Around 3 o" clock on July 13th, I stopped into store for a regular essential. Upon entry, I stopped to browse the combs because I had recently misplaced my favorite. I couldn't find the copper toothed comb I was searching for...so I finally gave up, thinking it was strange no one had asked if i needed any help during that time. It was only me and another couple of people who were together being checked out at the register by one associate. The other associate..no where to be found. Until that is, I'm carrying onto grab what I came in for, and I see the other associate right around the corner from where I was in need of help. She had an eye on me? SO I can't understand why she never engaged..very strange lack of customer service skills from what seems to be the manager on duty. She however, without skipping a beat, follows me over to the register. She curtly asks me for my phone number, instead of asking for my sally's card..still not sure if I received club member price as it does not indicate on my receipt.
I'm not aware if this is a member of management but very poor representation of Sally's. She was the same associate who quickly informed me walking into the store one evening, that "Just so you know, we're closing in 5 minutes." Was very unwelcoming even though I already knew what I needed and where it was..heard it said to a couple other customers who entered afterwards as well. Seemed to me that it could have been handled better by asking if she could help them find anything.
I don't usually write reviews but today's repeat of a negative associate was unsettling, not sure when I will return. read more