"Same Day" appliance service. No. Contacted them regarding our washer needing repair. Was given an appointment for that Friday....then received a call stating it would be the following Monday at 1. I accepted as I needed the washer assessed and hopefully fixed since we need clean clothes and all, right? So Monday came....1:00 came.....I allowed a couple of hours since perhaps they were busy on a Monday. I called the office at 3:00 asking for an update. Seconds after hanging up I received a call from the person who was supposed to come check our washer and he stated he was out of town on a "family emergency" and could come on Thursday. I'm confused about how someone has an emergency yet doesn't bother to inform paying customers that they have an appointment with that they're unable to come, and I had to call and ask what was going on and why they weren't here. I didn't realize it's my job to chase people around. This is very poor business practice and they should probably change their name from "Same Day" to "Eventually, maybe" Appliance Repair. I didn't bother keeping the next offered appointment because it had dragged on for long enough. Rather pathetic and disappointing. read more