Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it…read morethus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before…read morethat Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you.

everyone loved my new style and color. The owner that did my hair went step by step with me giving…read moreme points on how to style my hair and what to do to try and help it stay healthy.

I had my first appt. with Jeannine to see what she would recommend for my hair. I was able to get…read morein within a few days, and I would tell anyone that has thin straight hair and looking for a different style to give her a try!!! I love my new look!!! You'll also love her salon it is so warm and inviting. Thanks again Jeannine Kim

This salon has become one of my favorites in Washington! The people who work here are so sweet and…read morewelcoming! I had rebecca do my hair for my prom and she did fantastic. Alexa did my makeup as well and it was fabulous! If y'all are in need of salon treatment, I would most definitely go to Classic Comb!!!

David was amazing! He took the time to listen to what I wanted. He's Personal and kind. Went the…read moreextra mile! I loved the experience and look forward to going back again!

David was Amazing with me and my Daughter, I haven't been able to find a place in Washington that I…read morelike! He listened to what I wanted for me and my daughter, gave us advice and treated us with kindness and respect.

This place is phenomenal. My haircut was perfect by Stacy. I think her name was forgive me if I…read moreforgot her name. I'm not good with names. She did an outstanding job with my hair that was down to my rear end I'm just so happy with the haircuts me and my granddaughter also had facials that were just so relaxing and wonderful. We had pedicures as well. The atmosphere at the salon is one that I've never seen. Everybody is in a cheerful mood, compliments coming from everybody. They all seem to work really really well together. I highly highly recommend this salon.

Joanie Lessing (sp?) And her family members are key producers, creatives, and owners in the…read morebusinesses here. Joanie is the stylist that intuitively knows how to cut ones hair so that it lays right, doesn't fight with it's nature, and looks dynamite! She also listens well. She remembers that you don't like hair spray, for instance, and will ask if she feels a little would add to your hairdo. She also understands customer service. My hair looks great all the time and I don't spend a lot of time or money on it. I will always spend for a good cut! Cannot rave enough about this place!!!

Chelsea needs a new course in cosmetology. She would not wash my hair even though I told her it was…read moredirty. I only cut hair dry. I should have run at that point. I asked her to layer the top and just nip the ends. Well, she did a chop job cutting my hair in back and took more than an inch in the front, all of which is uneven. I should have been suspicious when she backed up to the wall so not only I could not see what she was doing neither could the other hair dressers. I lost most of my hair in January and it had taken me 10 months to grow it back and in one hour, she destroyed. I don't know about the others but Chelsey should work in the meat industry.

I was in town to help care for my dying brother-in-law and found myself a terrible mess when he…read moredied and unprepared for his funeral. I called HEW and reached Monica, who, though she doesn't normally work on Tuesday's, accommodated me at the last minute. The color and cut I received are beyond reproach, I've been complimented everywhere on both. I was and am beyond delighted! Thanks Monica for everything!!

I loved getting a pedicure at this salon. The staff are professional and friendly, open and honest…read more I drove an hour in order to enjoy myself in an atmosphere that was mask-free. The cost was fair and worth it for the work they did. This salon does pedicures, manicures, color, cut and style, and massages. I will definitely come here again.

My friend took a trip to this beauty salon two days before prom. She clearly stated she wanted a…read morelow cut bob and to cut minimum possible. The finishing product was horrible. It looked like the hairdresser had taken scissors and chopped random pieces. She came to school on Friday in tears. Being that prom was that Saturday, everyone was booked the day of. I do not recommend going to this salon.

Expected full service and was surprised when asked if I wanted a dry cut or washed and cut. I said…read moreit didn't really matter. She chose the dry trim which took about 20 minutes. We talked about her and her family and just small talk. I was charged $67.00. Really?! I would like a refund.

I had my hair cut by Danielle R. she is fabulous. I felt so pretty when I left. Even though I do…read morenot style my hair everyday. It is 1000% worth it to make a client feel better about themselves. Thank you