVER AGAIN! Beware of this company! I'm sorry. I have NEVER been so disappointed in a company, in all my life!

From the owner: Services Offered Include: New Installation, Upgrade and Replacement, Preventive Maintenance,…read moreService Agreements, Extended Warranties, Service Repair, Sheet Metal Fabrication, Air Duct Sealing, Light Commercial Services, Electrical Services and Blower Door Testing.

I called them at 8:00am. The lady was nice and courteous. She said they would call before coming…read moreout and a few minutes later, they were on their way. There were 2 plumbers. Couldn't ask for nicer young men. They answered all my questions. I had a leaky hot water heater and they found out a pipe was leaking and they fixed it promptly. The price was reasonable and they were done in less than an hour. I recommend them highly and I'll call them for my plumbing and heating needs from now on.

We have used Prow Brothers since moving to Madisonville. 3 times they have left us without heat or…read moreA/C for days. The last time we were told they would show up, no call. Nothing. When they finally called days later they only made excuses. They hung up on me when I finally snapped and said no excuses, stop talking. I will never use them again. BTW the new company that did show up sold us a completely new unit.

Avoid Floyd's!! At first, Josh and his team were friendly, but when issues arose, their…read moreprofessionalism disappeared. After installing my HVAC in early 2024, they did a pre-summer check-in and assured me everything was fine. Days later, a severe leak from my attic unit caused water damage. It required lots of time, visits, multiple repair attempts, and when we were finally almost done: one of their techs put a foot through my ceiling. Rather than handling the issue directly, Floyd's forwarded me to their attorney without notice. They originally promised not to bill me for all of the failed repairs, then billed me over $1,200 months later. Worse, they STILL refuse to reimburse me for damages unless I sign an NDA--a shady and unprofessional move. It's been almost a year, and Floyd's has done nothing to make things right. Avoid them at all costs.

Took 3 month to fix my Furnace, I live on a fixed income at 78 yrs old, was in the mid of winter,…read morehe sent a guy out to collect his initial 85.00 SVC call, said it needed a part. he lied no one came to fix it. He kept my 85.00 after he said he would send it back. in these days I have to wonder if that is how he treat his mother or a family member. So very sad business integrity really lacking. We were able to get another heater and person to come and fix it. Thankfully. To date Mr. Floyd has not sent our money back, This is beyond Christmas, he was originally hired October 2024.