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Same Day Awards

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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3 years ago

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Discount Trophy Awards Center

Discount Trophy Awards Center

4.4
(9 reviews)
3.3 mi

I brought a wind chime to this location to have an in loving memory quote engraved for a dear…read morefriend who has just lost their mother. A woman approached me from behind the counter with an extremely off putting attitude before I spoke a single word asking what I needed. As I am explaining what I was looking to get done and pulled out my phone to show her a picture reference, the woman snatched the phone out of my hand before I was even done with my sentence and goes to a back room with my personal cell phone. After consulting with someone for about 2 minutes she comes back out to me and says there's nothing we can do. With no explanation as to why they could not engrave the piece I asked the woman for an explanation. Her response was they do not have the capability to do a flower stencil. Then added she did not know what material the piece I wanted engraved was (that was clearly metal).. I asked if they had any alternative options, which I was aware they did as I had been to the local before and had a piece done and added to a box. She asked me where my friend was planning to put the piece, I said anywhere she decides, to which she replied we can't do anything because if she puts the piece outside it would ruin, as if I couldn't just explain to my friend she can't put it outside. Additionally to that she never even asked if I wanted the flower she stated they couldn't do based off the reference picture or if I would be okay with just the script and dates. She also never asked what material the piece was like I couldn't just look that up to verify it was metal from the website I purchased it from. This woman clearly did not was to service me for whatever reason that may have been... from the start and did not hide it. My previous experience there was with a younger gentleman who was great, but based off this experience I will never return! Knowing this I politely told the woman to have a great day anyway and left. I immediately looked up other engraving services and found Engrave Your Gift in New Britain, CT. The gentleman serviced me right away and the piece came out absolutely perfect! With flowers and all.. I would recommend them over Discount Trophy a thousand times over. My friend absolutely loved her gift and was extremely emotional because of the meaning and how beautiful it turned out.

"I absolutely love Discount Trophy! I've ordered three trophies so far, and every single one has…read moreexceeded my expectations. Their quality, customization, and customer service are exceptional. I'm already back to order another award for my company president! Discount Trophy truly deserves a 10 out of 5 rating."

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Trophies
Discount Trophy Awards Center
Discount Trophy Awards Center

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Sportee’s Custom Apparel & Awards

Sportee’s Custom Apparel & Awards

3.7
(3 reviews)
39.9 mi

Great customer service. Have done many orders here for my students and staff. Superior quality…read moreshirts, reasonable prices, and very personable people. One of the few places left that has that personal vibe. Big variety of choices to meet your team's needs.

I stopped in today hoping to order just four custom screen-printed T-shirts for Father's Day. I…read moreunderstand that every business has policies regarding minimum orders and production timelines, but what I did not expect was the complete lack of customer service. The employee behind the counter barely looked up from her phone (or whatever she was doing) before dismissively telling me there was a 12-shirt minimum and a 2-3 week turnaround time. There was no attempt to be helpful, no effort to discuss alternatives, and certainly no appreciation for someone who walked through the door looking to spend money. What makes this even more disappointing is that I have been a customer in the past and have spent thousands of dollars with this business. Unfortunately, based on today's interaction, that clearly means nothing. I didn't even bother explaining my history with the company. I simply turned around and left. If I wanted an impersonal, dismissive experience, I could have ordered online and saved myself the trip. Customer service is supposed to be what separates a local business from a website. Sadly, that wasn't the case here. I will not be returning and cannot recommend this business. There are plenty of other companies that will treat customers with courtesy and respect. If you're looking for custom apparel, I'd suggest finding virtually anyone else. Even an online ordering experience would have been more welcoming than what I received today.

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Trophies
Embroidery
Embroidery
Sportee’s Custom Apparel & Awards

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Same Day Awards - trophyshops - Updated June 2026

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