My wife and I had our first night out without our baby in a LONG time, so we were excited to go somewhere that we'd been looking at for a while. We were pumped, we were ready to go.
I called up and made a reservation. Apparently we scored the last table. Excellent! We were in at 7:30!
Upon arrival we approached the entrance. The place was half empty, so I was wondering if perhaps there were a few no-shows, if we had the last table. There was no sign of a 'please wait to be seated' sign, and none of the waitstaff paused long enough for us to be directed to our table. So I made my way up to the counter and asked where we were seated. The woman behind the counter pointed at a table in the corner. I asked if that was us, and was given a quick 'yep'.
Ok, sure. Fine. A bit abrupt, but it looks like a large table is clearing out and ready to pay, so I can forgive that. My wife and I went to have a seat.
And thus we start the waiting game (it does suck. Play Hungry Hippos instead).
When we sat down, we made a concious effort to leave our glasses overturned (the international sign of 'No one has been to see us yet'). Numerous waitstaff went past, while we sat, waiting for a glass of water, waiting for someone to take a drink order, waiting for a menu.
I saw every staff member in the place walk right past, not one acknowledging our presence.
After ten minutes, the woman behind the counter had finally dealt with the outgoing table. Finally. She must be the only one who actually deals with customers. She walked up and then... turned left and started cleaning the table of the people who had just left. There wasn't anyone waiting for a table, everyone else had food, and we had had absolutely no interaction with a member of staff since sitting down.
Another five minutes pass. She's cleaned that table and set it, then gone onto another table! Five minutes more, and we just walk out.
So yeah, the food looks alright, from what we could see on other people's plates. But I couldn't tell you about it. I don't even know what's on their menu.
Service was a 0 to such an extent that I can't honestly review it on anything else. read more