I have waited quite awhile to write this review, I keep forgetting then postponing. I hate writing the really bad reviews, especially for salons. Salons and spas should be delightful places where everyone relaxes, beautifies and enjoys themselves. I personally love writing long winded Yelp odes to my bliss after my various spa/salon/massage experiences. It should not ever be a terrible experience in my book. A friend of mine got a pair of groupons to this place for manis and eyebrow waxes. My eyebrows had been ruined at another salon prior to using our groupons and they were growing out badly. I wanted a clean up of the strays and nothing more. My friend was just doing basic maintenance. Both of us ended up dissatisfied. My brows were not further butchered as far as shape but she did take off more than I asked and they were so so red after she was done. My brows stayed that way forever (thank goodness for bangs). Later that night people were still giving me funny looks. My brows did not bleed but on the one side there was a little scab like problem the next day that had not been there the day before. Now I am sensitive skinned but nothing like that has ever happened to me before. I think I may have been double waxed or something. I have been afraid to get them taken care of since, they remain bushy and odd as I grow them out. My friend just got hers done too thin. After repeating *not too thin* over and over like a mantra to the waxer that is exactly what occured. She was not thrilled and kept looking at them in disbelief. At this point what can you do? She is one of those uber polite types and I would have prompted her to bitch on the spot but the look on her face let me know she was close to crying (which she hates). Our nails were fine. Nothing to brag on but neither were they anything to complain about. No one here was friendly in the least though, we were not offered drinks or anything. The whole groupon thing definitely seemed to annoy the whole staff. We were not made to feel welcomed to be here and that just ruins any experience. I let my experience go and chalked it up to a bad experience gained by being cheap (my services were paid for by my friend, all I did was tip for both of us). My friend however did pay (Groupon) and she did complain to someone on staff here in the salon who was apparently rude and unreasonable in return. Now they have lost nothing in me. My experience would have had to have been mindblowing for me to trek out this far for a repeat (which is why I did not bother to complain). My friend however was salon shopping and is very nearby. It's a shame businesses offer groupons when they don't really want groupon customers. The fact that they managed to piss off my much more laid back friend to the point where she still seethes about it months after is pretty telling. Sometimes it is hard for me to wrap my head around lack of customer service in a business that should be all about customer service. read more

After reading the reviews, I was a bit apprehensive about going. But, since I had bought a groupon, I decided to try them out at least. I called earlier in the week for an appointment and got a Saturday appointment. I showed up on time and they showed me in and offered me a drink. My appointment was with Danielle, she was really nice and did a nice job on my nails. The color selection is more limited as compared to a full nail salon but she has all the classics (pink, red, black and some neons too). My eyebrows came out nicely, she cleaned and refined the shape while keeping the natural outline. Overall, I am happy with the result. The price without the groupon is quite reasonable too, I will revisit in the future. read more

Tony- Are you saying it's my fault that she didn't care how my nails looked or how my eyebrows looked? It's my fault she couldn't file straight or paint my whole nails? Where else should I look to for these mistakes? I wasn't during my nails, she was. I wasn't waxing my eyebrows, she was. She was rude even though I was ON TIME and do not fall into your little statistics. You were rude to me on the phone, at the salon, AND on yelp now. No I will not look in another direction for who's responsible, because clearly you both are. I will make sure my friends and family will do not go to such a bad salon. And Groupon knows how horrible of an experience I had there. Hopefully they will never ask you back. Edit on 12/18/2011: I would also like to add that Tony changed his response after I posted this follow up review obviously to over his tail. He is still however being rude. And I can get an eyebrow wax and nails done much better for less than $15 at almost any other nail salon read more

I called Salon Retro on a whim. I was stopped in traffic on 14 Mile west of Crooks and saw them working through the window. I was intrigued. After checking out the website (www.salon-retro.com) and finding a coupon on another website, I decided to give them a call. Tony worked me in right away. The salon is very open and bright...it's that great front window. There's art work from a local artist on the walls...very cool. I've been at other places that seemed crowded and the clients are practically sitting on top of each other, so this is a really nice change. I admit, I tend to be cheap where haircuts are concerned so the price was a little more than I'm used to paying. But I found out that you definitely get what you pay for. Tony spent a lot of time with me, listened to what I wanted and did a really nice job. I love my haircut and will definitely go back. read more

Tony -- You're missing my point here. I'm not blaming Salon Retro for anything, just pointing out that for these types of services walk ins are usually an option, & if not appointments are more readily available. My bad for getting the groupon. But really I dont give a shit about all that. What prompted me to write the review was your employee's icy tone when I called apologize and re-schedule. Most people who consider themselves potential customers, whether they're spending $2 or $200, dont like being treated like they're the bad dog that got into the garbage, and you'll find most poor reviews on yelp reflect that. And no, I didn't call the number on the groupon-- I called the number listed on your website when I went to it to find out more information about your salon. Again, my error. You responding to my review by calling me an inconsiderate coupon-clipper more than validates my prerogative to feel unfavorably about your salon and its lack of professionalism. read more

This is by far the worst experience I've EVER encountered to just try and make an appointment. The owner, Tony, obviously is extremely unhappy with his decision to go with the groupon way of advertising. He informed me 90% of his customers are established and recommended I get a refund. If you are extremely haughty, arrogant and want the same from an establishment, you will fit right in. I did get my refund from groupon and would recommend anyone even considering trying to get an appointment to wait in line for the 'established' customers. UGH!!! read more

I recently visited the salon to have a Brazilian Smoothing treatment done on my hair. I was very impressed at how open and clean the salon was, very "Retro" looking decor. The service that I had done is relatively new on the east coast and I had a hard time finding a salon that was performing this service yet. I was very excited to find that Salon Retro was up to date with the newest and greatest products and services. As mentioned above I had the Brazilian Smoothing treatment done...I LOVE it! It completely cut out the frizz in my hair and cut back the time that I spend on it in the morning...totally worth it and extremely reasonable! They also offer make up application...I will definitely be scheduling an appointment for my next wedding...an up do and makeup at the same place..can't wait!! read more

I LOVE MY HAIR!! Got so many compliments and Ive finally found a salon that I will be making future visits to. Thanks Tony!

This place did not meet my expectations. I've had some really great haircuts at upscale salons, and some really not so great haircuts. This was definitely the latter. I told the stylist exactly what I wanted, even bringing in a picture. They took hardly a glance at it. I felt like what I wanted was not heard, this person wanted to do what they wanted to do. The conversations were awful. This guy was such a meat head. Totally a bad experience, and did not get my moneys worth. read more

I have read the other reviews on here for this salon, but I can honestly say that I disagree with each one. Being in grad school and basically broke, I purchased a living social deal for the $50 voucher (worth $100). My appointment was with Danielle. I am 25, and have been to several salons over the years... I have had many hair disasters, despite bringing in a picture to show the stylist what I want. I've even had to go get my hair fixed because the stylist did not do a thorough job. Upon arriving to my appointment, I was immediately greeted by Tony - who took my coat and offered me a beverage. I showed Danielle a picture on my phone I had saved of the hair style I wanted (dark brown hair with caramel ombre highlights). Before she mixed the color, Danielle discussed with me what I wanted done with my hair as well. Danielle was very friendly, talkative, and worked quickly. (For a color, highlight, cut, blowdry/style - 2 hrs). The results were even better than what I had anticipated and hoped for. I definitely plan on making my next hair appointment with Danielle. Despite having to pay more (because I will not have another living socials voucher to use), I feel it is worth "getting what you pay for". Danielle was very professional and did an AMAZING job on my hair :) read more

They seemed nice to me! I liked the atmosphere and was offered a drink. My manicure was nice and my eyebrows look clean and natural. Thanks!

I live right around the corner from Salon Retro so I decided to give it a try when I received a coupon in the mail. I have only worked with Danielle but she is nice and always does a nice job on my nails and has patience to paint my daughters nails who is 3. Prices are not bad. I understand they work by appointment but I can usually get it. read more

Laura Rose did my hair and she did an excellent job. My previous stylist did a good job, but he was an old dude and gave me an "old guy" haircut. Laura helped me to update my look with a more stylish, professional haircut; think Don Draper in Mad Men. I am anticipating having a job interview and I will be more confident with the haircut Laura gave me. Better yet, she makes it fun (sorry, old dude)! Thanks again! read more