Book your next appointment here now!! I wanted to take my…read morelight brown hair to a dark blue/black as well as trim my very dead hair a fair amount shorter. This was a pretty big change but the staff here made sure that I was comfortable and excited for it each step of the way from my consult to the days after my appointment! My consult was the most comfortable one I've ever experienced; all of my questions were answered completely honestly (telling me how the color might affect my skin tone, how important the upkeep would be, how much that upkeep might cost-things other salons don't always want to tell you) and made me feel no pressured or discomfort in any way. The super sweet guy who spoke to me through my appointment explained that the salon doesn't run on commission and assured me that I would be very well taken care of in the hands of a newer employee named Shayna, and that this option would be more in my price range as opposed to seeing him, a master stylist. However, all of the newer stylists are supported by more senior stylists to make sure everything goes smoothly. A few days later I went back in to ask if I would be able to take a picture of the color swatch I was planning to go with as I was getting nervous about my upcoming appointment. The owner of the salon who happened to be up front sat with me and talked me through everything and gave me even more suggestions to make me more comfortable. It was so so sweet and all of the help leading up to the appointment made me nothing but excited to make the change! During my appointment with Shayna I was the most comfortable I have ever been during a hair appointment. She talked me thorough everything again, listened very carefully to everything I wanted and all of my questions and, most importantly, she freaking nailed it. I am obsessed with my new hair. The color is perfect despite it being a more challenging color, the cut is THE BEST CUT I HAVE EVER RECEIVED. PERIOD. As if all of this wasn't enough, I woke up a few days later to a voicemail from Shayna checking in, asking how I was feeling and if I had any questions about everything we changed. I was so impressed and grateful. The service at this salon is unmatched. Final note that's very important: the salon and employees had by far the best Covid-19 procedures I've seen in any business yet. When you enter employees touch the door handles and everything else so multiple people aren't touching, a mask is required during every point in your appointment. There is hand sanitizer at the door, you have to use it, they take your temperature, the whole thing. I can't say enough good things (as you probably noticed from the length of this) but please just do your hair a favor and go see the Royale team!

3/20/18 I came in for a cut and color and really loved what…read morethey did for me. I had Rachel for my hair washing and color and she did a fantastic job. My color is bright and even, and she really listened to what I wanted. She also has a fantastic personality and is easy to chat with while she works. Jade cut my hair and before she began we talked about what I wanted and I showed her a couple of pictures of what I had in mind. She also did exactly what I wanted, and it looks great! I have had many experiences with stylists ignoring what I've asked for and just doing whatever they felt like and then I end up having to go and get it corrected. Not here! They took their time and did everything just right! This will be my go-to salon from now on. I couldn't be happier!

DO NOT GO HERE. cancelled my blowout appointment 2 hours before the appointment that I had reserved…read morefor my grad photos. Booked a morning appointment and rescheduled me for the afternoon after I communicated that this would conflict with my photo time. I requested to wait in lobby to see if I could be accommodated and was told to not bother. As a result, I was left without the ability to book where else for an important event. Extremely unprofessional service I recommend booking elsewhere.

My one-month-in-advance booking is cancelled last-minute this morning. I received the cancellation…read moreabout 5 minutes before my appointment, when I literally just walked out of my Lyft and right in front of the salon door. The stylist needs to bring her dog in for a medical emergency. While I understand emergencies happen, but the timing left me with the cost of two Lyft rides (to the salon and back) with no service provided. I was offered an alternative time at 1:45 but that conflicts with my scheduled work commitment so I am not able to take it. I left this review on Yelp because the extremely late notice and the inconvenience make me determined that I will not be returning. The salon even confirmed my appointment the day before and cancelling via text 5 minutes before start time when a customer already arrived is not acceptable for people on a tight schedule.

What great service and priced well. What excellent customer service. I felt at ease and was…read moreimpressed by the attention. I wish I lived here to continue my hair care here. I had the Lasio keratin treatment. The price included the shampoo and conditioner for this treatment to last as long as possible.

My first time coming to any hair salon in Bloomington and Sam did an AMAZING job, went with…read moresomething a little different today with an undercut added to my haircut. Sam was very nice, gave me great advice on bettering my hair, and my hair came out better than I was expecting! I love it, definitely coming back.

Karla is amazing! Totally saved my two year old's disaster of a haircut hours before a photo shoot!…read moreThanks, Karla!

Felicia did my hair on my wedding day, and I couldn't be happier with the experience. I am from…read moreout of town, and she was very accommodating to my needs for scheduling a hair trial since I was only in town for a very short period of time. She even came out to where we were getting ready on my wedding day to do our hair, for no extra charge. I have been let down so many times by getting my hair done for special events, but Felicia did an amazing job! Her prices for hair and makeup are very reasonable. She is very easy going, punctual, and made the whole experience very enjoyable.

Absolutely one of the best salons to try The staff is…read moreextremely talented and specialize not only straight beautiful hair But curly unruly hair as well I had the pleasure of meeting stylist Sydney who had to fix a horrible cut that I received at Nirvana and thank goodness Sydney saved the haircut which I am so appreciative of because I have a big event coming up in just a couple weeks so yes, do I suggest going to Heritage absolutely 100%. I am a customer for life thank you Sydney.

wow! I had a similar experience. It was hard to reach her and make an appointment. I wanted a cut…read moreand color, looking forward to having a new stylist. Grace canceled my appointment too! Very bad timing for me and unprofessional of her. Maybe this is how she does business. Now that I read sue o had a similar experience, I am disappointed because we all look forward to getting our hair done for special occasions. I'd be cautious to make an appointment with her again. And maybe others have had a similar experience with her??