I honestly never thought I would leave a review like this because our family has always really loved Sake Express. Unfortunately, after what happened tonight, I will not be returning. I called in an order for my kids and went through the drive-through to pick it up. The gentleman working the window was very nice and helpful. I paid with my debit card, and he came back a moment later and told me their system had frozen and that he needed to run my card again. I handed him my card, but while he was attempting to run it a second time, I checked my bank account. Sure enough, the money had already been taken out of my account. I showed him the transaction on my banking app, and he told me to go ahead and park and they would have my order out to me shortly. A woman, who I believe was the owner, then came outside with a receipt showing their purchase history and told me they had not received the payment and would not be giving me my food. I showed her my bank account as well, but she still refused and told me I could come back Monday after I contacted my bank. The problem was, this was not something that happened on my end. The money had clearly been deducted from my account, and I explained to her that this was dinner for my children. Because the money had been taken from my account, I no longer had the money in my budget to simply go somewhere else and buy dinner. Instead of trying to work with me to resolve the situation, she began yelling at me. I asked if I needed to call the police, and she told me to call them--so I did. The officer arrived and tried to help us come to a resolution. Even with me showing proof that the money had been deducted from my account, she still refused to give me the food I had ordered and paid for. Thankfully, the gentleman who had originally helped me came back outside and eventually offered a solution: they would give me my food if I left my driver's license number and card number in case they needed to run the payment again. After everything was finally resolved, I received our food--but by that point, it was cold. I understand that technology glitches happen. I understand that a business needs to make sure it gets paid. What I don't understand is refusing to work with a customer who is standing there showing proof that the money has already been taken from their account, especially when the customer is explaining that this is dinner for their children and they don't have additional money available to purchase another meal. The way this situation was handled was extremely disappointing. We genuinely loved Sake Express, which honestly makes this even more upsetting. Unfortunately, after tonight, we will not be going back. read more

Hands down, this is our favorite hibachi spot in Monroe! They've recently reopened the interior for dine-in, but we typically call our order in and pick it up through the drive thru! If you order double meat, you can add both broccoli and mushrooms to your order instead of one or the other. We typically ask them to not include the sweet carrots, but some people love them. Portion size are great. I typically get two meals from my double meat order. My fav is the Double Hibachi Steak with broccoli & mushrooms. It's served over fried rice with a side of yum yum (shrimp) sauce. My hubby gets double teriyaki chicken with broccoli. That's also served over fried rice. And he typically asks for teriyaki sauce instead of yum yum. You won't be disappointed! read more

Excellent food and quick service. The carrots are perfect and the variety on the menu is just the right size for a drive through

Decline in taste with cheep frozen chicken with very little preparation of food. This was once my family's favorite restaurant! I am unbelievably disappointed in the food the last five visits. I predict it closing soon. Thay have lost my support. read more

Sake tricks you really. The restaurant doesn't look as good as the food is. The food is mmmmm yea good. The more you go there, the more options that you will discover from this bomb restaurant. You can't really go wrong with picking anything, it's just a preference of what you're feeling like honestly. read more

I try to do the order ahead. Their steak, chicken, and shrimp, is amazing. Even better when you combine all. Also there are carrots that will melt in your mouth. I live in Lawrenceville, but am willing to make the drive to Monroe for their food!!! I have never been disappointed!!! read more

Was in the Monroe area doing sales visits trying to expand our service into this area. Was getting hangry and craving some Japanese food. Found this place saw some bad reviews and was iffy at first but decided to give it a try and sooo glad I did!! I got the teriyaki steak with all the veggies and it was soooo good. I'm sitting in the parking lot deciding if I want another serving because it was so delicious! Sweet carrots were amazing and food was perfectly cooked and hot and fresh! Also great price and quick service. Shrimp sauce is better than the shrimp sauce at my usual hibachi spot and 1/2 the prices ! I sure hope we get a lot more business in Monroe because I'm dying to be out this way as much as possible for some great Japanese food! Hell the food was so good I'm gonna start looking at home prices near Monroe so I can be closer read more

Sake Express - a meal in a styrofoam container - Japanese Near Me - Monroe, Georgia

Not authentic food at all, cheap quick worse than kroger warm sushi. Windows are closed, making it really dark and grimy and the service is subpar at best. If your ok with Americanized sushi and asian food you'll be fine here i guess, but if ur looking for anything half decent this place is not it. read more

This is my favorite "to go" Japanese restaurant. We have been picking up hibachi style meals from here for years The food is good. Service is prompt and polite. I definitely recommend dining at Sake Express. read more

Great food and awesome prices. I eat here a few times a week! The quality is consistent every time. Plus it is a healthy, I usually get chicken, rice and vegetables. The yum yum sauce is delicious. read more

I love this place. I enjoy my meal every time I get it from sake . I started ordering food from sake when I was pregnant with my first daughter and she is 18 years old now.. That's a lot of good meals. read more

We decided on this place for a coworker's birthday lunch. I have eaten there MANY times before. As I was enjoying my food I was totally grossed out by the sight of a strand of hair. I pulled it and out comes the small clump that was attached to it! YUCK!!!!!! I called and was told by the "manager" to bring the food back (in this Covid environment) but it's ok because I paid hard-earned money for it. I live 35-40 minutes away and realized after work that the food was in the back seat floor. Got to work this morning in Monroe to realize I left the food in the garage fridge! I called the restaurant and explain to the manager what happened and was told that 1) I must bring the food back (fine), 2) I will not be refunded my bill total but only for the 1 plate that contained the hair, 3) "all of our employees wear hair nets", and 4) she will be happy to give me a new order. Ummm no thanks. They lost this customer and everyone else who knows about the experience. Highly disappointed. read more

Sake Express - Meal gone wrong! - Japanese Near Me - Monroe, Georgia

The food here is pretty good. You do get what you pay for though. It is fast-food "Hibachi." You do have to wait for your food, since they cook it when you order, so the food is always hot. Some people may not like the sweet carrots, as it seems like an odd item to have with fried rice, and whatever meat and vegetables you get. The pink sauce is good, and when mixed together with your meal, it has a very unique taste, which I like. I always get the chicken with broccoli along with the sweet carrots. I have never really had "bad" food from this restaurant, but again, this is nothing like the hibachi one would get from a Japanese restaurant. My only real complaint is that they never have any egg rolls ready, which take about 15 minutes to make if you order them. I like the food here. It is something different and unique. I eat here from time-to-time. I would recommend at least trying it. read more

Not sure what the other reviewers are thinking, this place is horrible. After a well below acceptable first experience, I actually went backing thinking there is no way it would be the same. I was right, it was worse. The shrimp used in my rice dish were salad shrimp, my rice was hard and the veggies were soggy. Don't waste your time!!! read more

This place is fantastic! I have been to a LOT of Japanese restaurants all over the US. Try the #1 Sushi Combo with a Seaweed Salad... Primo! read more

I tried this place one time and that was it. The food is gross and the sweet carrots are nasty. I would rather have something else besides sweet carrots and it took over 30 minutes for my food... read more

It's drive thru Hibachi-style food. If nothing else, it's unique. The carrots are almost candied, the yum-yum sauce is both copious and fantastic, and you can eat a great lunch here for less than $6.50. Don't judge the quality of the food by the appearance of the building! read more

Sake Express is the only Japanese restaurant that actually has great shrimp sauce.My favorite meal from the place is the vegetable plate.Which contains zucchini,onions,carrots,broccoli,mushrooms,and sweet carrots.I also enjoyed their egg rolls which were really crispy and delicious.I would recommend coming here if you enjoy eating Japanese or hibachi food. read more

Good food at a good price. My wife and I eat here often. The portions are generous and the service is great.

This place is dirty and smells like a soured mop. Tables were dirty with dishes piled on them and no one was there in the lobby, very disappointing. The 2 couples in front of me left when the owners daughter ( 11 years old ) started her temper tantrum over taco bell and stared yelling at everyone in the front of the store waiting to order because we were all were watching her be a brat and stunned at behavior and foul mouth. The cashier rolled her eyes and said softly "it happens all the time". I asked her if she was learning disabled,the cashier said no just a brat. I left prompt at that point. I would not recommend this place and would avoid it at all cost. read more

I have never had a problem and the waitress is always so nice and the food is good too!!

a Japanese place with a drive though, no thank you. The chicken was a nice size and the mushrooms were pretty ok but The rice was stale and the carrots were way to sweet and the prices were a little steap for the quality of the food but only by a couple bucks. read more

Sake Express beats any of the local dine-in hibachi restaurants in taste by a mile. They have the best seafood sauce by far!