Was contracted as a "secret shopper" due to reviews on this facility…read more Independent experience was as follows: 2 employees present. Mature woman over 50 and a younger employee under 30. Both attempted to force product on me that was not suitable. Was not permitted to try on wigs or remove from box. Showed me two wigs, both in wrong color. Claimed I HAD TO purchase one of the two. I did not. I attempted to make a small purchase and in accordance with another Yelp review, the item was priced one amount and the older woman attempted to charge 3X the amount. The younger woman intervened stating "this is our new price". I pointed out that the tag was marked differently (less) and she rudely said "you do not have to take it". I stated I was interested and left the store. If that wasn't a bad enough experience ... as I left, both women followed me out the door and SPAT on the walkway where I had been walking. Need I say more?

I hope I can give her below zero old lair lady . I live in elmwood park & am customer there . I…read morewent and bought extension from there & I told am gonna take it to my salon if they agree I will otherwise I will return.. the salon this kind hair won't handle heat .. I went to return she said no & we don't return I said you I will return for you and your receipt said within 7 days ,, unprofessional. Business z... lair

I came in store today I don't know anything about makeup but I needed to cover a few tattoos I had…read moreand the ladies working today went above and beyond to help me get my correct color and applying the makeup for me that is definitely great customer service and I thank them so much for their help getting me prepared for my interview I will never forget this.

All your beauty needs in one place. The place is neat and organized. The best quality products for…read moreall your needs hair, face, feet. I love the lip glosses. They have a vast array of products. Highly recommend.

Loved it here! They matched my hair perfectly for some clip in extensions. Everyone one super…read morehelpful and sweet!

If you're not of the spanish decent do not come here. They won't greet you when you enter the…read morestore, they won't ask of you need help with anything, BUT they will count your steps and follow you around the store.

I was kind of upset one day- they closed a few minutes early- i rushed out of work bec I needed…read moresupplies- almost dying speeding on the way there... I called to let them know I'll be RIGHT there- and then I got there - knocked on the window, and they pretty much told me I was SOL. another time I got there early- and this nice girl was waiting for them to open that worked there- and the other girls got coffee and bagels and never asked her what she wanted! so caddy- I felt bad. they have a good selection, but the staff could be kinder! so 3 stars it is.

My wife and I have patronized this business over the years, About 10 to be exact. They have a good…read moreselection but the customer service is severely lacking. The owners are rude and abrasive. You get watched and followed around the store. I've noticed it over the years but I'm easygoing and I know what I want, but it has become unbearable. I will not go back. We have found a business in East Orange that has a great selection. I believe people in the Passaic area can find better beauty supply stores.

This is my last time shopping at this place. So I placed my items on the counter, waiting for the…read morecashier to ring them up & tell me my total right...So I'm still standing there, there's dead silence. He's just standing there, with his hands folded. I look at him & I'm like "how much is it?" He looks at me, looks at the items in the bag, then finally tells me the total. Not only did he not greet me (as a paying customer), but he didn't inform me of my total, nor did he say thank you after I paid. I guess in their minds they think that customers need them, when in all actuality, they need us. They need our money in order to run their business. The cashier wouldn't have spoken a word unless I asked him my total. What type of customer service is this? Oh & by the way, I was looking for a product ( while walking back & forth in front of the register) & not 1 time did he open his mouth & ask me if I needed assistance in finding anything. It was as if the cashier was trying his best to not have to say anything. Very rude & unprofessional. Customer service is trash. There are plenty of beauty supply stores around, I can just hop in my vehicle & go to any one of them. These businesses should treat their customers accordingly, especially when there's so much competition around. This store will never get another dollar from me!

I love this little place. It is so convenient, and the prices are good. They also will haggle with…read moreyou. Also, they have just about everything you could possibly want in a beauty supply store. The owners are VERY helpful, and really seem to care about their business. There is a salon in the back of the store

the most rude and snobbish customer service i have ever received. I am a 16 year old and I came…read morehere with my little cousin to look around and shop. One of the workers asked me "are you here to shop" obviously i was, and then she proceeded to ask me how old i am, and when i told her i was 16, she told me i didn't look 16. this is no way to treat customers and i definitely won't come here ever again. i also do not recommend shopping here.

The cashier with the black curly hair was rude and obnoxious. No one was on the floor and no one…read morecame to help me. Everything was unorganized. When I asked for a free sample - she rudely said - WE DO NOT HAVE ANYTHING! No need for the attitude. Its only Ulta -

Horrible customer service , meanwhile every fragrance is locked away. It was like an insult to ask…read morean associate for any type of assistance to get a cologne that was locked away and out of sight. One cashier seemed totally disgusted and really showed it. I avoided going to "HIS" register and instead waited for the other cashier to be free. No "thank you" or form of courtesy whatsoever. This is the first Ulta I have ever been to where the sales people try their best to avoid customers. I ended up just buying the cologne without even knowing what it smelled like , there were no sample bottles and I was told I would have to "buy it to know what it smells like". Not a good experience at all. Garfield Ulta Beauty shopping experience was AWFUL.

The Staff Is Pretty Good Here Open 24/7 Can Get Sketchy Late Night…read more Fully stocked with a wide variety of items, this place comes in handy in a pinch. Always nice folks working at this location, helpful and courteous the big drawback is how overpriced everything is, unless it's on sale your getting ripped off. Convenient however.

Horrible customer service everyone is so rude especially rannoeies managers are supposed to be…read morepolite