My sales rep was wonderful! He did a great job of helping me find a solution to my flooring…read morechallenge. I am not enamored with the choices on the market now but Joel helped me find something that I am reasonably happy with. I'm 100 miles away and Thornton really had a wide variety. So glad to have a solution & will return to them again - just wish they were closer!

Upon walking in, there were 3 people at the front. Not one of them acknowledged my wife or I. We…read morewaited around and tried to find our own flooring for 20 minutes. Other people walked in and the sales staff all asked them if they needed help. There was still nothing for us. We have purchased from Thorton's in the past but we won't come back. Since the new building, they don't seem like they want to help anymore. The customer service was just nonexistent.

They were very helpful when I was buying the product, but 1 1/2 yrs later when the planks began to…read moreseparate at the seams, NO customer service at all. For 2 months, would not return a phone call, come to look at the floor, and just blamed my installer for the problem. Was not asking for a refund, just how to possibly fix it. Very dissatisfied!!

We bought a 1990's house on the golf course and had Aaron replace our old white carpet with custom…read morewood floors. We explained to him that we are very particular and that's why we wanted a great quality and value floor. They did an amazing job on our wood floors and we would use them again in a heartbeat. We compared doing engineered wood floors, luxury vinyl plank, and some other options, but in the end I'm so glad we chose what we did- it's been I've a year now and the floors still look amazing and we don't have one complaint! Do yourself a favor and Call Jorgensen wood floors- you will be happy you did!

We just had Aaron refinish our kitchen, family room and hallway and he did an incredible…read morejob!!!!!!!!! We had gotten a few other estimates and his was the best, also other estimates were for kitchen floor only!!! Aaron was honest and upfront with us and said he didn't think that it would match the other two areas unless we redid all 3 areas. One business said it would take him 2 weeks and dust would be atrocious as he didn't have the equipment to eliminate the dust!!! He said he would have to cover furniture with plastic and tape off other areas and remove tvs from the area!!!!!!!! We said no thank you!!!!!!! Aaron has a state of the art dust removal system and what an incredible job!!!!!!!!!! I don't think I would have had to dust anything after he was done...but what I did dust was what was there before he came to do the floors!!!! LOL!!!!!! Highly recommend this guy and his work, integrity, pleasant personality, punctuality...everything!!! Thanks again Aaron for your amazing work!!!!!!!!!!!!! We are super pleased and have received several compliments already!!!!!!!!!!! Wish there was someway to post a picture of our floors but I don't really know how!