Typically, this is the BEST pedicure in town. The room is dimly lit and the decor is classy. I have…read morehad some of my best pedicures ever here with Danny, Jason, Jasmine... But it really matters WHO you get as your technician. On our last visit, we got Liam and Henry and they chatted loudly the entire time, making us feel distinctly like they were making fun of us. Every time one of us asked for something specific, they would talk to each other and laugh. It felt very pointed like they were laughing at our expense. Even if they were not-- the pedicure is supposed to be relaxing. The owner goes through all the trouble of putting you in this dark room with a waterfall wall to relax you, and then they have these cackling guys being loud and unprofessional the whole time. It ruined the vibe completely. I booked this appointment online so I couldn't specify which technician I did Not want, and this message is primarily for the owner, but these two need to be retrained on professionalism. Also, the pedicure I chose mentioned a sugar scrub but Henry only did the scrub for two seconds on my feet and not on my calves or lower legs. I couldn't tell if this was deliberate or just my technician doing the step half-way. When I asked if he was going to do the rest, he didn't seem to understand and made more comments about me to his coworker instead. This was just another example of how I was let down on this last visit-- everything felt a bit rushed, sort of half-assed and like they were annoyed we were even there. Your other technicians: Danny, Jason, Jayce, Jasmine, Madison... they are all so lovely and excellent both at their jobs and at customer service. I looked for a way to simply message the owner instead of leaving a review but found no contact info on their website. I, in no way want to hurt this business but I do wish to give feedback on who is doing well and who is not doing their jobs. As a regular client, I felt let down by this last visit and these specific technicians' behavior and service.

I have gone there 3 times before and my nails were way to thick the sizes of the nails were…read moredifferent and when I went to go take my pinky nail off because it started to hurt and it was time to take them off and my real nail started to bleed and bent in half.

Mimi has always done a great job - nailing (pun intended) any design I have asked for. Manis and…read morePedis always last weeks looking great!

The best French tip gel nails that I've ever gotten done before. The service was amazing, Tom was…read morewonderful!!

Hands down, the best manicure and pedicure in the area. Friendly, affordable, pleasurable. "Mall…read moresalons" don't compare to the level of care you'll get with Brenda.

I called for appointment on Monday, 7/25 & left message for appointment on Friday, 7/29 at 11 Or…read moreanytime in the morning. I did not receive a call back until Wednesday, 7/27 when I was told by Brenda that she was not taking new clients. If one is indeed not taking new clients, it would be a good idea to put that on your message. It would also be a good business practice to return calls prior to 48 hours lapsing. I am after all still a potential customer. It is no wonder that businesses are going out of business when customers are treated like this. If you are indeed a new client, no need to bother calling here since Brenda is not taking new clients. That way, you won't have to waste your time waiting for a telephone call back for two days telling you this.

Kim is absolutely the best! She's friendly, clean, fast, does excellent work. Prices reasonable…read more Nails last through tough use, never chips. Love it. Love her.

I got there at 4:57 and checked in at about 5, which was when my appointment was. They didn't bring…read moreme back till 5:30. The guy doing my nails was super rude when I asked if he could bring make them a little shorter and after that he was just super aggressive and just mean.

Nice job! I love coming here and get my nails done! Their price are reasonable and everyone is…read moresupper friendly

I was in West Bend for the weekend and wanted to refresh my nails. I found this salon after a quick…read moregoogle search and they appeared to be highly rated...maybe for country standards, but not this city girl . I called and made an appointment for 1:00PM on a Sunday. Upon my arrival I stated that I had an appointment and a lady working on a customer said I could pick out a color and pointed to a wall of colors in jars(for a dip manicure). Which is obnoxious because the color cures differently on ones' nails. The same lady then tells me there's a wheel of nail colors on a table 3 tables in from the entry. They had very few red colors, as it was 4th of July weekend which was disappointing. I wasn't serviced until 1:18PM. My nail tech hardly spoke to me. The removal of my previous manicure was awful, using the dremel tool aggressively and then soaking my nails in the smallest bowl, squishing them. No towel was placed on the table where I received service so dust and powder flew everywhere. The nail tech didn't cut my nails but rather used the dremel tool to "cut" them -- I've never experienced this before. It was a semi-painful experience that I wanted to be over. They also used a UV gel top coat on my dip manicure which is not proper procedure. My nails are red, but they are uneven and I will not return to this location. There was one other person getting a pedicure while I was there, but a friend in the area said that this salon is busy often and notorious for double booking appointments. Pricing for services is not posted anywhere. I paid $50 which is on par for pricing in Mke.

I wish I had seen these reviews prior to my unfortunate visit…read more My appointment was scheduled for 11 am w/Sonny. Upon arrival, I was informed that there would be a 35-minute wait due to my tech not being informed that his client also wanted her nails done. If I did not want to wait, I could go to their sister location, Modern Nails, horrible reviews. Against my better judgment, I decided to wait it out due to no availability at other salons. Upon completion of services, I expressed my displeasure and was told that my bill (gel refill) is $40 (website listed $35) , but due to shaping my nails an additional $5 is charged. After I showed Sonny the imperfections, he decided to knock off $5. Not wanting to make a scene, I paid for this disgusting refill job and left. I will NEVER return to this salon again. You have been forewarned. Do not patronize this "nail salon"!

I am updating this review to a one star because they have consistently been DISHONEST WITH PRICING…read moreand I got a dip manicure with fake tips and it said $50 on their menu (both online and in person) and when I checked out they charged me $55. I asked and they said since I wanted my nail shaped it was an extra $5 to have it shaped into an almond shape...... which all salons have to shape a person's nails..... when I brought up that it's not listed on the menu they still wouldn't do anything. This is not the first time this has happened to me at this salon. They have charged me an extra $5 before on other manicures.

Stopped here on a whim, I should have just drove by.First the girl misshaped two nails so much, I…read morehad to ask her 3 times to correct. Then within three hours I have my thumb nail peeling and there sticky gel underneath the top layer! This morning I wake up and wash my hands have a second nail peeling off. Will not be returning- I don't do my nails often, so when I do it's really a treat for myself, so $45 dollars plus tip was wasted and now I get to have messed up nails.

I got a full set of accrylic nails , few days later I noticed my nail loose and not tight on like…read morethe others so I took it off nail completly green i cut off the green and went back to the nail solan to show her, she tried to say I did that to myself ? As if I don't enjoy coming to get my nails done and now can't for months till it grows back. Owner refused to give me a rufund it was a day after her 2 week policy I don't live in the area So this is when I was able to come back. i should of received something for having no mail now, plus I tipped 15$ on top of loke 60$ for what to have a nail have to be off.

Kelly has been doing my nails and she is so sweet. It's so much fun talking to her and Matt. Kelly…read moredoes a very good job on my nails and I'm actually obsessed with the cat's eyes polish.

Kelly was amazing! She made sure each step of the way that my gel manicure was what I wanted. I…read morehighly recommend her and Lash and Nails!

I went in to redeem a certificate that expires in a couple days and the gentleman told me it has…read moreexpired for over a year already, which was not true. He wouldn't even look it up in the book to see if I was correct. Now I'm $60 in the hole and will never return to this place again even though they do a good job, the gentleman was uncooperative and the woman didn't speak English. Very unprofessional attitude.

Horrible! New owner has no idea what she's doing! I wish I could post a picture of the worst gel…read moreshellac job I've ever had. Not unprofessional job I've ever had!

I was at Jacci's for my regular hair cut and we started talking, it was 1996 / 97 when Jacci…read morestarted cutting my hair. I was her first customer when she opened her shop in 2004. I remember Jacci called me because I had been waiting for the new shop to open and I need a hair cut desperately. The guys working inside told her that a "big dark haired guy" was spying between the paper covered windows, I guess she told them "Oh that's only Greg, he must need a haircut". So Jacci offered to cut my hair (even though the shop was not open) and with that I became Jacci's first customer in her new shop, unofficially of course. Well her we are 2012 and Jacci is still cutting my hair and when it came time for my 2 year old daughter's first hair cut there was no place else to go. So if any of you want to throw down as to who is Jacci's # 1 customer I am ready to rock.

Very attentive. From the moment I called until my appointment was done, the personal level of…read moreservice was great. The receptionist was wonderful and was able to fit me and my husband in before we left for vacation. Each pedicure is 75 minutes. As the lady on the phone said, they don't have levels of pedicures, just one really good one. I would come back again and recommend them.