Service is unprofessional and very rude.
Last Saturday we went there with a group of 8 in order to have coffee and some cake. Before one of us decided spontaneoulsy to get a small cup of frozen yoghurt. Instead of waiting the others decided to sit down at "Metzgerei Schmitz" to get a cup of coffee and a piece of cake. Since we wanted to rejoin the group we went there and sat down, too. First thing that young waitress said in a very unfriendly tone was. "Do you see those white stripes on the floor? Don't put them over those lines." How about a "welcome, nice to have you here"? Well, after she brought the first drinks, she realized that the frozen yoghurt has not been finished completely she startes her ridiculous act. Instead of making her point in a friendly way she started attacking us in a way I have never experienced before and she wouldn't stop talking down to us, all paying customers btw. We stayed calm and friendly and asked her to make an exeption so we can finish that damn yoghurt. Just to be clear: just ONE small cup. We all orderd something from their shop, which doesn't not sell any ice cream. However, we accepted her point and even apologized. She kept going and got really mad. That is THE way to talk to your customers! After we decided to order to more drinks, the others just received theirs and we wnated to avoid ruining the mood, another waitress came out and started IMMEDIATELY attacking us again in a even more ridiculous and rude way.
And that is when WE offered her to pay and leave immediatly even though we haven't finished our drinks and cakes. She said: "Now that is not fair. You are putting a gun right on my chest!" We STILL stayed calm, but everybody thought WTF!?! We offered her a solution and still she wanted us to stay. They clearly were untrained staff having a bad day and looking for confrontation. Coming from a service oriented company I would have handled this situation in a more professional way instead of making everybody uncomfortable.
We went inside in order to pay and talk to them again saying that their were quite unproffessional. Another waitress listened and was friendly but the other two tried to ignore us. And when they made a comment their turned their back towards us.
Conclusion:
Sure brining your own food is not the way to go. But is was only one half eaten cup and we wanted to join our group again. Sometimes it is wise to make exceptions especially when EVERYBODY is ordering food and drinks anyway.
And next time train your staff, at least a bit. Offering good food is not enough, excellent service is part of a product!
There are other places people should check out.
We all will not come again.
Worst thing is knowing that Metzgerei Schmitz will be happy to hear that. read more