On Wednesday, February 10, I had an extremely upsetting experience at Sheer Destiny Salon. This…read moreappointment was a Valentine's Day gift from my husband and was meant to include foil highlights, hair color, and nails.
I showed the stylist a photo of the blonde look I wanted and specifically asked several times to be lightened and made blonde again, similar to Reese Witherspoon. Despite this, she chose a dark color and did not apply foil highlights as stated in my appointment. I was assured my hair would be blonde, but after washing and drying, my hair turned out brown. When I said this was not what I requested and asked for it to be corrected, I was told the stylist could not come in when I was available and could not fix it.
During the hair wash, my shoulder was hit very hard on the table, leaving me with a large bruise. In addition, the nail service was poorly done. I had to file my own nails because the technician did not know how to shape them properly, and she was unable to complete a simple white heart design, wiping it off multiple times before giving up.
My husband contacted the manager, Sara, and was told that I chose the dark color on camera. This is false. I was clear that I wanted blonde foil highlights. I am extremely disappointed by the lack of honesty, accountability, and apology from management.
While I was refunded for the hair color, this does not make up for the poor service, physical injury, and emotional distress caused by this experience. I am in my 50s and have never experienced anything like this at a salon. If management had been sincere and apologetic and offered to correct the work, this complaint would not be necessary.
A professional would have given a formal response, an apology, and a resolution that reflects the seriousness of this situation. I did not care about the money--I simply wanted my hair done correctly and to be treated with respect.
