I brought a wind chime to this location to have an in loving memory quote engraved for a dear…read morefriend who has just lost their mother. A woman approached me from behind the counter with an extremely off putting attitude before I spoke a single word asking what I needed. As I am explaining what I was looking to get done and pulled out my phone to show her a picture reference, the woman snatched the phone out of my hand before I was even done with my sentence and goes to a back room with my personal cell phone. After consulting with someone for about 2 minutes she comes back out to me and says there's nothing we can do. With no explanation as to why they could not engrave the piece I asked the woman for an explanation. Her response was they do not have the capability to do a flower stencil. Then added she did not know what material the piece I wanted engraved was (that was clearly metal).. I asked if they had any alternative options, which I was aware they did as I had been to the local before and had a piece done and added to a box. She asked me where my friend was planning to put the piece, I said anywhere she decides, to which she replied we can't do anything because if she puts the piece outside it would ruin, as if I couldn't just explain to my friend she can't put it outside. Additionally to that she never even asked if I wanted the flower she stated they couldn't do based off the reference picture or if I would be okay with just the script and dates. She also never asked what material the piece was like I couldn't just look that up to verify it was metal from the website I purchased it from. This woman clearly did not was to service me for whatever reason that may have been... from the start and did not hide it. My previous experience there was with a younger gentleman who was great, but based off this experience I will never return! Knowing this I politely told the woman to have a great day anyway and left. I immediately looked up other engraving services and found Engrave Your Gift in New Britain, CT. The gentleman serviced me right away and the piece came out absolutely perfect! With flowers and all.. I would recommend them over Discount Trophy a thousand times over. My friend absolutely loved her gift and was extremely emotional because of the meaning and how beautiful it turned out.

"I absolutely love Discount Trophy! I've ordered three trophies so far, and every single one has…read moreexceeded my expectations. Their quality, customization, and customer service are exceptional. I'm already back to order another award for my company president! Discount Trophy truly deserves a 10 out of 5 rating."

Excellent, friendly service from start to finish--quick, professional, and honest. Highly recommend!read more

Ok they were FANTASTIC!! I wanted to engrave my son's graduation gift! A Movado watch, and couldn't…read morefind anywhere that would touch it nor even resize it. This was the quickest, most efficient process I have ever had with a watch and will be back! Thank you!

I stopped in today hoping to order just four custom screen-printed T-shirts for Father's Day. I…read moreunderstand that every business has policies regarding minimum orders and production timelines, but what I did not expect was the complete lack of customer service. The employee behind the counter barely looked up from her phone (or whatever she was doing) before dismissively telling me there was a 12-shirt minimum and a 2-3 week turnaround time. There was no attempt to be helpful, no effort to discuss alternatives, and certainly no appreciation for someone who walked through the door looking to spend money. What makes this even more disappointing is that I have been a customer in the past and have spent thousands of dollars with this business. Unfortunately, based on today's interaction, that clearly means nothing. I didn't even bother explaining my history with the company. I simply turned around and left. If I wanted an impersonal, dismissive experience, I could have ordered online and saved myself the trip. Customer service is supposed to be what separates a local business from a website. Sadly, that wasn't the case here. I will not be returning and cannot recommend this business. There are plenty of other companies that will treat customers with courtesy and respect. If you're looking for custom apparel, I'd suggest finding virtually anyone else. Even an online ordering experience would have been more welcoming than what I received today.

Great customer service. Have done many orders here for my students and staff. Superior quality…read moreshirts, reasonable prices, and very personable people. One of the few places left that has that personal vibe. Big variety of choices to meet your team's needs.

I ordered two awards. They came out great. Nick was easy to work with and he could not do enough…read moreto make me happy . They are fairly priced and I am happy with the product. They are in a convenient location with plenty of off street parking

From the owner: When you're looking for screen printing or embroidery for apparel, gifts, awards, or any…read morepromotional product, we're the team to work with. We are specialists when it comes to event merchandising and promotional needs for businesses, sports teams, schools, and events, offering a vast selection of products and customizations.

Persnickety Promotions has the ability to create custom acrylic work and did just that for the…read moreCatherine Violet Hubbard Foundation. Creating a custom item takes time and tweaking but Denise and Cary were patient with my direction and willing to make several changes along the way. They provided several samples until the color was just right. The finished product was exactly what I envisioned.

I had a wonderful and very personalized experience with Denise with her help picking out a wedding…read moredress! Before I came in for my appointment she had scheduled a zoom meeting with me to connect. I really appreciated that she asked about me, my fiancé and what our life style was like to try and get to know me better. I explained the type of rustic country wedding we are planning and talked about what I was looking for in a dress and when I came in for my appointment she had 5 dresses waiting for me in the dressing room. They were all exactly what I was looking for and it made it hard to choose, but there was no wrong decision. I highly recommend going if you're looking for attention to detail and a great experience.