I own a small chain of beauty schools that purchase a lot from Sally's. They offer a discount for beauty schools to gain our business. I have had several, if not mostly bad experiences when it comes to check out time. My card often doesn't have the correct name it was set up with, thus causing me to give the proper info almost every single time. This finally stopped after a year, only to have the cash registers to start freezing up and tech support nor the cashier could do anything about it. This usually takes about 30-45 minutes of my time waiting with no resolve. Sometimes I just cancel the order and walk out. I have even trusted the employees to keep my credit card and ring it up and bring it to me later. This happens 90 percent of the time. I have reported this to the main office and district manager several times....yep, more wasted time and money just like now. I have heard every sad and pathetic excuse you can think of from everyone at every level. Now, when I go in the store they say I have to scan my card and the cashier has to do something different to make it give me the proper discount. This has worked two times but only if the employee is trained properly and knows to catch it. I honestly wish they would just train me. Even if the sale goes through with the proper discount the registers will freeze up. We have stopped to ring things up in small batches and run my card several times...sounds like fun huh? It's a running joke. I have stopped shopping there by 75% and only do so if I am desperate. My time is far more valuable than any discount. I am sure the loss of my immediate business is just a few peoples wages for the week, but over time I am sure it will add up and quotas and goals will not be met easily. I am so fed up that I will no longer mention Sally's name to my hundreds of students each year. I will not give them a letter stating their enrollment to get a student card from Sally's. I also know this is the same company that owns CosmoProf and therefore to hit home I will not mention this store either. I will divert all students and my business to State Beauty Supply. This is the last waste of my time with this issue. Sorry it came to this, but I feel the ball has been dropped far too many times.
Best regards,
Dennis Robbins read more