This review is 2 years long overdue. Back in June 2024 looking for a low mileage ford flex ,they…read morewere discontinued in 2019. So finding nothing local in 100 miles , opening the cargurus up to nationwide ,I found one at Ronnie Watkins Ford. I had bought a 2012, traded that for a 2016 and in 2024 wanted to get another newer model. Watkins had a red one with the 19 inch rims( always wanted the bigger wheels) I called and reached Mike, a salesperson. I explained that in New England all the 5 year old Felix's had 70-80-90 thousand miles and there prices were around 29 to 32,000. I use these cars instead of ford f150 trucks for work. Ok, enough of the I'm sold. I have a bunch of airline miles and flew from Manchester NH to Birmingham ,rented a car, drove an hour to the dealership and test drove the car. Checked all the factory hologram seals on the car to make sure no accidents or non dealer parts. Again this is my third flex.Their price was 8000.oo less then any flex in New England! So now I am sold and have to arrange to get this car up the New Hampshire. I gave a deposit signed paperwork, and bought an extended warranty . called an independent car transport and now fly back up to NH home in one day. Got in at midnight. i overnighted a bank check and a NH temp license/registration . Now I have to wait and hope all goes well. There are 10 things that can go wrong. The independent transport company is picking up the car on a Saturday . Mike the salesman is off and Patric the manager called me and said he took phone pictures of the car so there's a record of no damage as the transport picked it up. THIS KIND OF SERVICE JUST IS NOT HEARD IN NEW ENGLAND !! The transport driver brought the car up and we received it late Monday afternoon in perfect condition. he forgot the second key fob. I called Mike and they over-nighted the fob to me 2 days later. Again this is never the service here in New England..usually they just tell you to buy another! The transport cost 1100 bucks, the extended warranty was 2000 and add in the price i paid,I saved over 5000 bucks and the dealership was a pleasure to buy from. If I could get anywhere near 5 grand off a price in New England, the dealerships usually give you pisspoor service, (like idiots are are incharge. )many of the tactics here ; The check get cashed but the car isn't ready for pickup, or some other title problem ...usually turn into a stressful experience. Am in my 70s and after buying over 25 vehicles for myself, family and my business, Ronnie Watkins Ford gave me the best experience , eleven hundred miles from home.

Brought my truck in for 100K servicing and to get my brakes replaced. Picked up my vehicle a couple…read moredays later and noticed that the brakes didn't feel like they were worked on (having to push all the way to the floor). I contacted the owner, who then had Jonathan in the service department contact me (he was the guy who I initially dealt with). I had to come back in a different day, having to take off work, and they couldn't even provide me with a vehicle because of their mishaps. Jonathan could see my frustration and didn't even seem to care. If you have a better option to take your vehicle to, I would recommend it. I will update if anything actually happens.

I traded my Nissan in and I found the best infinity ever. They were considerate and answered all…read morethe questions I wanted and gave me a great deal.

Ask for Adam!! He was such a big help. I love when you get someone who knows what it's like in the…read morereal world. He's friendly and very relatable. There was no pressure and he respected our budget. They helped my husband get in a vehicle we could afford highly recommend

Had a flat on my wife's rogue.Had 50,000 miles on the last set of Goodyears purchased from…read moreMavis.Purchased 4 new tires .We left the car there to do some running around and it was ready when we returned in less than a hour.Service is great and the price is competitive.They kept The Working Man Review rolling.

Had to bring my wife's car in due to the blower now working correctly in her heater. The fan was…read moreblocked by leaves and stuff. Had me in and out in about 30 minutes with a new cabinet filter and heat works!

I spoken to Chris multiple times to get prices and set up the appointment, each time he was…read morefriendly and helpful. We dropped our truck off at 8 as instructed and got the call at 2, that it was done. The service was great. Took a tad longer than anticipated. But overall a great experience. The price was reasonable.

I've used Garrett tires several times and had only great results from new tires on my personal…read morevehicles to new tires on one of our fire trucks as well as engine and turbo work on personal vehicles. I was treated like family and they always call me back to show me what this or that is. Great prices great people

I was able to get right in and the service department was very nice and professional.read more

If I could leave 0 stars for this dealership I would. Where do I start? From start to finish, this…read moredealership has been an absolute nightmare to buy a car from. DO NOT plan on buying a car from this place if you live out of state, unless you want headache after headache. You can call and talk to 5 people and be told they will call you back and guess what? THEY DON'T. Employees at this place are extremely unhelpful and could care less about your time. We bought a vehicle from this dealership on 11/9 and live about 2 hours away from this dealership in GA. 1st issue; Took over 2 hours for them send over the CORRECT contract to our bank so that they could write us a check that morning, so we sat at the bank until after they closed because of this. 2nd problem; We drive 2 hours to the dealership (called to let them know before we left that we were on the way), and the vehicle wasn't even ready. Had to wait for them to fill the vehicle up with gas after we sat there for 2+ more hours to finalize everything. 3rd problem; Paid full price for all weather mats that were literally taken out of another vehicle on the lot, visibly used. At this point my wife and I were ready to go, so I bit the bullet and just cleaned them up myself when we got home. Braiden and Alex both who helped us seemed to have no idea what they were doing the entire time. Braiden was new, so I can understand, but Alex who was "training" him was extremely inefficient in the entire process, who ended up leaving throughout the middle of the process. This now had us sitting there with someone very new (not his fault) and waited 30+ mins at a desk for the finance manager who apparently didn't even know we were waiting after we asked 3 times how much longer this was going to take. 4th problem; We have now had the vehicle for 20 days, and the bank we financed with still hasn't received information, the tag office also say that they haven't received anything. They failed to date our tag for a month out, so we had to get a temporary tag just to be able to drive the vehicle legally. This was after we called and they assured us a new temp tag was being mailed. Jeremy (The General Manager) has seemed to try and be helpful, however good luck having his employees forward any messages for him to call you back, you will have to keep calling and eventually get his direct number for communication. Jason who we spoke to 2 times never relayed our message for Jeremy to call us back ASAP due to the constant issues. STAY AWAY FROM PLACE.

We had a Chevy Tahoe with all the bells and whistles. I loved that SUV but she was getting on in…read moreyears and we have kids and extra kids so I needed the room and conveniences that come with all of that so I am not their only toy. Our salesman Paul, was amazing and patient because I drove almost everything they had on the lot. He brought out 7 keys to different SUVs so I could drive and look at all without waiting. (I have little patience) He was funny, kind and true to his word. Even though they didn't have to, they paid my Tahoe off completely and then some. They gave us a military discount which pleased my husband and me because his service to our country was not easy and still impacts our daily life. We first went to the dealership where we bought the Tahoe and another car in the same month and they were not willing to do even the smallest of courtesies. I couldn't stay the day we bought it to have it detailed (2023 but they wanted to clean it anyway) and said I could come back another day and they would even fill my tank up. Almost a month later and a trip and back to the beach, with the dog, and they detailed my car and filled it up. We also got a years worth of free oil changes. We didn't feel like we were just a sale to them. Trading my Tahoe was hard but it was just a vehicle. What I got in exchange was a trustworthy partnership that I hope continues for many years to come.

We saw a pickup truck for sale online and drove the 80+ miles out here because when I called to…read morecheck if it was available, it rang and rang and rang and rang, then I was disconnected. We ended up buying another truck they had on the lot. The price was fair, but an $800.00 dealer document fee is outrageous. Really liked our sales person. I hope he continues to do well there. We were there until almost closing time, I watched the woman at the information desk pack her things at 5 minutes before closing and book home while the phones were ringing. Maybe the manager should do something about that.

Went in late tonight around 4. I was just looking. Ended up buying a car. The salesman was super…read moresweet. Worked with us on the down payment. Was very nice about staying late. Excellent customer service and fast transaction. Even told us to come back Monday and they would change the oil. Highly recommend.

I have sent numerous customers to them and I know of 2 that actually bought vehicles from them…read more Traditionally every car dealership pay a $100 referral or bird dog fee. I could have sent these customers anywhere and they would have bought. I assumed Robert Cobb Motors had a good reputation etc... I called and spoke with Bernardo (the salesman) everytime before I sent these folks to him. I wanted to verify he was there to help them and confirm id receive my referral check. After calling and getting the run around for 6-8 weeks and speaking to 4 different people, I have yet to receive anything. It's pitiful they are not willing to do what any other car dealership does to show gratitude for the free business and potential life long customers, repeat business and future referrals they would receive from these customers and myself. Needless to say, I don't see myself sending anyone else there ever again unless they decide to make things right. I can plug them with 5-10 deals a month. That's alot of free business plus how it would grow from there spouses, kids and relatives getting sent there. Apparently they are not interested in selling more than what they ate or growing their business.

They were great to work with. Did what they said they were going to do. Showed up as promised.read more

Extremely Unprofessional. Driver was LATE. When I called to find out why my teenage sons car had…read morenot been picked up within the time frame he gave me, he said he had a late night and was just getting out of bed... I still gave him time to get to my sons car but when I didn't hear from him an hour later, I cancelled his services and found a new company. DO NOT USE THIS COMPANY.